24/7 SEWAGE CLEAN-UP ASSISTANCE
Controlled clean-up and a clear plan for sewage-affected materials.
Keep people and pets away. Avoid contact with the water. For immediate danger, call 000.
View service areasCall for an active overflow or suspected contamination. Send photos only from a clean, safe position.
START WITH SAFETY
Tell us what happened and whether the overflow is continuing. You do not need to identify the contamination before calling.
Keep clear. Contact the responsible plumber, building manager or utility about the source, and call us to discuss the resulting damage.
Call about the clean-upRestrict access from a clean position. Avoid moving affected belongings through other rooms or using household fans and vacuums.
See what happens nextWater can reach flooring layers, wall bases and adjoining spaces. The source, pathway and material condition help define the work.
Understand the assessmentAvoid mixing or applying household chemicals. If someone becomes unwell after exposure, seek medical advice. Understand the restoration process
CLEAN, REMOVE OR REFER?
Some materials can be cleaned and dried; others may need removal. Drying alone does not resolve sewage contamination.
Absorbent layers can retain contamination. Sewage-affected carpet and underlay commonly require removal; simply extracting the water is not a restoration decision.
Absorbency, concealed contamination and damage influence what can remain. Affected lining, insulation or swollen joinery may need controlled removal.
Accessible, sound surfaces may be candidates for cleaning, appropriate disinfection and drying. Joints, voids and the material beneath still need consideration.
Tell us about important belongings before moving or discarding them. Record and agree what can be cleaned, what needs specialist advice and what cannot reasonably be retained.
Recommendations depend on contamination, construction, condition and access. We explain the reasons and approvals before agreed removal work.
Tell us what is affectedA CONTROLLED RESPONSE
The plan addresses contamination before routine drying. Each stage follows the conditions found and the work you agree to.
Check the reported source, access and immediate hazards. Inspect affected areas and identify any plumbing, electrical or specialist dependencies.
Explain the proposed controls, material decisions and clean-up scope, including how access and belongings will be managed.
Extract affected water, remove agreed non-restorable materials and clean retained surfaces with methods suited to the contamination.
Once contamination work permits, set up suitable drying for retained materials and monitor their response.
Record the completed scope and remaining requirements, including repairs or specialist assessment where needed. Cleaning completion does not by itself approve occupancy.
Tell us what is happening. We will help you understand the next practical step.
PLAN WITH THE FACTS
You should understand the proposed work, the likely disruption and who needs to approve each stage.
The affected area, contamination, material removal, access, waste handling and drying requirements shape the scope. Ask what is included and how additional findings will be handled.
Keep out of affected and restricted areas. Occupancy depends on access, hazards and the rooms involved; discuss this with the responsible parties before using the space.
Notify your insurer promptly and ask about urgent work, authorisation and disposal records. Reztor can document the restoration scope; your insurer and policy determine coverage and payment.
A RECORD OF THE DECISIONS
Records help explain the affected areas, the agreed work and any remaining decisions. Documentation depends on the incident and scope.
Observations and photographs help explain which areas and materials need attention.
A clear scope connects the material condition and contamination findings to the work recommended.
Plumbing repairs, rebuilding and any independent verification are distinguished from the agreed restoration work.
IICRC Certified Firm Reztor Australia Pty Ltd
Sewage and contaminated water
Reported source · Affected areas · Photographs · Access concerns
Retain or remove · Agreed scope · Required approvals
Clean-up notes · Drying progress · Repairs or referrals
YOUR QUESTIONS, ANSWERED
Talk it through with our team if you are unsure where to start.
Call 1800 739 867An active drain or plumbing fault needs the responsible plumber, utility or building manager. Reztor addresses the resulting contamination and water damage within the agreed restoration scope. You can call to discuss the damage while the source repair is being arranged.
Yes. Appearance alone does not establish water quality. Tell us about the source, including any toilet backflow, drain overflow or outdoor floodwater. Keep clear if contamination is suspected.
Do not use household vacuums or fans in a suspected sewage-affected area. Uncontrolled extraction, airflow or movement of items can transfer contamination. Keep access restricted and ask for professional advice.
Sewage can enter the carpet backing and underlay, so removal is often appropriate. Extraction and drying alone do not address contamination. The recommendation considers the source, exposure and floor assembly.
The affected area, material removal, access and drying requirements determine the sequence. The team can explain the proposed stages after assessment and update you if conditions or approvals change.
Keep away from the affected items and ask about recording and disposal requirements first. Avoid carrying them through clean rooms. Where insured, check what your insurer needs documented before items are removed.
Source repairs and reinstatement are separate from contamination clean-up and drying unless specifically included in an agreed scope. We explain where another trade, specialist or approval is needed.
LET’S WORK OUT THE NEXT STEP
Tell us about the overflow, the affected rooms and whether the source has stopped. Call for urgent assistance; send details only from a safe position.
