Property damage claims can feel complicated. Understanding the typical roles and sequence helps reduce uncertainty.
Reztor provides restoration work and the supporting documentation (photos, moisture records, scope). Your insurer determines coverage and the outcome of the claim under your policy.
Call 1800 739 867 for urgent restoration needs.
Or send details and photos
Typical Sequence
- Make the property safe and limit further damage where you can do so safely.
- Contact a restoration provider for urgent mitigation if needed (you can do this before or while contacting the insurer).
- Notify your insurer as soon as practical and follow their claims process.
- Documentation is gathered — photographs, moisture readings, scope of work and progress records.
- The insurer reviews the information and determines coverage according to the policy.
- Restoration and any approved works proceed with clear communication.
What Reztor Provides
- Assessment of the damage and moisture conditions
- Recommended restoration scope
- Photographs and moisture documentation
- Progress updates and completion records where applicable
This documentation is designed to support the claims process. It does not guarantee any particular coverage outcome.
What the Insurer Decides
- Whether the event is covered under the policy
- The scope of works they will approve
- Any excesses, limits or conditions that apply
Policies differ. The insurer’s decision is based on the policy wording and the facts of the claim.
Practical Tips
- Take clear photos of the damage and the source if safe.
- Keep records of conversations and reference numbers.
- Ask questions if anything is unclear.
- For multi-unit or strata properties, building management and by-laws may also be involved.
Insurance & Claims support page
Frequently Asked Questions
Should I call the restoration company or the insurer first?
For active water, sewage or safety issues, contacting a restoration provider for urgent mitigation is often appropriate. Notify your insurer as soon as practical.
Does Reztor deal directly with my insurer?
We provide documentation and can communicate with claims teams or adjusters as required. The insurer remains the decision-maker on coverage.
What if the insurer and the recommended scope differ?
Clear documentation helps. Ultimately the insurer’s approval determines what is covered under the policy.
Next Step
Call 1800 739 867
or
Send details and photos