Service areas & local information
Our technicians cover key areas of Queensland, New South Wales and Victoria, generally travelling up to around two hours from their local area. Longer-distance travel can be arranged where the job requires it.
Urgent property damage?Call 1800 739 867 Send details & photosFind local information or share your location so we can check the response options.
SERVICE COVERAGE
Our service coverage includes Rockhampton. Our teams generally travel around two hours from their local base, with further travel by arrangement. Confirm attendance and timing with our team.
Call 1800 739 867 or send the property details to confirm current response options.
Our service coverage
The places below are examples of areas we service, not a complete suburb list. Our local teams generally travel around two hours from their base, with further travel by arrangement. Contact us to confirm your address and current availability.
Coverage includes the cities below and surrounding towns and suburbs. These are examples, not the limits of our Queensland service area.
Coverage includes Sydney, the Central Coast, Newcastle and the Hunter Valley, Northern NSW and surrounding communities.
We service Melbourne, Geelong and surrounding areas. Share your suburb so we can confirm arrangements for your property.
Your town or suburb is not listed? You can still be within our service coverage. We also travel further for jobs that require it. Tell us the property location and what has happened. Send your property details
More than a pin on a map
An address helps us understand the location. The incident, current conditions and access help shape what happens next.
Tell us about the water, mould, sewage, fire or storm damage, and whether conditions are still changing.
Mention the rooms, floors and materials involved, and whether the property is a home, apartment or business.
Share any building contact, stairs or lift arrangements, road restrictions and known hazards.
What happens next
Give us the suburb or postcode, describe the incident and tell us how to contact you.
We check the location, urgency and current availability. Attendance and timing are confirmed for the property.
The assessment guides the scope, access needs and any separate trades or approvals that may be required.
Your location questions
Speak to the team if your situation is not covered here.
Call 1800 739 867Yes. The places listed are coverage examples, not a complete list of serviced suburbs. Our teams generally travel around two hours from their local base and can travel further when a job requires it. Share your suburb or postcode so we can confirm arrangements.
No. Location pages provide restoration information. They do not establish a staffed office in each city or suburb.
No. The approximate two-hour radius describes service coverage, not an arrival-time promise. Attendance depends on your address, the incident, access and technician availability; the team will confirm timing.
Call the restoration team and describe the location and current conditions. For immediate danger to life, contact emergency services on 000. Keep clear of unsafe areas.
The enquiry form accepts details and photos, with a required suburb or postcode. Take photos only from a safe position. For urgent damage, call rather than waiting for a form reply.
Start with what you know
You do not need to know the full extent of the damage before you get in touch.
