24/7 emergency restoration response
Call Reztor. We’ll make the situation clearer, organise the right response and guide you through what comes next.
Water damage · Mould · Sewage · Fire & smoke · Storm · Commercial & major loss
Water, fire, mould or storm damage? Choose the closest situation to understand what to do next.
Emergency water damage assessment, extraction and drying.
Explore water damage
Fire & smokeControlled fire-related restoration.
Explore service
MouldInspection, moisture assessment and remediation.
Explore service
StormWind, rain and storm-related response.
Explore service
SewageControlled cleanup and restoration.
Explore serviceA coordinated restoration response for businesses and larger incidents.
Commercial restorationNot sure which service you need? Talk to the restoration team and describe what you can see.
You should know what happens next—from the first conversation through to restoration and handover.
Essential details and immediate safety concerns.
The right response and what to do while you wait.
Assess the extent and take approved immediate action.
Clear findings, scope, approvals and next steps.
Complete approved work and document the outcome.
Why assessment matters
A dry-looking surface can still hide moisture in walls, flooring and cabinetry. We assess the affected materials, explain what may be saved and use readings to guide the drying process.
The Reztor standard
Professional restoration is not only the equipment placed in the building. It is the quality of the decisions, communication and follow-through around it.
Urgent damage is acknowledged and directed to the appropriate response.
You understand what was found, what is recommended and what requires approval.
Photographs, moisture information, progress and completion records support better decisions.
People, property, occupants and operational realities are treated with care.
Reztor Australia Pty Ltd · Company #70100076
Certificate valid through 31 December 2026.
Property & facilities
Help with access, occupants, communication and documentation, matched to your role.
Tenant contact, access coordination, owner communication, restoration updates and documentation that is easier to act on.
Refer a managed propertyLot and common-property coordination, occupant access and clear communication across multiple stakeholders.
Refer a strata propertyEmergency mobilisation, business-continuity awareness, site coordination and structured reporting for complex properties.
Support for your facilityInsurance & claims
Reztor provides restoration services and the documentation you need. Insurance companies determine coverage and claim outcomes.
You can call Reztor to discuss urgent damage. We explain the restoration scope and approvals needed, and document the work. Your insurer determines what your policy covers.
Support for property managers, strata managers, owners corporations and facilities teams handling an incident.
Property claim supportDetailed mitigation information and documentation to support efficient, accurate claim handling.
Claims professional supportReztor provides restoration and supporting documentation. Your insurer determines policy coverage and claim outcomes.
Service coverage
Find information for your location, then call to confirm availability for your property and incident.
Find local help
Search for the most relevant regional or service-area information.
View all service areasService areas indicate coverage and do not necessarily represent staffed offices or fixed arrival times.
Guides & advice
Practical answers about the first steps, drying, insurance and your first restoration visit.
Immediate safety, mitigation and documentation steps.
Read guide
Why visible water removal is only the beginning.
Read guide
Documentation, approval and responsibility explained.
Read guideAssessment, findings, approvals and the next steps.
Read guideFrequently asked questions
These are some of the questions customers commonly ask before arranging restoration help.
Ask the emergency teamYou can contact Reztor immediately to discuss urgent mitigation. Insurance coverage and approval remain subject to your policy and insurer. We can document the affected areas and communicate with relevant claim representatives.
Stop the source only if it is safe to do so. Stay away from electrical hazards and contaminated water, and call the emergency team. Only move belongings or take photos if you can do so safely.
Not always. The outcome depends on water category, exposure time, material condition and construction. We assess the materials and explain what may be restored and what may require removal.
Drying time varies with the materials, amount of moisture, environmental conditions, equipment setup and how quickly work begins. Progress should be confirmed with documented readings rather than appearance alone.
We collect the key details, confirm availability, arrange the appropriate response, assess and stabilise the property, explain the plan, complete approved restoration work, monitor progress and provide completion information.
Restoration and repairs are not always the same scope. Replacement flooring, plastering, cabinetry, roofing or reconstruction may require separate licensed trades unless those works are specifically included in an approved scope.
Call now. We’ll assess the urgency and guide the response.
