PROPERTY MANAGERS & STRATA
Tenants need updates. Owners need clear decisions. Damage may affect more than one lot. We help you connect the restoration work, access arrangements and reporting.
For active damage, call and explain that you manage the property. Keep people away from unsafe areas.
View service areas
START WITH THE PROPERTY
A useful first brief identifies the incident, the people at the property and the decisions needed to arrange restoration.
Tell us how to contact the occupant, who is arranging access and any known restrictions. Do not assume the tenant can authorise restoration work.
Identify the affected lots, levels and shared areas. Explain any concern about water or damage spreading into adjoining property.
Provide the building or strata contact and the approval process. Responsibility for a source repair, restoration work and insurance may sit with different parties.
RECORDS FOR THE PEOPLE RESPONSIBLE
Agree who needs updates and what information they require. Restoration records should explain the work in language owners, managers and claims contacts can use.
The records depend on the work carried out. Your insurer determines coverage and claim outcomes; restoration documentation does not settle ownership or liability.
What the restoration record may include
Photographs and observations of affected rooms, lots or shared areas assessed.
Moisture readings and drying information where relevant to the incident.
Recommended restoration work, agreed limits and items requiring a decision.
Work completed, condition notes and source repairs or other trade work still to address.
A CLEAR COORDINATION PATH
Work through the immediate concerns, site arrangements and authorisation before moving into the agreed restoration scope.
Share the property address, your role, site contact and what happened. Include affected lots and safe photographs if available.
Discuss urgency, occupant contact, access times and building requirements. Attendance depends on location and current response capacity.
Confirm the decision-maker, authorised scope and payment arrangements. Nominate who should receive progress information.
Keep the completion records with the property file. Identify outstanding source repairs or follow-on work by the appropriate trades.
PREPARE THE PROPERTY BRIEF
You do not need all the answers before calling. Share what is known and identify what still needs to be confirmed.
Include the site contact, keys or access arrangements, building hours and affected lot numbers. Explain occupant restrictions relevant to the work.
Identify the owner, manager or strata representative who can authorise work. Share insurer instructions and reporting requirements where available.
Plumbing, roofing, electrical repairs and reconstruction remain with the appropriate trades. Discuss how restoration work will be coordinated around them.
MANAGED PROPERTY QUESTIONS
If your situation does not fit a simple answer, talk it through with us.
Talk to ReztorWe operate 24/7. Call 1800 739 867, explain that it is a managed property and describe the incident. Response arrangements depend on location, current demand and the scale of the damage.
Discuss the communication arrangements at the start. Nominate the main contact, who should receive updates and any permissions or access restrictions relevant to sharing information.
Tell us which lots or common areas may be involved. Access and assessment requirements need to be discussed with the relevant contacts; the restoration scope depends on the findings.
Confirm this with the person or organisation engaging Reztor before work starts. Management responsibility, ownership and insurance cover are separate matters. Do not assume that lodging a claim means an insurer has approved payment.
Discuss the reporting requirements when arranging the work. Relevant records may include photographs, moisture information, the agreed scope, progress and completion notes.
Tell us which trades are involved and what work they are carrying out. We can discuss restoration access and sequencing around source repairs and other agreed works.
REQUEST MANAGED PROPERTY SUPPORT
Tell us your role, the property location, affected lots and current conditions. Include a site contact and any instructions already in place.
