Water and Flood Damage Assessment

Proper damage assessment requires 3 things:

Expertise - knowing what to look for

Experience - Because sometimes things are not as they seem

State-Of-The-Art Moisture Detection Equipment.

Need to talk to a real expert?
Call Reztor now for a quick on-site water damage assessment.

There’s No Time To Waste
Your Property And Contents Are Rotting And At Risk Of Contamination!

It may be a disaster, but it doesn’t need to be a complete catastrophe! The difference between major loss and rapid recovery could be one quick phone call to Reztor. We’re renowned for our lightning-fast response times, accurate flood damage assessments and expert restoration services.

We’ve seen every type of water damage. We know the causes, and we’ve got the advanced equipment to ascertain the source and identify any possible dangers.

But you need to act fast.

Your property and contents can be recovered and restored, so stay positive and make the call that could save you tens of thousands of dollars.

Certified, Trained And Tested
Our Team Cannot Be Beaten For Skill And Expertise

You’ll be amazed by the technical skill and knowledge of our technicians. Every technician is certified by the IICRC, educated at the industry’s top training organisations and personally coached by our senior technicians. Put simply, they are the best in the business. Regardless of the cause of your water or flood damage, our team will always know the quickest and most effective solution.

You can rely on Reztor for the highest levels of customer service. Yes, we need to manage your problem urgently, but we never lose sight of the human impact of any disaster. Right now, you’re dealing with a devastating event. Our team works closely with the survivors of disasters everyday, so the best thing you can do is have a Reztor technician at the scene. We’ll provide the proper assessment and advice.

water damage assessment

There’s No Room For Error
Only Trust The Latest Precision Instruments

When your home and contents are on the line, there’s no margin for error. Every calculation during the assessment of your flood damage needs to be spot-on. One tiny mistake can cost you thousands, and let’s face it; some items aren’t just expensive – they simply can’t be replaced! Give your belongings the best chance of recovery and restoration.

Reztor Restoration technicians are fully trained and experienced in using and reading the best moisture detection equipment on the market. With the latest moisture meters (concrete, penetrating and non-penetrating) and thermal imaging cameras, we won’t miss a drop of moisture.

Reztor thermal imaging technology reaches deep into:

water damage assessment


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water damage assessment

Elevator shafts

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Drywall and gyprock

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water damage assessment

Thermo Hygrometers

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Respond Now, Save Thousands!

Don’t wait another minute. The first 24-48 hours after water damage are critical. Every moment you wait puts your property at risk of secondary damage. Every minute could be adding an unnecessary zero to the cost of restoration. Every hour could mean the destruction of the precious items you love. 

Reztor will help you get back to normal as quickly as possible. Our experts will assess the flood damage and recommend the best possible restoration process. Testing, initial cleaning and installation of drying equipment can begin during our first visit.

Reztor Acts Fast To Save Your Property:

Making your home safe and secure

Identifying and dealing with any hazardous waste and materials

Installing a temporary power supply

Removal of water and debris

Initial cleaning to remove contamination

Removal of un-restorable contents items

Removal or protection of contents items

Installation of equipment to stabilise the environmental conditions (e.g. temperature and humidity)

Don’t lose hope. Your documents can still be saved. Benefit from our world-class document recovery and restoration techniques. 

Remove risks, limit damage and start the recovery.
Call Reztor now for a rapid emergency response.

Fast, Reliable And Cost Efficient Water And Flood Damage Assessment

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Discover the source of the moisture

We identify the cause of damage and stop the moisture source. Specialised moisture meters detect leaks or any other common water damage causes. Once we discover the source of the issue, it can be stopped to prevent further damage to your home or business.

Move personal belongings to safety

We move furniture and contents, blocking items to prevent swelling, rust and furniture stains on wet carpet. We can provide a content pack-out service to prevent your items from getting wet and damaged. We also store, restore, dispose of, and clean flood-damaged items.

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Identify The Type Of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on IICRCs500 industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

Visual Water Damage Assessment

After we determine the risks associated with the type of water, we begin assessing the damage. We will also be looking for any potential hazards like asbestos or lead in your building.

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Moisture Mapping

During the mapping process, our technicians will analyse and track the damages on a detailed level. This process goes beyond what is visible to the naked eye by providing granular information on how certain hidden damages could impact your property

Detailed Report And Estimate

Insurance companies need precise documentation and water classification to process claims and ensure a full insurance payout. Our detailed water damage inspection report is always compliant with the latest insurance industry standards. After completing this report, we can also submit it to your insurance company and provide you with a full water damage restoration/repair proposal based on our water mitigation recommendations.

water damage assessment

Don’t dwell on the damage. Focus on the recovery!
Call Reztor’s 24/7 emergency hotline, and we’ll get an expert technician to your property within the hour.




Frequently Asked Questions

If you notice any signs of water damage, the best thing you can do is have our water damage assessment team at your property. Our experts will assess the severity of the damage and advise what actions are required for repair. This document will later be able to be used if you make a water damage insurance claim.

No, you are not required to go ahead with any recommended works after your water damage assessment. We are happy to provide you with the documentation without using our professional water damage services.

Our water damage repair experts will look for signs of moisture in areas where water should not be present, advise of any dangers at the property, and advise on rectification steps.

Yes. When you engage the help from our water damage restoration company, our professionals will also look for the hidden signs of mould growth. This includes checking all areas for signs of moisture. Depending on the length of time wet, further investigation may occur, including lifting the carpet or checking inside the wall cavity. We will alert you immediately and create a plan to safely remove the mould growth from your property if mould is found.

Reztor water damage restoration professionals use high-quality moisture detecting equipment to determine the moisture present in your property.

They can include:

  • Thermal imaging camera
  • Moisture meters
  • Concrete moisture meters
  • Borescope

After the inspection gets finished, our skilled water damage repair technicians will also send you a detailed water damage assessment report. It contains all critical information about the extent of water damage and recommended steps of repair.


The things we include within the report include:

  • Cause of damage
  • Water damage category
  • Resultant damage
  • An itemised list of damaged belongings in each room of the property
  • Pictures of problems found during water damage assessment
  • Recommended actions towards repair and our cost of work.

Should you decide to make an insurance claim, this is what they expect.

Our water inspection and assessment charge is $198 for the first hour and then $66 per hour if additional time is required onsite. Our technicians can inspect the property within one hour; however, the exact price may vary depending on the property size and extent of damages.

At Reztor Restoration, developing our people to the highest standards is critical to our service offering.

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is an independent certification and standard-setting organisation for the inspection, cleaning, and restoration industries.


Reztor Restoration has gained certification in the following areas:

  • IICRC Restoration Carpet Cleaning Technician (CCT)
  • IICRC Water Damage Restoration Technician (WRT)
  • IICRC Upholstery & Fabric Cleaning Technician (UFT)
  • IICRC Applied Microbial Remediation Technician (AMRT)
  • IICRC Health & Safety Technician (HST)
  • IICRC Carpet Repair and Reinstallation Technician (RRT)
  • IICRC Colour Repair Technician (CRT)
  • IICRC Applied Structural Drying Technician (ASD)
  • IICRC Odour Control Technician (OCT)
  • IICRC Floor Care Technician (FCT)
  • IICRC Journeyman Fire and Smoke Restorer
  • IICRC Journeyman Textile Cleaner
  • IICRC Journeyman Water Damage Restorer
  • IICRC Master Fire and Smoke Restorer
  • IICRC Master Water Restorer
  • IICRC Master Textile Cleaner
  • REZTOR In-house Induction and Training
  • REZTOR Manual Handling
  • Working at Heights RIIWHS204D
  • First Aid and CPR Training
  • White Card CPCCWHSS1001
  • Blue Card

Water Staining:

A prominent, tell-tale sign of water damage! Water stains are one of the significant signs of water damage in walls. Stains or slight colour discolouration’s that appear on the wall, floor or ceiling without apparent reason are most likely an undetected water leak in your roof or walls. While inspecting the surface of your walls/ceilings may be an obvious step, be sure to take a close look at the corners where the walls meet the ceiling, floors, and each other for discolouration as well.

Humidity and Dampness:

Unexplained humidity or dampness in your home can be a sign of an undetected water leak. Check for wet surfaces (such as counters and walls) where water shouldn’t be accumulating. Often, a leak nearby is the culprit.


Mould can be found anywhere moisture and oxygen are present. Unless it’s simply a case of finding a small amount on your shower curtain liner, mould in your home is a severe problem. A mould problem usually indicates one or both of two things: humidity issues or a water leak. In cases of mould, unless the source of the excess water is apparent, a professional is necessary.

Strange Noises/Dripping:

While the sound of water dripping is unmistakable, leaking water can sometimes take on deceptive sounds in a home. Listen closely when the house is at its quietest moments (night-time when the traffic outside is at a minimum and most people are sleeping). Water leaks can sometimes be identified by a scratching or rushing noise not necessarily associated in our minds with water.

Soft Spots or Paint Damage:

Paint and wood are often the first to show signs of water damage in a home. Warped floorboards or peeling paint is often a reliable sign of water damage. This damage can also be one of the common signs of water damage in walls.

Health Issues:

Sudden onset of respiratory health issues could be indicative of a water-induced mould problem. Mould is known to cause many health issues, including respiratory infections, asthma, and severe allergic reaction.

Don’t wait until you have brown spots to check for damage throughout your home. There’s no need to wait for a disaster to perform preventive maintenance around the house. Recognising the early signs of water damage in your home won’t only save you money on costly repairs but eliminate potentially serious health concerns as well.

We offer water damage assessment in Brisbane, Gold Coast, Sunshine Coast, Toowoomba, Redland Bay, and surrounds. We also conduct water damage assessment outside our local service areas where possible by video conference to other restorers and restoration professionals within our industry.