Do you need water extraction fast?
BURST
PIPE
BATH
OVERFLOW
FAILED
DISHWASHER
LAUNDRY ROOM
DISASTER
WATER
EVERYWHERE
Unsure what to do about it, and who can help?
We offer a 24/7 water extraction and structural drying service
When your home or business is at risk from water damage, you need a team you can depend on to fix the entire problem.
TIP: The first step you should take when dealing with any water damage situation is to stop the cause of the flooding. Often, you can quickly achieve this by turning off the main water supply tap to your premises.
After shutting off your water, you should call our emergency services team on 1800 739 867 (1800 REZTOR) to perform a water damage assessment, create a custom-for-you plan and extract/remove the freestanding water.
Did you know that trying to extract water yourself can be dangerous? Water that has entered your home may be contaminated with life-threatening bacteria, mould or even toxins from metal corrosion. People often donāt realize how dangerous water can be. For example, flood water is always considered contaminated and should only be handled by professionals.
We provide 24 hour / 7 days a week emergency services and a 1-hour rapid response
Even if itās a holiday or in the middle of the night, please call us immediately – we structure our business to be ready for disasters, so we are always available!
Getting The Right Water Extraction Team
For Your Situation Is About More Than Simply Finding A Certified Local Company With The Right Equipment
You also need to make sure the team you hire:
Specializes in water extraction, structural drying, flood clean-up, mould remediation, odour control and anything else you may need to restore your property
Provides a thorough and detailed assessment of the damage and any other necessary documents for insurance purposes
Sends dedicated in-house technicians who work as a team and are adaptable, intelligent, and friendly
Assigns a project manager to your specific case so information is never lost and the company is completely transparent with you throughout the restoration process
Genuinely cares about you and your situation
Youāll quickly find that our reliable, customer-focused team and wealth of product, industry, and situational knowledge sets us apart in the restoration industry.
TIP: Beware of subcontracting companies pretending to be water restoration teams!
- Otherwise, you might be:
- left waiting for technicians that never show up
- forced to pay for sub-par work
- taken advantage of by your insurance provider because the subcontractors didnāt provide
- you with the necessary documentation for your insurance claim
Reztor Restoration Technicians
Are Highly Experienced And Trained To Handle Each Situation With A Completely Customized Solution
We don't send subcontractors, and we don't use one-size-fits-all solutions
We are a person-first company, meaning we care about our customers first and foremost. During this stressful time, we never want you to feel alone or left in the dark. Thatās why youāll be informed at every step of the way as we completely restore your home or business. You will get a dedicated team of technicians that will talk through the situation with you, and consistently update you on the progress. From showing you the testing that we complete (which informs our course of action), to outlining the actual steps we take to fix your property, we are 100% transparent with you. Unlike other companies that are just worried about making your insurance provider happy, we are concerned with your needs and salvaging your precious belongings.Ā
Our water extraction technicians are on standby 24 hours a day, seven days a week. If it is 2 am, and you are worried about waking us up, this is what we do; we love it and prepare for all water damage emergencies
If you need help, give us a call on 1800 REZTOR Now.
Guarantee Your Property Is Completely Restored And Protected By Hiring The Team That Attacks Your Water Damage Problem From Every Angle
Did you know? Water extraction is only one of the steps required to remove water and make your property as good as new.
Thatās Why You Need A Team That Specializes In Complete Water Damage Restoration, Not Just Extraction!
The longer your home or businessās furnishings, belongings, and structural materials (like floors and walls) remain in contact with water, the more likely they will be to warp, swell and sustain long-term damage. Youāre also at a much higher risk for dangerous mould growth in your property due to the increased moisture level from water exposure.
Water extraction can only remove part of the water, and it will not eliminate mould, bacteria or mildew growth. Water damage can be devastating if you donāt take it seriously and call the right team.Ā
Itās important to call a professional, certified team that is prepared to handle any and all aspects of the problem for you – as soon as possible!
*If you want to know exactly how water damages your property over the first 72+ hours of water exposure
to be taken further down the page to our interactive āWater Damage Time Frameā outline
Choosing Reztor Restoration
Can Save Your Property
(And Your Time)!
Our process is designed and tested to eliminate any water problem and completely restore any property as quickly and efficiently as possibleĀ
Our technicians will assist with careful movement/foam blocking of furniture to reduce secondary damage. We will then begin the water removal process as soon as possible, using our professional extraction equipment.
We remove as much liquid water as possible during this process; however, water extraction alone will not remove all the water, and additional structural drying steps are required.
Any affected furnishings, carpet, or flooring and the structure itself may need to be dried and restored to minimise water damage.Ā
When we first arrive at your property, we will assess the damage and formulate a custom progression plan. We will take photographs, moisture readings, and use thermal imagery to document the situation so that you have all information at hand in the event your insurance company requires it.Ā
The water damage assessment will help us fully understand what needs to be done to fix the problem for you. Once we complete the assessment you will be informed of everything our technicians found as well as the custom plan (which includes any services you may need done).Ā
You can learn more about Structural Drying by clicking here.
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But donāt worry, no matter what youāre facing, we can help!
Our technicians are equipped and prepared to handle any water damage situation, no matter how large or how severe.
We Promise:
We will do everything it takes to restore and protect your property from water damage.
At Reztor Restoration, we take our job seriously because your life and property are in our hands.
Thatās why we:
Work quickly and efficiently to immediately stop the threat of ongoing damage
Create and enact a completely custom-for-you solution
Specialize in every step of the water damage restoration process so you can rely on us to completely solve your water damage problem
Eliminate any mould, bacteria, and mildew
Fix and clean any affected materials to bring your property back to normal (and maybe even better)!
We use top-of-the-line, professional-grade technology and industry expertise to locate every last drop of water and regularly test the moisture level in your property so we can guarantee that the job is done right.
Damage That Occurs In Just The First Hour Of Water Exposure Can Be Enough To Make You Want To Cry - And It Only Gets Worse With Time
Click on the interactive water damage time frame outline below to learn more about the exact damage you can expect throughout the first 72+ hours of water exposure
ā Water seeps into your walls, skirting boards, ļ¬oors, carpets, underlay, furniture, and personal belongings, quickly becoming saturated with water
ā Important papers, books, boxes, and (potentially irreplaceable) photographs become drenched and begin to reļ¬ect the water damage
ā Carpets may begin to show the early signs of water staining, or worse yet, furniture and timber legs can bleed dyes into your carpet causing permanent staining -meaning costly repairs in the future
Essentially, water saturates everything in its path and spreads throughout your property like a virus, leaving you feeling stressed and worried if youāll be able to save anything.
ā Bad odours start to take over your water damaged areas
ā Your walls begin to warp and swell like balloons
ā Skirting boards begin to warp as the water soaks and swells the material
ā Timber legs on furniture begin to bloat (sometimes even to irreversible levels)
ā Dyes begin to blur and run from your paper items, books, and photos as they become further waterlogged and damaged
ā Unattractive brown water stains appear on your wet carpets or walls
At this point, if you havenāt already called Reztor Restoration to clean up your property, donāt wait any longer. Avoid more damage by making one quick call to 1800 REZTOR
ā Early stages of destructive and potentially health-threatening mould growth
ā More severe odours within the property become undeniable
ā Walls continue to swell and warp, potentially to levels requiring replacement
ā Timber ļ¬oors start showing signs of lippage (unevenness) while continuing to swell
ā Carpets begin to release foul smells while becoming further stained and soaked
ā Any painted surfaces in contact with water begin to blister and ļ¬ake
ā Any metal surfaces in contact with water begin to corrode- potentially leading to toxic levels of copper, lead, or heavy metals in the ļ¬oodwater
ā Copper pipes and/or plumbing lines may corrode (especially if they were improperly installed), causing them to break or fail
Water damage happens fast! There is no time to wait. If you want any chance at salvaging your household items, call us now! Whatever you do, donāt try to DIY water extraction -get 100% of your water damage ļ¬xed by calling Reztor Restoration.
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ā The mould and bacterial growth in the property is now a very signiļ¬cant concern. You should not be in the aļ¬ected area without wearing personal protective equipment -however, we strongly suggest that only professionals be allowed on site.
ā Odours are so severe you may ļ¬nd them unbearable
ā Carpets are now heavily water-stained, have an intense odour, and begin to delaminate which makes restoration much less likely
ā Many of your precious household items that might have been salvageable a few hours prior are now beyond repair and little to no hope remains forĀ any furniture
ā Unfortunately, Timber ļ¬ooring and timber furniture are most likely not able to be saved at this stage
ā Metal surfaces in contact with water continue to pose health issues, and any iron or copper pipes continue to be at risk of extreme corrosion
This damage is certainly overwhelming, but itās not too late to get a restoration team in. By calling now, youāll avoid even more damage.
ā At this point, the environment within your property is most likely hazardous and you should not be on the property
ā Mould growth and bacterial contaminants may pose severe health threats for anyone on the premises
ā Most of your belongings that have been aļ¬ected by the water are now contaminated and will require replacement
ā Costly structural damage has most likely occurred and building repairs may be needed to rectify the property
ā Restoration of your wet carpets is not possible. Capet will require complete replacement
ā Water damage restoration costs are considerably more expensive
Many people canāt aļ¬ord to lose their home and all of their belongings, so at the ļ¬rst sign of ļ¬ooding call Reztor Restoration to ensure your property is saved. Donāt wait until itās too late.
Frequently Asked Questions About Water Extraction
1 Should I call Reztor Restoration first or my insurance company first?
After water damage, it’s worth callingĀ a professional water damage restoration company first like Reztor. This is because the very best thing you can do is mitigate damage to your property. On top of this we work with insurance companies, so we know what they need. We carefully document the entire process which your insurance company will require. You will be provided with a report which includes all the information they require for your claim. So, get in touch with our professional team today for quality water extraction service!
2 Why call us for flood water extraction?
In case your house or business get flooded with water, call Reztor Restoration straight away. Our restoration specialists will extract flood water as fast as possible to help you to minimise damage to property and belongings for the long term. Here are the reasons to choose Reztor specialists:
Ā
- IICRC CertifiedĀ Staff
- Experienced in coping with all kinds of water damage
- Offer a 24/7 emergency response
- Excellent communication explaining exactly what we are doing and why
- We employ the kind of people that make you feel comfortable having in your home.Ā
3 Will water extraction be all that is required to dry the home?
Water extraction alone will not remove all the water from your property, as the water that may have penetrated your ceiling, walls, subflooring, and carpets will not be able to be forcefully removed with our extraction machines. Specialised drying equipment such as air movers and dehumidifiers will be required to dry the property.Ā
4 How long does carpet water extraction take?
Our restoration experts dry your home as quickly as possible.Ā
They get rid of the water from it using the appropriate drying equipment. It prevents further damage and mould growth on the carpet. Usually, the water extraction from the carpet can take between 1-2 hours to suck up the water and then an additional 3-4 days of drying time.
5 What is the difference between water extraction (or water removal) and water mitigation?
Water extraction includes the removal of excess moisture and standing water from the property. Our experts do this with the help of powerful submersible pumps and dry/wet vacuums.
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On the other hand, water mitigation is the process of cleaning, sanitising, and drying a property to reduce water damage. It can include water removal, drying the structure, eliminating irretrievable contents, applying antimicrobial disinfecting agents, etc.
4 Can my carpet be dried without lifting or removing it?
Yes! Thankfully, with todayās technology advancements, there is specialised drying equipment and techniques which allow us to dry the aļ¬ected areas without removing your carpet and underlay. As a bonus, drying your carpet in place, from the top down, reduces the chance of shrinkage and further damage to the carpet. If you want to know more about our carpet drying services click here.
5 What is the process of restoring water-damaged carpet?
All water damage situations are unique and should be assessed to determine the best course of action. Generally speaking, the ļ¬rst step is to extract the freestanding water using professional-grade equipment. We then apply antimicrobial chemicals to the carpet to reduce/prevent any bacterial and mould growth. Finally, specialised equipment is installed to complete the drying process. To learn more about our carpet drying services click here.
6 How long does it take for my wet carpet and structure to dry?
This is a bit of a tricky question to answer as each situation is diļ¬erent. Drying time depends on the type of materials that sustained water damage, the amount of water, temperature, and humidity – so until we have come out and given you an assessment, it is impossible to give you an exact time frame. However, our goal is to dry all materials within three days unless your property has had a signiļ¬cant water damage event, in which case you can expect this to be closer to a week. Thankfully, youāll never feel like youāre left in the dark when it comes to the restoration of your property- we will always keep you in the loop with whatever is happening.
7 Can I stay at home during the drying process?
8 Can I turn oļ¬ the drying equipment at night?
We strongly discourage you from turning oļ¬ the machines at any point, as this will prolong the drying process and cost you more money. Our drying equipment takes time to build to conditions in which evaporation will occur, therefore turning oļ¬ the equipment will disrupt the drying process and may promote mould growth.
However, we understand that in some circumstances turning oļ¬ the drying equipment at night is unavoidable – just please talk with us ļ¬rst.
4 Can my carpet be dried without lifting or removing it?
Yes! Thankfully, with todayās technology advancements, there is specialised drying equipment and techniques which allow us to dry the aļ¬ected areas without removing your carpet and underlay. As a bonus, drying your carpet in place, from the top down, reduces the chance of shrinkage and further damage to the carpet. If you want to know more about our carpet drying services click here.
5 What is the process of restoring water-damaged carpet?
All water damage situations are unique and should be assessed to determine the best course of action. Generally speaking, the ļ¬rst step is to extract the freestanding water using professional-grade equipment. We then apply antimicrobial chemicals to the carpet to reduce/prevent any bacterial and mould growth. Finally, specialised equipment is installed to complete the drying process. To learn more about our carpet drying services click here.
6 How long does it take for my wet carpet and structure to dry?
This is a bit of a tricky question to answer as each situation is diļ¬erent. Drying time depends on the type of materials that sustained water damage, the amount of water, temperature, and humidity – so until we have come out and given you an assessment, it is impossible to give you an exact time frame. However, our goal is to dry all materials within three days unless your property has had a signiļ¬cant water damage event, in which case you can expect this to be closer to a week. Thankfully, youāll never feel like youāre left in the dark when it comes to the restoration of your property- we will always keep you in the loop with whatever is happening.
7 Can I stay at home during the drying process?
Great question! While each situation is diļ¬erent, a good rule of thumb is if you are experiencing a relatively small water damage problem and you have an alternative room within the house to be in, then yes, you can stay there; however, if you are experiencing a signiļ¬cant water damage restoration job, then we strongly suggest you seek alternative accommodations.*
Either way, drying equipment is noisy and may make your property humid and hot. So, ultimately it will be up to you to decide on whether you will want to be in the property while the drying process is happening.
*If you need to seek alternative accommodations and you have insurance, you should speak with your insurance company about providing you with such accommodations. The documentation we provide should help you plead your case with your insurance provider.
8 Can I turn oļ¬ the drying equipment at night?
We strongly discourage you from turning oļ¬ the machines at any point, as this will prolong the drying process and cost you more money. Our drying equipment takes time to build to conditions in which evaporation will occur, therefore turning oļ¬ the equipment will disrupt the drying process and may promote mould growth.
However, we understand that in some circumstances turning oļ¬ the drying equipment at night is unavoidable – just please talk with us ļ¬rst.
6 How long does water extraction take?
Our restoration experts will be at your property quickly. We have commercial grade water extraction machines that will suck out the water. The time that the water extraction process will take depends on the amount of water, the types of materials the water is standing (for example, if it’s thick carpet, this will take much longer than tiles) and the obstacles in the way. If you are looking for a fast process, the best thing you can do to help is to remove any of your possessions from the floodwater.
7 What water extraction equipment does our professional restoration experts use?
Reztor water damage restoration experts use the latest water restoration devices for the water extraction process, such as:
- Flood extractor vacuum
- Water extraction pumps
- Water Claw Flood Extractor
- Water removal fans
- Heavy-duty dehumidifier
- Moisture meter, etc.
8 How much does water extraction cost?
Water extraction is a professional job done and completed using different methods with different tools and equipment. Simple jobs could cost around $500; however, larger jobs could cost thousands of dollars.Ā
We often find that most water damage claims will be put through your insurance company as it is likely insurance policy protects you from house flooding. The best thing you can do is get us out to your property quickly to extract the water, install our drying equipment and then phone your insurance provider and let them know that you have flooded and an emergency ‘make safe’ has been completed.
9 Do you offer a 24/7 emergency water removal service?
Yes, Reztor Restoration offers a 24/7 water extraction emergency service. Whether it be 2 am or Christmas lunch, our team is standing by and waiting for your call.Ā
10 What can fast water removal prevent from happening to my home?
Fast action regarding any water damage emergency can significantly reduce costs.Ā
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Here’s what a rapid water extraction can reduce:
- Wet carpet replacement
- Mouldy Carpet Underlay Odour
- Save furniture and Contents
- Fix up and Repair costs
- Mould Damage
- Weeks of potential Demolition & Reconstruction
