Flood clean-up and drying for homes and businesses, carried out by Reztor’s own team. No subcontractors. We assess flood-affected materials, extract water and plan the cleaning and drying work around the property.
Call 1800 739 867 any time, or send details and photos. Include your suburb, property type, when flooding started and any known access concerns. We will confirm current availability and attendance expectations for your location in QLD, NSW or VIC.
Related services include wet carpet drying and mould remediation. In Brisbane, our flood damage restoration page explains the full process after floodwater comes inside. The assessment determines what is appropriate for the affected materials.
Before restoration work begins, follow emergency advice and arrange assessment of any electrical hazards. Do not enter floodwater to move belongings or operate electrical equipment.
Step-by-step explanation of professional flood repair: inspection, make-safe procedures, drying, and full restoration.
Understand the difference between clean water, grey water, and black water—and why it impacts health risks and restoration steps.
Key factors to look for in a restoration company: IICRC certification, experience, insurer partnerships, and transparent pricing.
Follow local emergency warnings and keep people away from flood-affected areas. Do not enter water to reach a valve, switchboard or belongings. Tell the response team whether the water is still entering and where access is restricted.
Do not touch water-damaged switchboards or electrical equipment, or operate switches while standing in water. Contact your electricity distributor or a licensed electrician about making the property electrically safe. Electrical work and checks belong with licensed electrical professionals.
Once you are in a safe place, call Reztor on 1800 739 867 to discuss restoration. Tell us your suburb, the affected areas and any known safety or access issues. For immediate danger, contact emergency services.
Reztor’s own team carries out our restoration work. We do not subcontract it, so you deal directly with the team responsible for the work and its documentation.
Flood damage is disruptive. Our team explains the next steps, discusses access and keeps you informed as the restoration work progresses.
We explain the proposed restoration scope and pricing for approval. If assessment identifies additional work, discuss the options and authorisation with your project contact.
We explain the condition of affected materials and what the assessment indicates can be cleaned or dried. Some items may need removal or replacement; outcomes depend on the damage.
We provide restoration records such as photographs, moisture readings and affected-material notes. Your insurer decides policy coverage and claim outcomes. Any specialist testing is discussed as part of the scope.
Tell us when the flooding started, where water entered and which rooms or levels are affected.
The water source, time wet, affected materials and access conditions shape the restoration plan. We assess the visible damage and check for moisture in accessible affected areas before explaining the proposed work.
Water extraction, cleaning and drying are distinct stages. Materials cannot always be saved, and drying progress needs to be monitored. Plumbing, electrical work and building repairs are separate trades to arrange as applicable.
Reztor Restoration provides 24/7 emergency response for water damage, mould, sewage, fire and commercial restoration work. Our team can assess the damage, start urgent mitigation works and document the affected areas for insurance purposes.
Reztor provides clear job documentation to support the insurance claim process. This may include
These records help the customer, insurer, loss adjuster and repair team understand the restoration work completed. Your insurer determines policy coverage and claim outcomes.
Why choose Reztor Restoration? We use trained restoration technicians, advanced drying and inspection equipment, practical reporting processes and a standards-based approach to restoration. Reztor is built for emergency response, insurance-related work, commercial restoration and large-loss situations where fast action and clear documentation matter.
Follow emergency warnings and stay clear of floodwater and water-damaged electrical equipment. Contact the appropriate emergency or electrical professionals about hazards before arranging property access. Only provide photos that can be taken from a safe location.
Follow emergency warnings and stay clear of floodwater and water-damaged electrical equipment. Contact the appropriate emergency or electrical professionals about hazards before arranging property access. Only provide photos that can be taken from a safe location.
The extent of damage depends on the water source, materials and site conditions
Tell us about visible damage and any areas you cannot safely access. The assessment may consider the following issues:
Moisture checks help assess affected flooring, walls and other accessible materials. The extent of damage and condition of the materials determine whether drying or removal is appropriate.
Tell us about visible mould, sewage or other contamination so the assessment can address it. Cleaning and drying requirements depend on the incident; no service can make sure that future mould will never occur.
Floor coverings, joinery and contents may need individual assessment. We explain the restoration options and any materials that may require replacement.
Keep clear of water-damaged electrical equipment and switchboards. Arrange electrical assessment with your electricity distributor or a licensed electrician. Reztor’s restoration work does not replace electrical safety checks or electrical repairs.
Follow local emergency advice and stay clear of floodwater and electrical hazards. From a safe place, call 1800 739 867 to discuss restoration access and assessment.
Call with your suburb and a description of the incident. Attendance depends on your location, access, urgency and current demand, particularly during widespread flooding. We will discuss a realistic expectation.
Timing depends on the water source, time wet, affected materials and site conditions. Moisture monitoring guides progress; a fixed completion time cannot be confirmed before assessment.
The drying plan addresses moisture in materials that the assessment identifies as suitable to retain. Monitoring helps guide decisions about progress and any further work needed.
Reztor’s own team carries out our restoration work. We do not subcontract it. Plumbing, electrical work and building repairs are separate trades to arrange where required.
No. Suitability depends on contamination, condition, time wet and access. We explain which materials may be dried and which may need removal or replacement.
Drying equipment produces noise and may need to run for extended periods. Discuss room access, occupancy and operating arrangements with the team before work starts.
Costs depend on the affected areas, cleaning requirements, equipment and monitoring needed. Contact us to discuss assessment and the proposed scope before authorising work.
Call 1800 739 867 24/7. We confirm current attendance availability for your address when you call.
The water source, carpet and underlay condition, and time wet affect the options. See our wet carpet drying service and arrange an assessment.
Contact us about water extraction and drying after a pipe leak. Repairing the pipe is a separate plumbing task. Tell us whether the source has been stopped and which areas are affected.
We provide restoration documentation such as photographs, moisture readings and affected-material notes. Your insurer decides whether the loss and work are covered by your policy.
That decision follows assessment of the water source and material condition. Do not assume every carpet can be dried in place; the team will explain the proposed scope.
No. The work addresses the assessed damage and moisture conditions. Report visible mould or ongoing leaks to the team. Mould remediation may be needed as a separate part of the scope.
No. You can contact us any time, but attendance depends on location, access and current demand. Call for the current expectation for your address.
Yes. Tell us the property type, affected rooms or levels, operating requirements and access contact. For strata buildings, include the building manager or owners corporation contact where applicable.
Our scope covers the agreed restoration work. Electrical work, plumbing and building repairs are separate trades. We document affected materials to help you discuss subsequent repairs with the appropriate providers.
