Your Water Damage Restoration Specialist
24/7 Reliability, Top-Notch Solutions, & Human-To-Human Empathy For All Your Water Damage Needs
Reztor Restoration Is The Smart Water Damage Solution You’re Looking For. Servicing Brisbane, The Gold Coast, Redland Bay, Northern NSW, Sunshine Coast, and Toowoomba regions.
You deserve to feel completely taken care of during this incredibly stressful time.
At Reztor Restoration, We Promise To:
Continue living your life while the problem is handled for you. You won’t have to miss work or spend your hard-earned free time cleaning up water or creating documents for your insurance because we’ll do everything for you.
Save thousands of dollars and precious personal items by choosing the pros! You won’t have to throw away furniture or redo your carpet just because you don’t know how to properly restore or save them. The quicker you call us, the better chance we’ll have of protecting your property and affected materials
Have complete certainty that 100% of the water is removed and your property is protected from future mould and bacteria growth. Thanks to our professional-grade moisture detection technology and scientific testing results you will have proof that the job was completed the right way.
Trying to restore water damage yourself is never the right choice and may leave you with more problems than you started with.
Make Sure Every Part of Your Water Damage Problem Is Fixed by Choosing The Team That Can Handle All Of It
Devastating secondary damage such as mould growth, moisture build-up and electrical damage can all occur within hours of water exposure.
A few minutes could make a massive difference in the amount of property damage that occurs in your situation!
Get Certified Water Damage Professionals At Your Door In An Hour Or Less!
Water Restoration services are provided by Reztor Restorations skilled technicians, not subcontractors. All trucks are equipped with the latest and most effective water restoration equipment and devices.
Our professional IICRC certified crews will arrive on the scene with everything needed to remove water and dry the affected areas as effectively as possible.
To reduce as much secondary damage as possible, and avoid expensive DIY mistakes, call Reztor Restoration at the first sign of water in your home or business so we can work on saving your property immediately.
Reztor restoration is certified to resolve clean water, grey water, and black water problems of all types. We pride ourselves on catering to any disaster of any size, and we will not hesitate to travel to your location in a heartbeat.
We will take your budget into account, diligently restoring your home and getting you back on track with as little disruption to your day-to-day life as possible.
We will also work with your insurance company without the entire process so you don’t have to!
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Frequently Asked Questions
1 Should I call Reztor Restoration first or my insurance company first?
Great question! The best thing you can do is attend to the water damage emergency as soon as possible! We want to start the extraction and drying process to limit secondary damage as soon as we can.
id you know? The property owner’s insurance policy typically includes a clause that places an obligation on you (the property owner) to take action to reduce any further damages that could be caused by ﬂooding? So, in the event of a water damage loss (pipe break, etc.) or ﬂood, proper and timely drying and mitigation are necessary to stop secondary water damage and to protect you from penalties from your own insurance company.
Also, insurance companies often work with their own list of “preferred” water restoration companies. The problem with this is that the “preferred” companies are more concerned with keeping the insurance provider happy (by cutting costs), rather than fully taking care of your problem. To learn more about why it’s important to hire your own water damage restoration company, read this article.
We pride ourselves on being a customer-ﬁrst company! That means we care about you and your needs, ﬁrst and foremost.
So, after shutting oﬀ your water, you should immediately call us! By bringing in a reputable and professional water damage restoration company that is certiﬁed by the IICRC, you can relax knowing everything is being done to prevent secondary damage. At Reztor Restoration, we’ll also take care of any documents your insurance company may need. We create and send a detailed report to your insurance company that provides them with everything they need for your claim. It also proves that you did your part. Plus, by choosing a water damage restoration company yourself, you won’t get stuck with an insurance “preferred company” that may leave you more frustrated than you were, to begin with.
2 How do you know when the property is dry?
Did you know? Sometimes an item may feel dry to the touch, but the moisture content is still too high, meaning it isn’t fully dry? Think about a time when you’ve done laundry and you pulled out a pair of pants that felt dry because they were warm, but a few hours later you reach for them and they are damp. Or, think about how much water and moisture could be trapped under your carpet, in your walls or behind your trim. You probably can’t see or feel the water, but it’s there!
Items in your home may hold moisture within them, which isn’t apparent at ﬁrst touch. We make sure your property is dry properly. That’s because drying is a science! We don’t have to rely on guesswork thanks to our specialized restoration tools that tell us the exact moisture content of any item. We also use advanced moisture testing and thermal imaging to monitor the drying process. We will never leave before your property is properly dried, and we’ll always show you the proof that your property is 100% restored.
3 What should I do if water has damaged my carpet?
Call a water damage restoration team immediately! If your carpet is not dried suﬃciently, there is a high chance that your carpet will start to smell, and mould will develop in as little as 24 hours. It is always necessary to act as quickly as possible as mould can pose severe health threats. The carpet will not dry out by itself no matter how many windows you open or fans you put on it. And no, a wet vac won’t ﬁx it - specialised equipment is required. It is best to call Reztor Restoration as soon as possible. Our work involves extracting the water and installing top-of-the-line, professional-grade carpet drying equipment to remove all moisture from the walls, carpet, underlay, and sub-ﬂoor to try to save your property before it’s too late. We specialize in wet carpet drying, so there’s a good chance we will be able to save your carpet so you don’t have to replace it.
4 Can my carpet be dried without lifting or removing it?
Yes! Thankfully, with today’s technology advancements, there is specialised drying equipment and techniques which allow us to dry the aﬀected areas without removing your carpet and underlay. As a bonus, drying your carpet in place, from the top down, reduces the chance of shrinkage and further damage to the carpet. If you want to know more about our carpet drying services click here.
5 What is the process of restoring water-damaged carpet?
All water damage situations are unique and should be assessed to determine the best course of action. Generally speaking, the ﬁrst step is to extract the freestanding water using professional-grade equipment. We then apply antimicrobial chemicals to the carpet to reduce/prevent any bacterial and mould growth. Finally, specialised equipment is installed to complete the drying process. To learn more about our carpet drying services click here.
6 Should I call Reztor Restoration first or my insurance company first?
7 How do you know when the property is dry?
8 What should I do if water has damaged my carpet?
9 Can my carpet be dried without lifting or removing it?
10 What is the process of restoring water-damaged carpet?