Fire & Smoke Restoration

Get your life back on track with Reztor Fire & Smoke Restoration

Certified Restoration Specialists

1-hour Response Time

Available 24/7, 365 Days a Year

Fires are devastating experiences that have a huge impact on families and businesses. Fire, smoke and water damage from the firefight can profoundly damage structures, furnishings and belongings. As a victim, you immediately have to deal with the loss of possessions and the disruption to your life. It takes a huge emotional toll.

Now, you have to deal with the aftermath.

We care about the victims of fires because we work with them every day, restoring homes and businesses to ensure damage is repaired and lives get back to normal. We’ll help you recover from the trauma so you can focus on the future.

After hundreds of successful restoration projects, Reztor has the skills and experience to provide all your restoration needs. We know how time-sensitive restoration projects are, so we respond rapidly, quickly planning and applying our specialist restoration skills. You’ll be amazed how quickly we can get your home or business back to normal.

Any project, any location, any scale and any budget. Reztor will perform expert remediation and restoration, promptly taking care of cleaning, deodorisation and contents restoration.

24/7 and 365 days a year, you can rely on Reztor.

Our fire and smoke restoration
Services include:

Fire Damage Restoration


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Smoke Restoration


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Applied Structural Drying Techniques


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24/7 Service and
Rapid Response

The fire is out but the damage has just begun. Corrosive soot and chemicals used during the firefight will continue to damage affected surfaces. Within an hour of your call to Reztor, our certified technicians can be at the scene to manage the damage and lower the costs of restoration.

Step 1
Call Reztor for a free quote, 24/7

Day and night, our customer service team is on standby to offer support and ensure a technician is on the way to your location within minutes.

Step 2
Reztor arrives within the hour

Our restoration technician gets to your location fast, providing an on-the-spot assessment including costs and timelines.

Step 3
Recover and restore

Restoration begins immediately with the removal of hazards, creation of a manifest and recovery of restorable contents.

Start the recovery. Call Reztor now.

Fire and smoke damage? Reztor it!

Why Choose Reztor

Reztor combines best-in-market techniques, the latest equipment and more than a decade of restoration
experience to deliver end-to-end solutions that get customers back on track fast.

24/7 emergency service

With a 1-hour rapid response to emergencies, Reztor helps victims control hazards, manage the damage and get their lives back on track.

Competitive Pricing

Reztor Restoration’s competitive pricing structure ensures our customers can afford a comprehensive restoration solution without compromising quality.

Trained and Certified

Our team is continuously trained and certified to guarantee our customers benefit from the latest innovations and highest industry standards.

State-of-the-art equipment

By investing in the very best equipment on the market, Reztor dramatically improves the quality, speed and cost-efficiency of the restoration process.

Experienced restoration specialists

For more than a decade, Reztor has focused on one mission: to help families and businesses recover from the devastation of floods and fires. 

Local knowledge

We’re the local restoration experts for South-East Queensland and Northern New South Wales. Nobody in our region can beat us for quality, speed and price.

You can rely on Reztor
Call us now for a free quote.


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Frequently Asked Questions

Should I call Reztor Restoration first or my insurance company first?

Great question! The best thing you can do is attend to the water damage emergency as soon as possible! We want to start the extraction and drying process to limit secondary damage as soon as we can.

id you know? The property owner’s insurance policy typically includes a clause that places an obligation on you (the property owner) to take action to reduce any further damages that could be caused by flooding? So, in the event of a water damage loss (pipe break, etc.) or flood, proper and timely drying and mitigation are necessary to stop secondary water damage and to protect you from penalties from your own insurance company.
Also, insurance companies often work with their own list of “preferred” water restoration companies. The problem with this is that the “preferred” companies are more concerned with keeping the insurance provider happy (by cutting costs), rather than fully taking care of your problem. To learn more about why it’s important to hire your own water damage restoration company, read this article.
We pride ourselves on being a customer-first company! That means we care about you and your needs, first and foremost.
So, after shutting off your water, you should immediately call us! By bringing in a reputable and professional water damage restoration company that is certified by the IICRC, you can relax knowing everything is being done to prevent secondary damage. At Reztor Restoration, we’ll also take care of any documents your insurance company may need. We create and send a detailed report to your insurance company that provides them with everything they need for your claim. It also proves that you did your part. Plus, by choosing a water damage restoration company yourself, you won’t get stuck with an insurance “preferred company” that may leave you more frustrated than you were, to begin with. 

How do you know when the property is dry?

Did you know? Sometimes an item may feel dry to the touch, but the moisture content is still too high, meaning it isn’t fully dry? Think about a time when you’ve done laundry and you pulled out a pair of pants that felt dry because they were warm, but a few hours later you reach for them and they are damp. Or, think about how much water and moisture could be trapped under your carpet, in your walls or behind your trim. You probably can’t see or feel the water, but it’s there!

Items in your home may hold moisture within them, which isn’t apparent at first touch. We make sure your property is dry properly. That’s because drying is a science! We don’t have to rely on guesswork thanks to our specialized restoration tools that tell us the exact moisture content of any item. We also use advanced moisture testing and thermal imaging to monitor the drying process. We will never leave before your property is properly dried, and we’ll always show you the proof that your property is 100% restored.

What should I do if water has damaged my carpet?

Call a water damage restoration team immediately! If your carpet is not dried sufficiently, there is a high chance that your carpet will start to smell, and mould will develop in as little as 24 hours. It is always necessary to act as quickly as possible as mould can pose severe health threats. The carpet will not dry out by itself no matter how many windows you open or fans you put on it. And no, a wet vac won’t fix it – specialised equipment is required. It is best to call Reztor Restoration as soon as possible. Our work involves extracting the water and installing top-of-the-line, professional-grade carpet drying equipment to remove all moisture from the walls, carpet, underlay, and sub-floor to try to save your property before it’s too late. We specialize in wet carpet drying, so there’s a good chance we will be able to save your carpet so you don’t have to replace it.

Can my carpet be dried without lifting or removing it?

Yes! Thankfully, with today’s technology advancements, there is specialised drying equipment and techniques which allow us to dry the affected areas without removing your carpet and underlay. As a bonus, drying your carpet in place, from the top down, reduces the chance of shrinkage and further damage to the carpet. If you want to know more about our carpet drying services click here.

What is the process of restoring water-damaged carpet?

All water damage situations are unique and should be assessed to determine the best course of action. Generally speaking, the first step is to extract the freestanding water using professional-grade equipment. We then apply antimicrobial chemicals to the carpet to reduce/prevent any bacterial and mould growth. Finally, specialised equipment is installed to complete the drying process. To learn more about our carpet drying services click here.

Should I call Reztor Restoration first or my insurance company first?

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How do you know when the property is dry?

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What should I do if water has damaged my carpet?

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Can my carpet be dried without lifting or removing it?

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What is the process of restoring water-damaged carpet?

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