24/7 STORM DAMAGE RESTORATION ASSISTANCE
Water inside after a storm? Get an assessment and a clear restoration plan.
Keep clear of floodwater, damaged ceilings and electrical hazards. For immediate danger, call 000.
View service areasTell us whether water is still entering and which rooms are affected. Call for urgent help; take photos only if safe.
WHAT IS HAPPENING RIGHT NOW?
Storm damage can involve more than one trade. Tell us what you can see from a safe position so the next steps address both the water entry and its effects.
Stay away from damaged roofs, sagging ceilings and electrical hazards. Emergency make-safe work and the source repair may need another qualified provider.
Discuss the restoration needsWet carpet, wall bases, cabinetry and ceiling materials can need attention after visible water recedes. Assessment helps establish what needs drying.
Understand hidden moistureKeep people and pets away from potentially contaminated areas. Let us know the path the water took before any clean-up or drying is attempted.
Explore contaminated-water helpDo not climb onto a roof or enter an unsafe area to stop a leak. Follow local emergency warnings and instructions. Read the water-damage first-actions guide
WHAT DOES YOUR PROPERTY NEED?
The water pathway, contamination, material condition and access determine whether drying, removal or further specialist work is appropriate.
Assess the water source and affected layers before deciding on drying. Contamination, exposure and material condition can make removal more appropriate.
Sagging, deterioration or inaccessible wet insulation may require controlled removal or building advice before drying can proceed.
Swelling, separation and concealed moisture influence what can be restored. Floor construction and access to the layers beneath matter.
Record affected belongings and discuss priorities. In managed properties, access to adjoining lots or common areas may require additional coordination.
These are general examples. The assessed condition and agreed scope determine what can be retained and what needs another trade.
Tell us what is affectedA COORDINATED WAY FORWARD
Restoration follows the incident conditions and safe access. The plan makes clear where water-damage work connects with source repairs and reinstatement.
Review the reported water entry, continuing exposure, visible hazards and any access or emergency-response restrictions.
Inspect accessible materials, record moisture and explain the proposed scope, including contamination or source-repair dependencies.
Extract standing water using methods appropriate to the assessed conditions, and carry out agreed protective or removal work.
Use suitable equipment and access to address moisture in retained materials. Review readings and adjust the approach as materials respond.
Document the restoration findings and work, and identify any outstanding roof, building, electrical or reinstatement requirements.
You do not need all the answers before getting in touch.
THE PRACTICAL QUESTIONS
A clear scope helps you understand which work is urgent, what needs approval and what depends on repairs or access.
Availability, safe access, ongoing weather, source control and the scale of the incident affect the response. Call to discuss current conditions; attendance is confirmed through triage.
The affected area, material layers, contamination, access and drying response shape the work. Roof or building repairs and further weather exposure can create separate dependencies.
Notify your insurer promptly, take photos only if safe and ask what urgent work can be authorised. Keep records and receipts. The policy and insurer determine coverage; restoration documentation supports the factual record.
EVIDENCE FOR THE NEXT DECISION
Useful records explain what was found, what work was agreed and what remains outside the restoration scope.
Photographs, observations and readings record accessible conditions without assuming the hidden extent or final cause.
Recommendations identify the restoration scope and any further access, source repairs or approvals required.
Progress and completion notes distinguish moisture restoration from source repairs and reinstatement.
IICRC Certified Firm Reztor Australia Pty Ltd
Moisture, materials and recovery
Reported entry · Affected rooms · Photographs · Access concerns
Moisture findings · Extraction · Material decisions · Drying
Monitoring · Material response · Outstanding trade work
YOUR QUESTIONS, ANSWERED
Talk it through with our team if you are unsure where to start.
Call 1800 739 867The restoration scope addresses the resulting water and material damage. Roof work, tree removal, structural assessment and electrical work may need other qualified providers. Tell us what happened so these dependencies can be discussed.
No. Stay away from damaged roofs, unstable areas and electrical hazards. Follow emergency instructions and arrange appropriate make-safe help. You can photograph damage from a safe ground-level position if conditions permit.
It may. Ceiling materials, insulation, wall cavities, flooring and cabinetry can retain moisture after visible water is gone. The incident history and moisture assessment help establish whether drying or further access is needed.
No. The path through the roof, building materials, ground or drainage system affects the contamination risk. Outdoor floodwater may contain sewage or other contaminants. Keep clear if contamination is suspected and explain the water pathway when you call.
Yes, you can call to discuss the situation. Notify your insurer promptly and ask about authorisation for urgent mitigation and other work. Agree the scope and charges before work proceeds; reimbursement is not automatic.
Surface drying does not confirm that the layers beneath are dry. Weather, material depth, contamination and access affect what is appropriate. Assessment and moisture readings help establish whether controlled drying or removal is needed.
Share the address, when the water entered, whether it is still entering and which areas appear affected. Mention any damaged ceilings, electrical concerns or outdoor floodwater. Photos can help if taken safely, but you do not need a complete damage inventory before calling.
LET’S WORK OUT THE NEXT STEP
Tell us what happened. We will help you understand the restoration needs, the questions still to check and the next practical step.
