Discuss the damage, your location and current assessment availability.
A water damage assessment helps establish the affected areas, the condition of materials and the work to discuss next. Tell us what happened, when it started and whether the source is known.
Explain any access restrictions, affected contents or disruption to occupants. Reztor can discuss the assessment and proposed water damage restoration or flood clean-up work for your situation.
You do not need to know the full extent of the damage before calling. Share your suburb, the visible signs and any immediate concerns. The team can explain current availability and what information will help plan an assessment. Recovery options and costs depend on the findings and agreed scope.
Reztor explains the affected areas, assessment findings and proposed restoration work so you can discuss the next steps. Ask about the scope, access requirements, documentation and any further investigation needed before work proceeds.
Our qualifications and standards page sets out our credentials. For the broader recovery process, see water damage restoration and flood clean-up.
You can rely on Reztor Restoration for the highest levels of customer service and care. We understand that water damage is not only urgent but also deeply disruptive to your life and business.
Our team works closely with property owners and businesses every day, helping them recover from devastating events. The best step you can take right now is to have a certified Reztor technician on site. We’ll provide a detailed water damage assessment and expert advice to guide your recovery with confidence.
A water damage assessment considers visible damage alongside moisture readings and the condition of affected materials. The findings help identify areas that need further investigation and inform the proposed drying or restoration work.
Ask the technician to explain what was inspected, the readings recorded, any access limitations and whether follow-up checks are needed. Our guide to how structural drying works explains the next stage.
Inspection areas and assessment equipment
The assessment helps establish priorities, the proposed scope and the next steps for your property. Discuss urgent mitigation, contents protection, cleaning and drying requirements with the team.
Any work during the first visit depends on site conditions, safe access, available equipment and the agreed approvals. The team will explain what can proceed and what needs further investigation.
Reztor Acts Fast To Save Your Property:
Tell us your suburb, when the damage occurred, the affected rooms and whether the water source is still active. Photos of the affected areas can help explain the situation before an assessment is arranged.
Remove risks, limit damage and start the recovery.
Call Reztor now for a rapid emergency response.
Reztor Restoration provides 24/7 emergency response for water damage, mould, sewage, fire and commercial restoration work. Our team can assess the damage, start urgent mitigation works and document the affected areas for insurance purposes.
Reztor provides clear job documentation to support the insurance claim process. This may include
Our aim is to give the customer, insurer, loss adjuster and repair team a clear record of the restoration work completed.
Why choose Reztor Restoration? We use trained restoration technicians, advanced drying and inspection equipment, practical reporting processes and a standards-based approach to restoration. Reztor is built for emergency response, insurance-related work, commercial restoration and large-loss situations where fast action and clear documentation matter.
While waiting for help, stop the water source if safe, avoid electrical hazards, keep people away from contaminated areas, move valuables only if safe to do so, and take photos of the damage before moving items. Do not use household fans on sewage or contaminated water damage.
We identify the cause of damage and stop the moisture source. Specialised moisture meters detect leaks or any other common water damage causes. Once we discover the source of the issue, it can be stopped to prevent further damage to your home or business.
We move furniture and contents, blocking items to prevent swelling, rust and furniture stains on wet carpet. We can provide a content pack-out service to prevent your items from getting wet and damaged. We also store, restore, dispose of, and clean flood-damaged items.
We will identify the category and classification of water damage to ensure our professionals restore your property based on IICRCs500 industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.
After we determine the risks associated with the type of water, we begin assessing the damage. We will also be looking for any potential hazards like asbestos or lead in your building.
During the mapping process, our technicians will analyse and track the damages on a detailed level. This process goes beyond what is visible to the naked eye by providing granular information on how certain hidden damages could impact your property
Assessment documentation may include photos, moisture readings, affected material notes and recommendations for the proposed restoration work. These records can support discussions with your insurer and repair team. Your insurer determines policy coverage and claim outcomes. See our insurance claim support information.
Don’t dwell on the damage. Focus on the recovery!
Call Reztor’s 24/7 emergency hotline, and we’ll get an expert technician to your property as soon as we can safely attend.
If you notice any signs of water damage, the best thing you can do is have our water damage assessment team at your property. Our experts will assess the severity of the damage and advise what actions are required for repair. This document will later be able to be used if you make a water damage insurance claim.
No, you are not required to go ahead with any recommended works after your water damage assessment. We are happy to provide you with the documentation without using our professional water damage services.
Our water damage repair experts will look for signs of moisture in areas where water should not be present, advise of any dangers at the property, and advise on rectification steps.
Yes. When you engage the help from our water damage restoration company, our professionals will also look for the hidden signs of mould growth. This includes checking all areas for signs of moisture. Depending on the length of time wet, further investigation may occur, including lifting the carpet or checking inside the wall cavity. We will alert you immediately and create a plan to safely remove the mould growth from your property if mould is found.
Reztor water damage restoration professionals use high-quality moisture detecting equipment to determine the moisture present in your property.
They can include:
After the inspection gets finished, our skilled water damage repair technicians will also send you a detailed water damage assessment report. It contains all critical information about the extent of water damage and recommended steps of repair.
The things we include within the report include:
Should you decide to make an insurance claim, this is what they expect.
Our water inspection and assessment charge is $198 for the first hour and then $66 per hour if additional time is required onsite. Our technicians can inspect the property as soon as we can safely attend; however, the exact price may vary depending on the property size and extent of damages.
At Reztor Restoration, developing our people to a high standard is critical to our service offering.
The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is an independent certification and standard-setting organisation for the inspection, cleaning, and restoration industries.
Reztor Restoration has gained certification in the following areas:
Water Staining:
A prominent, tell-tale sign of water damage! Water stains are one of the significant signs of water damage in walls. Stains or slight colour discolouration’s that appear on the wall, floor or ceiling without apparent reason are most likely an undetected water leak in your roof or walls. While inspecting the surface of your walls/ceilings may be an obvious step, be sure to take a close look at the corners where the walls meet the ceiling, floors, and each other for discolouration as well.
Humidity and Dampness:
Unexplained humidity or dampness in your home can be a sign of an undetected water leak. Check for wet surfaces (such as counters and walls) where water shouldn’t be accumulating. Often, a leak nearby is the culprit.
Mould:
Mould can be found anywhere moisture and oxygen are present. Unless it’s simply a case of finding a small amount on your shower curtain liner, mould in your home is a severe problem. A mould problem usually indicates one or both of two things: humidity issues or a water leak. In cases of mould, unless the source of the excess water is apparent, a professional is necessary.
Strange Noises/Dripping:
While the sound of water dripping is unmistakable, leaking water can sometimes take on deceptive sounds in a home. Listen closely when the house is at its quietest moments (night-time when the traffic outside is at a minimum and most people are sleeping). Water leaks can sometimes be identified by a scratching or rushing noise not necessarily associated in our minds with water.
Soft Spots or Paint Damage:
Paint and wood are often the first to show signs of water damage in a home. Warped floorboards or peeling paint is often a reliable sign of water damage. This damage can also be one of the common signs of water damage in walls.
Health Issues:
Sudden onset of respiratory health issues could be indicative of a water-induced mould problem. Mould is known to cause many health issues, including respiratory infections, asthma, and severe allergic reaction.
Don’t wait until you have brown spots to check for damage throughout your home. There’s no need to wait for a disaster to perform preventive maintenance around the house. Recognising the early signs of water damage in your home won’t only save you money on costly repairs but eliminate potentially serious health concerns as well.
We offer water damage assessment in Brisbane, Gold Coast, Sunshine Coast, Toowoomba, Redland Bay, and surrounds. We also conduct water damage assessment outside our local service areas where possible by video conference to other restorers and restoration professionals within our industry.
