24/7 emergency1800 739 867

I have property damage

Get restoration help and claim-ready documentation.

Contact Reztor directly. We can assess the damage, carry out applicable restoration work and prepare supporting documentation.

Call Reztor or my insurer first?
Can emergency work begin?
What will Reztor document?

Get help with property damage

I manage a property claim

Coordinate access, occupants, progress and reporting.

For property managers, strata managers, owners corporations and facilities teams.

Property claim support

I work in claims

Technical restoration support for claims professionals.

For loss adjusters, assessors, insurers and claims teams.

Claims professional support

ReztorRestoration and supporting documentation Your insurerPolicy coverage and claim outcomes

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Commercial & facilities

Protect people, property and operational priorities.

Commercial incidents can involve access controls, business continuity and multiple stakeholders.

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What to know

Give the response team a clear operating picture

Share the site contact, affected areas, current hazards and any operational constraints that may shape access or sequencing.

1Nominate the site contact and person authorised to approve work
2Describe affected rooms, floors, shared areas and known hazards
3Explain access hours, security requirements and restricted areas
4Identify operations or occupants affected by the incident
5Agree who needs updates and what records they require

Plan the next conversation

Commercial & major loss

Understand assessment, restoration planning and coordination for a larger incident.

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Property managers & strata

Coordinate occupants, access, affected lots and the people responsible for decisions.

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Insurance & claims

Understand restoration records, work authorisation and the insurer’s role.

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One clear path

Tell us what happened.

Send the essential details so the team can assess urgency and explain what happens next.

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