Tell us which rooms, flooring or furnishings are affected and whether the problem has returned after cleaning.
Describe where the smell is strongest and any known animal activity or affected materials.
Let us know the smoking history, affected rooms and whether carpets, curtains or other contents need attention.
Explain any known spills or spoiled food, what has been removed and where the smell remains.
Mention any leaks, damp areas, visible mould or changes after rain so these can be considered during assessment.
We start by discussing the likely source, affected materials and previous treatments. Reztor can explain the proposed odour-control work, access requirements and limitations before you decide how to proceed.
Describe the smell in your own words and note where and when you notice it. A persistent smell, or one that keeps returning after cleaning, is useful information for the assessment.
If the problem followed a leak, fire or visible mould, mention that when you enquire. Related work may involve water damage restoration, fire and smoke restoration or mould remediation. We will explain which assessment steps are appropriate.
Tell us how the odour is affecting the use of the property, including occupied areas, access hours and any upcoming tenancy or business requirements.
For managed properties, identify the person who can approve access and proposed work. We can discuss the scope, communication and documentation with your nominated contact. See our support for commercial properties and facilities.
Call 1800 739 867 to discuss an assessment and current availability.
Equipment and treatment options to discuss
Ask why this equipment is proposed for your situation, how it will be operated and any access requirements.
Discuss the filtration required for the proposed work and how the equipment fits into the overall treatment plan.
Ask about the proposed product, the materials involved and any preparation or occupancy requirements.
Discuss suitability, operating restrictions and re-entry arrangements with the technician before any proposed treatment.
Reztor Restoration provides 24/7 emergency response for water damage, mould, sewage, fire and commercial restoration work. Our team can assess the damage, start urgent mitigation works and document the affected areas for insurance purposes.
Reztor provides clear job documentation to support the insurance claim process. This may include
Our aim is to give the customer, insurer, loss adjuster and repair team a clear record of the restoration work completed.
Why choose Reztor Restoration? We use trained restoration technicians, advanced drying and inspection equipment, practical reporting processes and a standards-based approach to restoration. Reztor is built for emergency response, insurance-related work, commercial restoration and large-loss situations where fast action and clear documentation matter.
Note where the odour occurs, when it started and any changes after rain, cleaning or a period of vacancy. Tell the team about any previous treatment products and keep their labels or details available. Ask for advice before arranging further treatment.
Include your suburb, property type, where the odour is strongest, when it started and whether it is constant or intermittent. Mention any leaks, smoke, pets or spills, plus cleaning or treatments already tried.
Contact us to discuss the symptoms and arrange an appropriate assessment. Explain any patterns, affected rooms and access restrictions. The team will outline the proposed investigation and tell you if further checks are needed.
The outcome depends on the source, affected materials and proposed treatment. Ask about expected results, limitations and follow-up before work begins. A permanent result cannot be promised for every situation.
Occupancy and access arrangements depend on the method proposed. Tell us who uses the property and any business or tenancy requirements. Confirm preparation, restricted areas and any re-entry instructions with the technician before treatment starts.
Tell us about the underlying incident as well as the smell. Assessment may need to consider the affected building materials and contents. See our water damage, mould and fire and smoke restoration services, and call to confirm current availability for your location.
