Emergency Water Damage Restoration & 24/7 Disaster Recovery

Your homeowners’ insurance will likely help cover the water damage caused by a plumbing leak if the leak is sudden and accidental.
However, it’s essential that homeowners keep their property in good condition and not neglect any maintenance issues. Otherwise, the claim may not be accepted due to poor maintenance.

If the water that flooded your rug/carpet were from a clean water source, you would likely be able to save your carpet. 

If the water that soaked your rug/carpet were contaminated, then our recommended course of action would be to remove and replace the carpet due to the potential health risks associated with leaving bacteria and toxins within your carpet. 

The very best thing you can do is have our water damage restoration team attend the property. We have various methods to dry out your wet carpet so that it’s like nothing has ever happened.

Generally speaking, the first step would be to suck up the water with our water extraction equipment and then install our specialised drying equipment such as carpet drying air movers, commercial-grade dehumidifiers and specialist heat drying equipment.

Water damage is a huge hazard and happens a lot more often than you might realise. It can happen to a home, old or new, at any time and can result in many different problems. Large or small leaks can cause severe structural damage and, if not correctly handled and repaired, this damage can worsen over time.

Here are just a few things to be on the lookout for signs of water damage:

1. Dark or Wet Spots on the wall or ceilings.

Keep your eye out for discolouration on the ceiling and the interior and exterior walls of your home. These watermarks are usually quite telling.

2. Cracking, Bubbling, or Flaking to to your walls or ceilings.

Water damage could be present if the drywall or paint on your ceiling or walls begins to crack, bubble, or flake.

3. Pooling Water or Puddles on your flooring

Leaks or ongoing drips can lead to pools of water. If a puddle comes back once you’ve cleaned it up, that could mean you may have a water leak.

4. Sounds of Running Water

Sometimes you won’t see water damage, but you might be able to hear it if you hear a dripping sound, a creaking floor, or even rushing or running water. However, these sounds can also indicate a perfectly functioning system. So listen for changes in sound.

5. Increase in Utility Bills

Have you noticed your water bill suddenly spiked? This could be a sign of a hidden leak.

6. Damp, Musty, or Mouldy Smell

Damp, musty, or mouldy smells can be a significant indicator of water damage. Dampness has such a distinct smell, and it’s hard to miss. This smell is often accompanied by the smell of mould and, unfortunately, water damage.

If you suspect that there has been water damage in your home, it is best to call Reztor Restoration right away!

The cost of water damage restoration in Australia can vary depending on the severity of the damage, the size of the affected area, and the type of materials impacted. At Reztor Restoration, our standard water damage call-out fee is $198, which includes the first hour of work on-site. This allows our certified technicians to assess the extent of the water damage, identify the source, and recommend the best restoration plan.

After the assessment, we provide a clear, itemised quote covering any required emergency water extraction, structural drying, carpet drying, mould remediation, and equipment hire. Prices can range from minor wet carpet drying jobs starting at a few hundred dollars to full property restoration projects that may cost several thousand.

Every job is unique, so we ensure you receive an upfront, transparent estimate before work begins — no hidden costs, just fast and professional IICRC-certified water damage restoration you can trust.

At Reztor Restoration, we follow a proven, non-invasive process to restore water-damaged carpet using in-place drying techniques that align with IICRC S500 standards. This approach helps prevent unnecessary carpet lifting and reduces the risk of shrinkage or permanent damage.

1. Initial Inspection & Moisture Testing – Our technicians assess the source and category of water damage, identify the affected zones, and use moisture meters and thermal imaging to detect hidden saturation.

2. Water Extraction – We perform high-powered water extraction to remove as much moisture as possible from the surface of the carpet and underlay.

3. In-Place Structural Drying – Using commercial-grade air movers and dehumidifiers, we create optimal airflow and humidity control to dry the carpet and underlay without lifting. This is the preferred method as it reduces disruption and preserves the integrity of the carpet.

4. Monitoring & Adjustment – We conduct daily moisture readings to monitor drying progress. If drying is ineffective or if a moisture barrier underlay is present, we may float or lift sections of carpet on Day 2 or 3 to assist drying while minimising damage.

5. Sanitisation & Odour Control – Antimicrobial treatments are applied to inhibit mould growth, kill bacteria, and eliminate odours.

6. Final Clearance & Carpet Grooming – Once dry, we confirm moisture levels are within acceptable limits and groom the carpet to restore its appearance.

Our drying-in-place strategy is faster, cleaner, and more efficient — ideal for water damage from burst pipes, rainwater entry, or appliance leaks.

Yes — Reztor Restoration provides 24/7 emergency water damage restoration across Brisbane, Gold Coast, Sunshine Coast, Sydney, and Melbourne. Whether it’s a burst pipe, storm damage, sewage overflow, or flooded carpet, our trained technicians are ready to respond day or night.

We understand that water damage needs fast action — that’s why we offer:

• Rapid 60-minute response in most metro areas

• Immediate moisture assessment and documentation for insurance claims

• On-site water extraction, structural drying, and carpet drying

• Deployment of air movers, dehumidifiers, and antimicrobial treatments

Our goal is to reduce property damage, prevent mould growth, and restore your home or business safely and quickly.

Call 1800 739 867 any time — we’re ready to help.

After water damage, mould can begin to grow within 24–48 hours if moisture isn’t properly dried and treated. Signs you may have mould include:

• Musty or damp odours, especially in carpets or walls

• Discolouration or staining on walls, ceilings, or skirting boards

• Visible black, green, or grey spots on surfaces

• Increased allergies or respiratory symptoms indoors

• Warped, soft, or crumbling building materials

Even if you can’t see mould, it may be growing behind walls, under flooring, or inside cabinetry — especially if drying wasn’t completed using professional dehumidification and air movement.

At Reztor Restoration, we use advanced moisture detection tools and thermal imaging to locate hidden mould and moisture. If needed, we’ll recommend a full mould remediation plan to ensure your home is safe, clean, and compliant with IICRC S520 standards.

The time it takes to fully dry a flooded house or room depends on several factors — including the extent of the water damage, building materials affected, and the drying equipment used. On average, structural drying takes 3 to 5 days, but it can be longer for severe water ingress or saturated subfloors.

Key factors that influence drying time include:

• Type of water (clean water vs. greywater or sewage)

• Size of the affected area and material types (carpet, plasterboard, timber, etc.)

• Ambient temperature and humidity

• Whether proper air movers, dehumidifiers, and containments are used

• How quickly the drying process was started

At Reztor Restoration, we use moisture meters and daily monitoring to track the drying process and adjust equipment as needed to ensure safe, effective drying in line with IICRC S500 standards.

Professional water damage restoration requires specialised equipment to ensure fast, effective drying and prevent mould growth. At Reztor Restoration, we use industry-leading equipment in line with IICRC S500 standards to restore your property safely and efficiently.

Our water damage equipment includes:

• High-powered water extraction machines – to quickly remove standing water from carpets, floors, and subfloors

• Commercial air movers – to circulate airflow and speed up evaporation from surfaces

• Low-grain refrigerant (LGR) dehumidifiers – to reduce humidity and dry out the air and building structure

• Moisture meters & thermal imaging cameras – to detect hidden moisture behind walls, under floors, and in ceilings

• Antimicrobial foggers & sprayers – to prevent bacteria and mould growth

• HEPA air scrubbers – to clean the air in high-risk environments or contaminated areas

Using the right equipment not only speeds up drying time but also ensures your property is returned to a pre-loss condition as safely and effectively as possible.

Choosing a certified water damage restoration company ensures your property is restored safely, correctly, and in compliance with industry standards. At Reztor Restoration, our technicians are IICRC-certified and trained in the latest drying techniques, moisture detection, and mould prevention strategies.

Here’s why certification matters:

• ✅ Faster, safer restoration using proper equipment and methods

• ✅ Accurate moisture detection to prevent hidden damage or mould

• ✅ Compliance with IICRC S500 standards recognised by insurers

• ✅ Detailed reports to support insurance claims and avoid disputes

• ✅ Lower risk of secondary damage, like mould or structural issues

We’re also proud members of the Restoration Industry Association (RIA), demonstrating our commitment to best practices, ongoing training, and ethical service.

When you choose Reztor, you’re not just getting a service — you’re getting professional restoration backed by industry-recognised certification and experience.