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Do you need water extraction fast?

BURST
PIPE

BATH
OVERFLOW

FAILED
DISHWASHER

LAUNDRY ROOM
DISASTER

WATER
EVERYWHERE

Unsure what to do about it, and who can help?

We offer a 24/7 water extraction and structural drying service

When your home or business is at risk from water damage, you need a team you can depend on to fix the entire problem.
Call SE Queensland’s Best Water Extraction Team And Get The Job Done Right! 100% Satisfaction Guaranteed
No matter what your situation, water extraction needs to be completed quickly and correctly to prevent severe structural damage and health-threatening mould growth.

TIP: The first step you should take when dealing with any water damage situation is to stop the cause of the flooding. Often, you can quickly achieve this by turning off the main water supply tap to your premises.

After shutting off your water, you should call our emergency services team on 1800 739 867 (1800 REZTOR) to perform a water damage assessment, create a custom-for-you plan and extract/remove the freestanding water.

Did you know that trying to extract water yourself can be dangerous? Water that has entered your home may be contaminated with life-threatening bacteria, mould or even toxins from metal corrosion. People often don’t realize how dangerous water can be. For example, flood water is always considered contaminated and should only be handled by professionals.

No matter where the water came from, it is critically important to call a professional team to handle the situation. We have the proper equipment and expertise to handle any type of water issue – from clean water to black water, we’ve got you covered.

We provide 24 hour / 7 days a week emergency services and a 1-hour rapid response

Even if it’s a holiday or in the middle of the night, please call us immediately – we structure our business to be ready for disasters, so we are always available!

Getting The Right Water Extraction Team

For Your Situation Is About More Than Simply Finding A Certified Local Company With The Right Equipment

You also need to make sure the team you hire:

Specializes in water extraction, structural drying, flood clean-up, mould remediation, odour control and anything else you may need to restore your property

Provides a thorough and detailed assessment of the damage and any other necessary documents for insurance purposes

Sends dedicated in-house technicians who work as a team and are adaptable, intelligent, and friendly

Assigns a project manager to your specific case so information is never lost and the company is completely transparent with you throughout the restoration process

Genuinely cares about you and your situation

You’ll quickly find that our reliable, customer-focused team and wealth of product, industry, and situational knowledge sets us apart in the restoration industry.

TIP: Beware of subcontracting companies pretending to be water restoration teams!

Reztor Restoration Technicians
Are Highly Experienced And Trained To Handle Each Situation With A Completely Customized Solution

We don't send subcontractors, and we don't use one-size-fits-all solutions

We are a person-first company, meaning we care about our customers first and foremost. During this stressful time, we never want you to feel alone or left in the dark. That’s why you’ll be informed at every step of the way as we completely restore your home or business. You will get a dedicated team of technicians that will talk through the situation with you, and consistently update you on the progress. From showing you the testing that we complete (which informs our course of action), to outlining the actual steps we take to fix your property, we are 100% transparent with you. Unlike other companies that are just worried about making your insurance provider happy, we are concerned with your needs and salvaging your precious belongings. 

Our water extraction technicians are on standby 24 hours a day, seven days a week. If it is 2 am, and you are worried about waking us up, this is what we do; we love it and prepare for all water damage emergencies

If you need help, give us a call on 1800 REZTOR Now.

Guarantee Your Property Is Completely Restored And Protected By Hiring The Team That Attacks Your Water Damage Problem From Every Angle

Did you know? Water extraction is only one of the steps required to remove water and make your property as good as new.

That’s Why You Need A Team That Specializes In Complete Water Damage Restoration, Not Just Extraction!

The longer your home or business’s furnishings, belongings, and structural materials (like floors and walls) remain in contact with water, the more likely they will be to warp, swell and sustain long-term damage. You’re also at a much higher risk for dangerous mould growth in your property due to the increased moisture level from water exposure.

Water extraction can only remove part of the water, and it will not eliminate mould, bacteria or mildew growth. Water damage can be devastating if you don’t take it seriously and call the right team. 

It’s important to call a professional, certified team that is prepared to handle any and all aspects of the problem for you – as soon as possible!

water damage extraction

*If you want to know exactly how water damages your property over the first 72+ hours of water exposure

to be taken further down the page to our interactive “Water Damage Time Frame” outline

Choosing Reztor Restoration
Can Save Your Property
(And Your Time)!

Our process is designed and tested to eliminate any water problem and completely restore any property as quickly and efficiently as possible 

Click here to learn about our Water Damage Assessment service in more detail.

Our technicians will assist with careful movement/foam blocking of furniture to reduce secondary damage. We will then begin the water removal process as soon as possible, using our professional extraction equipment.

We remove as much liquid water as possible during this process; however, water extraction alone will not remove all the water, and additional structural drying steps are required.

Any affected furnishings, carpet, or flooring and the structure itself may need to be dried and restored to minimise water damage. 

When we first arrive at your property, we will assess the damage and formulate a custom progression plan. We will take photographs, moisture readings, and use thermal imagery to document the situation so that you have all information at hand in the event your insurance company requires it. 

The water damage assessment will help us fully understand what needs to be done to fix the problem for you. Once we complete the assessment you will be informed of everything our technicians found as well as the custom plan (which includes any services you may need done). 

You can learn more about Structural Drying by clicking here.

Step 1

STOP THE FLOW OF WATER

Step 2

CALL REZTOR RESTORATION

Step 3

SITE ASSESSMENT

Step 4

WATER EXTRACTION

Step 5

INSTALLATION OF DRYING EQUIPMENT
To get your property back to its pre-loss condition, you may require additional services beyond water extraction and structural drying.

But don’t worry, no matter what you’re facing, we can help!

Our technicians are equipped and prepared to handle any water damage situation, no matter how large or how severe.

We Promise:

We will do everything it takes to restore and protect your property from water damage.

At Reztor Restoration, we take our job seriously because your life and property are in our hands.
That’s why we:

Work quickly and efficiently to immediately stop the threat of ongoing damage

Create and enact a completely custom-for-you solution

Specialize in every step of the water damage restoration process so you can rely on us to completely solve your water damage problem

Eliminate any mould, bacteria, and mildew

Fix and clean any affected materials to bring your property back to normal (and maybe even better)!

Before we leave your property, you will have proof that your home or business is completely restored, thanks to our precision moisture testing, advanced water detection technology, and crystal-clear communication.

We use top-of-the-line, professional-grade technology and industry expertise to locate every last drop of water and regularly test the moisture level in your property so we can guarantee that the job is done right.
The longer you wait to call us, the more damage your property will suffer

Damage That Occurs In Just The First Hour Of Water Exposure Can Be Enough To Make You Want To Cry - And It Only Gets Worse With Time

Click on the interactive water damage time frame outline below to learn more about the exact damage you can expect throughout the first 72+ hours of water exposure

WE’RE OPEN NOW!

CALL US NOW!

1800 REZTOR

Frequently Asked Questions About Water Extraction

After water damage, it's worth calling a professional water damage restoration company first like Reztor. This is because the very best thing you can do is mitigate damage to your property. On top of this we work with insurance companies, so we know what they need. We carefully document the entire process which your insurance company will require. You will be provided with a report which includes all the information they require for your claim. So, get in touch with our professional team today for quality water extraction service!

In case your house or business get flooded with water, call Reztor Restoration straight away. Our restoration specialists will extract flood water as fast as possible to help you to minimise damage to property and belongings for the long term. Here are the reasons to choose Reztor specialists:

 

  • IICRC Certified Staff
  • Experienced in coping with all kinds of water damage
  • Offer a 24/7 emergency response
  • Excellent communication explaining exactly what we are doing and why
  • We employ the kind of people that make you feel comfortable having in your home. 

Water extraction alone will not remove all the water from your property, as the water that may have penetrated your ceiling, walls, subflooring, and carpets will not be able to be forcefully removed with our extraction machines. Specialised drying equipment such as air movers and dehumidifiers will be required to dry the property. 

Our restoration experts dry your home as quickly as possible. 

They get rid of the water from it using the appropriate drying equipment. It prevents further damage and mould growth on the carpet. Usually, the water extraction from the carpet can take between 1-2 hours to suck up the water and then an additional 3-4 days of drying time.

Water extraction includes the removal of excess moisture and standing water from the property. Our experts do this with the help of powerful submersible pumps and dry/wet vacuums.

 

On the other hand, water mitigation is the process of cleaning, sanitising, and drying a property to reduce water damage. It can include water removal, drying the structure, eliminating irretrievable contents, applying antimicrobial disinfecting agents, etc.

Yes! Thankfully, with today’s technology advancements, there is specialised drying equipment and techniques which allow us to dry the affected areas without removing your carpet and underlay. As a bonus, drying your carpet in place, from the top down, reduces the chance of shrinkage and further damage to the carpet. If you want to know more about our carpet drying services click here.

All water damage situations are unique and should be assessed to determine the best course of action. Generally speaking, the first step is to extract the freestanding water using professional-grade equipment. We then apply antimicrobial chemicals to the carpet to reduce/prevent any bacterial and mould growth. Finally, specialised equipment is installed to complete the drying process. To learn more about our carpet drying services click here.

This is a bit of a tricky question to answer as each situation is different. Drying time depends on the type of materials that sustained water damage, the amount of water, temperature, and humidity - so until we have come out and given you an assessment, it is impossible to give you an exact time frame. However, our goal is to dry all materials within three days unless your property has had a significant water damage event, in which case you can expect this to be closer to a week. Thankfully, you’ll never feel like you’re left in the dark when it comes to the restoration of your property- we will always keep you in the loop with whatever is happening.

Great question! While each situation is different, a good rule of thumb is if you are experiencing a relatively small water damage problem and you have an alternative room within the house to be in, then yes, you can stay there; however, if you are experiencing a significant water damage restoration job, then we strongly suggest you seek alternative accommodations.* Either way, drying equipment is noisy and may make your property humid and hot. So, ultimately it will be up to you to decide on whether you will want to be in the property while the drying process is happening. *If you need to seek alternative accommodations and you have insurance, you should speak with your insurance company about providing you with such accommodations. The documentation we provide should help you plead your case with your insurance provider.

We strongly discourage you from turning off the machines at any point, as this will prolong the drying process and cost you more money. Our drying equipment takes time to build to conditions in which evaporation will occur, therefore turning off the equipment will disrupt the drying process and may promote mould growth.

However, we understand that in some circumstances turning off the drying equipment at night is unavoidable - just please talk with us first.

Yes! Thankfully, with today’s technology advancements, there is specialised drying equipment and techniques which allow us to dry the affected areas without removing your carpet and underlay. As a bonus, drying your carpet in place, from the top down, reduces the chance of shrinkage and further damage to the carpet. If you want to know more about our carpet drying services click here.

All water damage situations are unique and should be assessed to determine the best course of action. Generally speaking, the first step is to extract the freestanding water using professional-grade equipment. We then apply antimicrobial chemicals to the carpet to reduce/prevent any bacterial and mould growth. Finally, specialised equipment is installed to complete the drying process. To learn more about our carpet drying services click here.

This is a bit of a tricky question to answer as each situation is different. Drying time depends on the type of materials that sustained water damage, the amount of water, temperature, and humidity - so until we have come out and given you an assessment, it is impossible to give you an exact time frame. However, our goal is to dry all materials within three days unless your property has had a significant water damage event, in which case you can expect this to be closer to a week. Thankfully, you’ll never feel like you’re left in the dark when it comes to the restoration of your property- we will always keep you in the loop with whatever is happening.

Great question! While each situation is different, a good rule of thumb is if you are experiencing a relatively small water damage problem and you have an alternative room within the house to be in, then yes, you can stay there; however, if you are experiencing a significant water damage restoration job, then we strongly suggest you seek alternative accommodations.*

Either way, drying equipment is noisy and may make your property humid and hot. So, ultimately it will be up to you to decide on whether you will want to be in the property while the drying process is happening.

*If you need to seek alternative accommodations and you have insurance, you should speak with your insurance company about providing you with such accommodations. The documentation we provide should help you plead your case with your insurance provider.

We strongly discourage you from turning off the machines at any point, as this will prolong the drying process and cost you more money. Our drying equipment takes time to build to conditions in which evaporation will occur, therefore turning off the equipment will disrupt the drying process and may promote mould growth.

However, we understand that in some circumstances turning off the drying equipment at night is unavoidable - just please talk with us first.

Our restoration experts will be at your property quickly. We have commercial grade water extraction machines that will suck out the water. The time that the water extraction process will take depends on the amount of water, the types of materials the water is standing (for example, if it's thick carpet, this will take much longer than tiles) and the obstacles in the way. If you are looking for a fast process, the best thing you can do to help is to remove any of your possessions from the floodwater.

Reztor water damage restoration experts use the latest water restoration devices for the water extraction process, such as:

  • Flood extractor vacuum
  • Water extraction pumps
  • Water Claw Flood Extractor
  • Water removal fans
  • Heavy-duty dehumidifier
  • Moisture meter, etc.

Water extraction is a professional job done and completed using different methods with different tools and equipment. Simple jobs could cost around $500; however, larger jobs could cost thousands of dollars. 

We often find that most water damage claims will be put through your insurance company as it is likely insurance policy protects you from house flooding. The best thing you can do is get us out to your property quickly to extract the water, install our drying equipment and then phone your insurance provider and let them know that you have flooded and an emergency 'make safe' has been completed.

Yes, Reztor Restoration offers a 24/7 water extraction emergency service. Whether it be 2 am or Christmas lunch, our team is standing by and waiting for your call. 

Fast action regarding any water damage emergency can significantly reduce costs. 

 

Here's what a rapid water extraction can reduce:

  • Wet carpet replacement
  • Mouldy Carpet Underlay Odour
  • Save furniture and Contents
  • Fix up and Repair costs
  • Mould Damage
  • Weeks of potential Demolition & Reconstruction