COMMERCIAL & MAJOR LOSS
Water, fire, smoke or storm damage creates operational pressure as well as physical damage. We help bring the restoration scope, access arrangements and reporting into one clear plan.
Keep people away from unsafe areas. Call emergency services if there is immediate danger.
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START WITH THE SITUATION
An occupied building, a trading business and a multi-unit property each have different access and communication needs. Tell us what is affected and what is still operating.
Explain the source of damage, affected areas and any risk to occupants or adjoining property. Only take photographs from a safe position.
Identify the site contact, building manager and the person who can authorise access and work. Share relevant insurer or loss-adjuster instructions.
Tell us about access hours, restricted areas, tenants and essential operations. Attendance and resources depend on location, demand and incident scale.
CLEAR INFORMATION FOR THE PEOPLE INVOLVED
Restoration documentation helps owners, managers and claims professionals understand the findings, agreed scope and progress. Reporting requirements should be discussed at the start.
Records depend on the incident and work carried out. Your insurer determines coverage and claim outcomes.
What the restoration record may include
Photographs and observations that identify the areas assessed.
Moisture readings, equipment information and monitoring where relevant to the restoration scope.
The proposed work, scope limits and decisions required before proceeding.
Work completed, current conditions and items requiring follow-on attention.
Original project photography and documented restoration work from selected Reztor responses.
View all project records →A COORDINATED RESTORATION PROCESS
The plan should reflect the incident, the property and the people responsible for decisions.
Share the property location, incident, affected areas and site contact. Identify access restrictions and existing instructions.
We explain findings and recommended restoration work. Confirm who can authorise the work and the payment arrangements.
Technicians and equipment are matched to the agreed scope. Discuss updates, stakeholder contacts and any changes to the plan.
Review completion records and outstanding items. Source repairs or reconstruction may require separate licensed trades.
MAKE THE RESTORATION BRIEF USEFUL
Clear responsibilities help reduce repeated questions while the restoration work is planned and carried out.
Provide the site contact, access hours and affected levels or tenancies. Explain sensitive operations and restrictions so these can be considered in the plan.
Confirm the restoration decision-maker and who should receive updates. Include owners, tenants, facilities teams and claims contacts where appropriate.
Assessment, extraction, drying and remediation form the restoration scope. Plumbing, roofing, electrical repairs and reconstruction require the appropriate trades.
COMMERCIAL RESTORATION QUESTIONS
If your situation does not fit a simple answer, talk it through with us.
Talk to ReztorWe operate 24/7. Response capability depends on location, current demand and the scale of the incident. Call to discuss your situation, site access and the number of affected properties.
Share the property address, your role, site contact, what happened and which areas are affected. Include access restrictions, any current claim instructions and photographs if safe to provide. You do not need a complete assessment before calling.
We provide restoration documentation and can discuss communication with adjusters and claims teams as required. Confirm the reporting needs, authorised contacts and information-sharing arrangements. Your insurer determines coverage and outcomes.
We focus on the restoration scope: assessment, stabilisation, drying and remediation. Work requiring other licensed trades is identified separately, with coordination discussed as appropriate to the overall programme.
A reopening date cannot be determined from the initial enquiry alone. It depends on the damage, assessment findings, agreed work and other required repairs or approvals. Discuss operating constraints and milestones during planning.
REQUEST COMMERCIAL COORDINATION
Include the property location, your role, site contact and current conditions. We will discuss urgency, scale and the appropriate restoration response.
