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Great question! The best thing you can do is attend to the water damage emergency as soon as possible! We want to start the extraction and drying process to limit secondary damage as soon as we can.

id you know? The property owner’s insurance policy typically includes a clause that places an obligation on you (the property owner) to take action to reduce any further damages that could be caused by flooding? So, in the event of a water damage loss (pipe break, etc.) or flood, proper and timely drying and mitigation are necessary to stop secondary water damage and to protect you from penalties from your own insurance company.
Also, insurance companies often work with their own list of “preferred” water restoration companies. The problem with this is that the “preferred” companies are more concerned with keeping the insurance provider happy (by cutting costs), rather than fully taking care of your problem. To learn more about why it’s important to hire your own water damage restoration company, read this article.
We pride ourselves on being a customer-first company! That means we care about you and your needs, first and foremost.
So, after shutting off your water, you should immediately call us! By bringing in a reputable and professional water damage restoration company that is certified by the IICRC, you can relax knowing everything is being done to prevent secondary damage. At Reztor Restoration, we’ll also take care of any documents your insurance company may need. We create and send a detailed report to your insurance company that provides them with everything they need for your claim. It also proves that you did your part. Plus, by choosing a water damage restoration company yourself, you won’t get stuck with an insurance “preferred company” that may leave you more frustrated than you were, to begin with. 

Did you know? Sometimes an item may feel dry to the touch, but the moisture content is still too high, meaning it isn’t fully dry? Think about a time when you’ve done laundry and you pulled out a pair of pants that felt dry because they were warm, but a few hours later you reach for them and they are damp. Or, think about how much water and moisture could be trapped under your carpet, in your walls or behind your trim. You probably can’t see or feel the water, but it’s there!

Items in your home may hold moisture within them, which isn’t apparent at first touch. We make sure your property is dry properly. That’s because drying is a science! We don’t have to rely on guesswork thanks to our specialized restoration tools that tell us the exact moisture content of any item. We also use advanced moisture testing and thermal imaging to monitor the drying process. We will never leave before your property is properly dried, and we’ll always show you the proof that your property is 100% restored.

Call a water damage restoration team immediately! If your carpet is not dried sufficiently, there is a high chance that your carpet will start to smell, and mould will develop in as little as 24 hours. It is always necessary to act as quickly as possible as mould can pose severe health threats. The carpet will not dry out by itself no matter how many windows you open or fans you put on it. And no, a wet vac won’t fix it – specialised equipment is required. It is best to call Reztor Restoration as soon as possible. Our work involves extracting the water and installing top-of-the-line, professional-grade carpet drying equipment to remove all moisture from the walls, carpet, underlay, and sub-floor to try to save your property before it’s too late. We specialize in wet carpet drying, so there’s a good chance we will be able to save your carpet so you don’t have to replace it.

Yes! Thankfully, with today’s technology advancements, there is specialised drying equipment and techniques which allow us to dry the affected areas without removing your carpet and underlay. As a bonus, drying your carpet in place, from the top down, reduces the chance of shrinkage and further damage to the carpet. If you want to know more about our carpet drying services click here.

All water damage situations are unique and should be assessed to determine the best course of action. Generally speaking, the first step is to extract the freestanding water using professional-grade equipment. We then apply antimicrobial chemicals to the carpet to reduce/prevent any bacterial and mould growth. Finally, specialised equipment is installed to complete the drying process. To learn more about our carpet drying services click here.