Reztor provides water damage, mould, sewage, fire, smoke and commercial restoration services. Choose the service that matches your situation, or tell the team what happened so we can discuss the next step.
Call 1800 739 867 or send details and safe photos. Include your suburb, the affected areas and whether the source of damage is still active.
Stop the water source if safe. Avoid electrical hazards. Move valuables if safe. Take photos for your insurer.
A burst pipe, storm or appliance leak can affect several rooms and materials. Call our 24/7 number with your suburb, the source of water, when it started and whether it is still entering the property.
The team will discuss current availability, access and the proposed assessment. Attendance and restoration work depend on the incident, site conditions and the approvals needed.
For practical preparation, read our first actions after water damage. You can also send incident details and safe photos.
Arrange an appropriately licensed plumber to repair the pipe or fitting. Reztor can assess the resulting water damage and discuss extraction, cleaning and drying. Read about burst-pipe water damage.
A blocked drain may leave contaminated water and affected materials. Tell the team where the water came from, which areas it reached and whether the source has been repaired. See sewage clean-up and assessment.
Roof and gutter repairs address the source; restoration addresses the damage left inside. Describe affected ceilings, walls and flooring so the team can discuss assessment and drying. Explore storm damage restoration.
Wet carpet assessment considers the water source, time affected, contamination, carpet, underlay and subfloor. The team explains which materials may be suitable for extraction and drying and where removal or further investigation may be needed.
See our wet carpet drying service for the process and information to provide when you enquire.
Call our 24/7 number with the location, affected rooms and whether water is still entering. We will discuss current availability and the proposed water extraction and assessment steps.
Sewage clean-up starts with understanding the source, affected areas and contamination. Reztor discusses access, containment, removal, cleaning and drying requirements for the property, with supporting records of the restoration work.
Read about sewage clean-up and tell the team whether the source has been stopped. Your insurer determines policy coverage and any claim approvals.
Visible water removal does not establish that walls, floors or other materials are dry. Moisture assessment helps identify affected areas and informs the proposed equipment, monitoring and drying plan.
Learn about structural drying and how progress is checked.
Keep safe photos and records of the incident, and ask your insurer about approvals. Reztor can provide restoration documentation; coverage and claim decisions remain with your insurer. See insurance claim support.
Oil fires leave stubborn residues. Reztor expertly cleans affected areas, eliminating smoke damage and restoring surfaces safely and quickly.
Metal fire damage can be intense. Reztor specializes in cleanup, restoring surfaces, removing soot, and mitigating corrosion risks.
Electrical fire damage requires precision. Reztor restores affected areas, addressing smoke residues, wiring hazards, and overall safety efficiently.
Our experts safely manage fires caused by flammable liquids and gases, preventing further damage and ensuring complete smoke restoration.
The most common type of fire includes organic material such as wood, cloth, rubber and some plastics.
If mould or persistent moisture is present after a leak or flood, tell the team which rooms and materials are affected. Assessment helps determine the next steps for the property and its contents.
Describe visible mould, musty odours and any known leak or water damage. See our mould remediation service or mould inspection information before sending your enquiry.
Discuss damaged seams, burns and worn areas so the team can assess suitable carpet repairs.
Reztor removes dirt and grime from tiles, timber and stone using advanced cleaning technology.
Expert cleaning for delicate materials, delivering deep results without damage.
Assessment of wet carpet, underlay and affected flooring after a leak or flood.
Advanced stain removal using professional equipment and proven treatments.
Discuss the carpet type, soiling and access so the team can recommend an appropriate cleaning approach.
