Dry-looking surfaces do not always tell the whole story after a leak or flood. Moisture may remain in wall linings, floors and other building materials after visible water has been removed.
Reztor assesses the affected areas, checks accessible materials and plans suitable water extraction and structural drying. The scope depends on the water source, material condition, access and any contamination concerns.
Reztor’s own team carries out our restoration work. We do not subcontract it. You can speak with us about the assessment, drying progress and next steps throughout the job.
Tell us where the water came from, when it happened and which rooms are affected. We will confirm availability and the expected next steps.
Walls, floor coverings and enclosed spaces can hide moisture. Our inspection helps identify where further investigation or drying access may be needed, rather than relying only on visible staining.
If you intend to make an insurance claim, contact your insurer promptly about the incident, the proposed work and any approval requirements. Keep photos and records of reasonable steps taken to limit further damage.
Drying addresses excess moisture in materials that can be retained. It does not by itself remove contamination or repair damaged building components. Our assessment identifies the restoration work proposed and any issues needing separate attention.
Where access behind a lining or beneath flooring is needed, we discuss the proposed scope and approval before proceeding. Building repairs and specialist trades are arranged separately from Reztor’s restoration work.
We explain which areas are included, where equipment will be placed and what access is needed for monitoring. Readings and observations help us review progress and decide whether the drying plan needs adjustment.
The duration and outcome depend on the materials, moisture conditions and access. We will explain any limitations and outstanding work; we do not promise a fixed drying time or that every affected material can be saved.
Water can affect adjacent materials and enclosed spaces. An early assessment helps identify the areas that need investigation and the initial restoration scope.
Timber, plasterboard, concrete and floor coverings do not behave in the same way when wet. Their condition and the water source influence whether drying or removal is appropriate.
There is no single timetable that predicts the outcome of every incident. Moisture conditions, contamination, temperature, construction and access all affect the assessment.
The equipment plan may change as readings and site conditions change. Access for progress checks is part of the work, not simply a final visit to collect equipment.
The team records the drying outcome and any limitations. Separate cleaning, material replacement or building repairs may still be required before rooms return to normal use.
Call Reztor to discuss the damage, current availability and safe access to your property.
We discuss the incident and inspect accessible affected areas. The assessment considers the water source, material condition and any issues that need specialist attention before restoration proceeds.
We record moisture observations and readings at relevant locations. This gives the team a starting point for the drying plan and later progress checks.
We establish suitable drying goals for the materials being retained and explain the scope of work. Different materials and flooring systems may need different assessment or testing methods.
We select and position drying equipment for the agreed work. We explain access, power and operating arrangements, including any disruption to occupied rooms.
We check progress, adjust the equipment or scope where needed, and record the outcome. Any remaining concerns or separately required repairs are identified at handover.
Reztor takes restoration enquiries 24/7. Tell us about the affected property and our own team will confirm availability, the expected arrival arrangements and what information is needed for an assessment.
Reztor provides clear job documentation to support the insurance claim process. This may include
Our aim is to give the customer, insurer, loss adjuster and repair team a clear record of the restoration work completed.
Our own restoration team manages the assessment, drying work and progress reporting. We do not subcontract our restoration work. You receive a clear explanation of the proposed scope, practical updates and records of the work completed.
While waiting for help, stop the water source if safe, avoid electrical hazards, keep people away from contaminated areas, move valuables only if safe to do so, and take photos of the damage before moving items. Do not use household fans on sewage or contaminated water damage.
It is the controlled drying of affected building materials after water damage. The work starts with an assessment and may include extraction, drying equipment and moisture monitoring, depending on the property and incident.
Reztor’s own team carries out our restoration work; we do not subcontract it. Separately required building repairs and specialist trades are outside that restoration scope and are discussed with you.
We compare relevant readings and observations with the drying goals for the materials being retained. A surface feeling dry is not the only check. We explain the outcome and any limitations in the job records.
Air movers and dehumidifiers can produce noise and warm air. We discuss equipment placement, access and the effect on occupied areas. Contact the team before switching equipment off or moving it.
There is no fixed duration for every property. Materials, moisture conditions, the extent of damage and access all matter. We provide updates as monitoring shows how the work is progressing.
That depends on the affected areas, access restrictions and the nature of the incident. Discuss occupancy with the team before work starts; any contamination or building-safety concerns may need separate specialist advice.
Sometimes access is needed to assess or dry enclosed areas, and some materials cannot be retained. We discuss proposed access or removal work and the required approval before proceeding.
Structural drying is restoration work to address excess moisture. It does not include rebuilding or repairing damaged building components. We identify where separately arranged repairs or specialist trades may be needed.
Contact your insurer promptly to ask about your cover, claim steps and approval for proposed work. Reztor can provide records of the restoration work, but your insurer decides cover and claim payments.
Call 1800 739 867 with the property location, the source of the water if known and the areas affected. We take enquiries 24/7 and confirm availability and arrival arrangements for your job.
