Assessment · extraction · drying
Tell us what happened and your suburb. We’ll guide the next step.
Keep clear of electrical hazards and contaminated water. Stop the source only if safe.
View service areasShare your suburb or postcode and any access issues so we can confirm the current response options.
Start with what is happening
Tell us where the water came from, when you noticed it and which areas are affected. It is okay if the source is still unclear.
A pipe, appliance or overflow can affect adjoining rooms and concealed finishes. Stop the source only if safe and tell us whether water is still entering.
Call for adviceKeep people and pets away from affected water. Describe how it entered and any access problems before clean-up or equipment is arranged.
Storm and flood damageDamp smells, staining or wet flooring are reasons to investigate. Tell us what has already been cleaned, dried or removed.
Send details & photosDo not enter unsafe areas, touch wet electrical equipment or use a household dry vacuum to collect water. Read the first-actions guide
The Brisbane picture
Brisbane can experience river, creek, overland-flow and tidal flooding. A household leak is a different starting point. Tell us how the water reached your property.
Describe where rainwater flowed and whether it reached lower rooms, a garage or stored belongings.
Mention sediment, sewage or debris. Appearance alone cannot establish whether ordinary drying is appropriate.
Tell us about road restrictions, building access and ongoing water entry. The response needs to account for the current conditions.
Assess the property you have
The source, condition of materials and practical access guide what can be dried, what may need removal and which other trades may be needed.
The top surface, underside and any accessible subfloor can call for different checks. Tell us about lower enclosed areas or stored contents too.
Consider carpet, backing, underlay and the floor beneath separately. Extraction alone does not settle the retention decision.
Identify the affected floor or lot and the building contact. Adjoining lots, common areas and access arrangements may need coordination.
Tell us about occupied areas, access hours and priority equipment or contents so the scope can account for disruption.
Material retention and responsibility depend on the circumstances. The assessment should explain the recommendation and its limits.
Tell us what is affectedFrom first call to next steps
The work should follow the findings, with the scope and next decisions explained as conditions become clearer.
Share the suburb or postcode, source if known, timing, affected rooms and any safety or building-access issues.
Check accessible affected areas, investigate moisture and identify limits or specialist work needed.
Explain the proposed extraction, drying, cleaning or removal. Confirm the scope before it proceeds, including any separate source repairs.
Use relevant material readings and conditions to check progress and adjust the agreed drying approach.
Explain the findings, completion considerations and any remaining cleaning, repair or reinstatement steps.
Tell us where the property is and what is wet. We’ll check the current response options and explain the next step.
Know what to expect
A clear plan accounts for the property, the people using it and the work that needs to happen next.
Confirm availability and timing for the address. Mention road restrictions, stairs, lift access, power concerns and building-contact requirements.
Materials, extent, access and progress all matter. Ask what the work includes, how monitoring is handled and when changes will be discussed.
Notify your insurer and relevant property or building manager. Keep safe photographs and useful records. The insurer decides cover under the policy.
Clear findings and useful records
Records from the agreed work should make the assessment and next decisions easier to understand.
Observations, relevant measurements and any areas that could not be inspected.
Proposed material retention, removal, drying and access needs.
Relevant checks and remaining tasks or referrals.
IICRC Certified Firm Reztor Australia Pty Ltd
Assessment, scope and progress
Reported source · Affected rooms · Material observations · Inspection limits
Extraction · Drying or removal · Access · Separate repair needs
Relevant checks · Completion findings · Outstanding work
Brisbane property questions
Talk it through with our team if you are unsure where to start.
Call 1800 739 867Call with the suburb or postcode and describe the incident. We can check the current response options for that address and explain the next step. Attendance and timing need to be confirmed for the situation.
The source and what the water has contacted matter. Tell us how it entered, what areas are wet and whether sewage, sediment or debris is involved. The response should follow assessment of the actual conditions.
Keep clear of electrical hazards and uncertain or contaminated water. Stop a source only if safe. Ask for advice before disturbing affected materials or running equipment where contamination or mould is suspected.
Share the lot or floor level, affected rooms, building contact and any access restrictions. Tell the relevant property or body-corporate contact if other lots or shared areas may be involved. Responsibilities depend on the circumstances.
Temperature and humidity are part of the drying conditions, alongside materials, access and how much water they hold. Progress needs to be checked; the forecast alone cannot establish when the property is dry.
Some materials may be suitable for drying; others may require access, cleaning or removal. Their condition and the source of water need to be assessed. A decision about one layer does not settle the others.
Notify the insurer promptly and ask about cover, authorisation and required records. Address immediate safety needs and seek advice about urgent mitigation. The insurer determines the claim outcome.
The Council links in the Brisbane information section lead to emergency information and a separate flood-risk awareness tool. Use current official advice during an event; the awareness map does not show real-time flooding at your property.
Start with what you know
Tell us where the property is, what happened and what is affected. We’ll explain the next assessment or response options.
