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Reztor Restoration - Ascot's Leading Water Damage Experts

There are things that you cannot avoid regardless of how hard you try. One of these is water damage.

Even with the best prevention, floods can happen. No matter if they’re the result of a leaking pipe, flooding in your basement or natural disasters. Luckily for you, Reztor Restoration is here to help!

If you have a water damage emergency in Ascot

    Get Help Fast:






    24/7 Emergency Service in Ascot

    We offer 24 hours, 7 days a week, 1-hour rapid emergency response for all water damaged proprerties/flood emergencies. A fast response is vital to minimise damage.

    Flooding in Houses Happens More Often Than You Might Think!

    When most people think of house floods, straightway, they think about a flood event caused by natural disaster – Lots and lots of rain, water levels rising, drains not being able to cope, and water rushing into their home. 

    Although this does happen, the main causes of flooding in homes are:

    • A burst pipe.
    • A leaking dishwasher
    • A failed washing machine
    • A bathtub overflow
    • Rainwater entering the home.

    The Top Restoration Company In Ascot

    Our team of trained professionals repairs your home in no time. Our hardworking team uses the latest technology in water damage repair.

    Do not neglect your home when there are signs of trouble. Reztor Restoration can fix your damage immediately. We do not keep you waiting long before we can start on your job.

    We at Reztor Restoration understand that carpet water damage can be an unpleasant event. We are here to help you deal with the damaged areas of your carpets. We have years of experience dealing with water damages near and around Ascot's.

    Dealing with water damage Ascot can be a nightmare to any homeowner. Whether it’s bursting pipes, failed dishwashers, or water everywhere. Whatever type of damage occurs, it causes headaches that no one wants to relive. 

    Whenever your business or home is at risk of water damage, you need a team to handle the problem from start to finish. At Reztor Restoration, we offer 24/7 water extraction and structural drying service. As a result, we guarantee 100% homeowner satisfaction. 

    You can’t underestimate what water damage could do. Water leaks can spread in minutes to all your belongings and quickly overflow. As a result, flash flooding can inflict great harm to all of your home’s contents. You should therefore seek the assistance of a water damage restoration company that can help.

    Let us look at how water damages your property when you just left it unresolved for quite some time.

    The effect of water damage will start to cause some problems. When your drywall starts to deform and crack, your furniture will begin to break as well. During the same period, its metal exteriors will begin to worsen. 

    At this time, the effect will somehow worsen. Moulds and mildew will start to grow and spread in your home. There is also a possibility that the windows, doors, and even the wood flooring will warp and swell. In addition, those metals may also start to get rusty and crumble.

    Unfortunately, there’s a big chance that it will lead to severe biohazard contamination. You can probably handle the water damage on your own if it comes from a clean water source. However, if it’s from a black or grey water source, you should contact an expert ASAP! 

    The effects of water damage are at their worst. The spread of mildew and the growth of mould is evident. Moreover, structural damage, such as biohazard contamination, may become more dangerous.

    Not just that, the delay in water damage repair time may also result in a more expensive repair of water damage. So, immediate help from skilled service providers is badly needed. 

    Getting The Right Damage Restoration Team

    There is often a need for particular experts as soon as possible in water damage situations. Our team at Reztor Restoration can handle the damage faster. In addition, we find the right solution quickly that can help reduce your expenses.

    Our Water Damage Removal Services

    We are your most trusted and reliable contractors when it comes to:

    Reztor Restoration also has the latest technology and drying equipment to protect your home from water damage. With our aid, you can rest assured that we will restore your home to its original condition within no time.

    Servicing Ascot And Surrounding Areas For Damage Restoration

    Our range of services extends to all those who require water damage restoration in Ascot and its surrounding areas like: 

    In addition, we provide our expertise in all parts of Brisbane. So whether you live in Ascot or anywhere else, we can help! With our vast experience, we are the right choice for water damage restoration. 

    In addition, we provide our expertise in all parts of Brisbane. So whether you live in Ascot or anywhere else, we can help! With our vast experience, we are the right choice for water damage restoration. 

    We Offer the following Services

    Water Damage Brisbane

    Wet Carpet Brisbane

    Flood Clean Up Brisbane

    Recover From A Disaster - Faster! As South East Queensland’s Most Reliable Restoration Company

    We’ve Seen And Serviced It All.

    The fact that you are searching for a disaster restorer means you already have a lot on your plate. We deal with disasters daily, and we want you to rest assured knowing that you have hired the best people to do so, promptly and professionally.

    For you, a water damage, fire damage or mould problem is a stressful disaster. To us, it’s all in a day’s work, and we’re happy to help!

    Our team has successfully restored thousands of water damaged, fire damaged and mould affected properties for the commercial, insurance and residential market. From a burst pipe in a single-family home to flooding in a building with 56 affected apartments, we’ve helped customers handle all sorts of situations.

    You deserve a restoration team that has helped thousands of people just like you get back to their daily life with as little stress and interruption as possible.

    24/7 Emergency Service

    24/7 Emergency Service

    We offer 24 hours, 7 days a week, 1-hour rapid emergency response for all water damaged proprerties/flood emergencies. A fast response is vital to minimise damage.

    Competitive Pricing

    Competitive Pricing

    Reztor Restoration is highly respected in both the private and insurance sectors, and you can be sure all our work is a quality standard and a very competitive pricing structure.

    Trained & Certified

    Trained & Certified

    Reztor Restoration strives to be at the top of the game. All our staff and management team are continuously trained and certified by various industry bodies.

    State of Art Equipment

    State of Art Equipment

    We invest in the very best equipment on the market. Our commitment to staying up to date ensures the best experience possible.

    What People Say

    Other Services

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    Frequently Asked Questions

    1
    Should I call Reztor Restoration first or my insurance company first?

    Great question! The best thing you can do is promptly attend to the water damage emergency! We want to start the extraction and drying process to limit secondary damage as soon as possible.

     

    Did you know? The property owner’s insurance policy typically includes a clause that places an obligation on you (the property owner) to take action to reduce any further damages that could be caused by flooding? 

     

    So, in the event of a water damage loss (pipe break, etc.) or flood, proper and timely drying and mitigation are necessary to stop secondary water damage and protect you from penalties from your own insurance company.

     

    Also, insurance companies often work with their list of “preferred” water restoration companies. The problem is that the “preferred” companies are more concerned with keeping the insurance provider happy (by cutting costs) rather than fully taking care of your problem.

     

    We pride ourselves on being a customer-first company! That means we care about you and your needs, first and foremost.

     

    So, after shutting off your water, you should immediately call us! By bringing in a reputable and professional water damage restoration company that is certified by the IICRC, you can relax knowing everything is being done to prevent secondary damage. 

     

    At Reztor Restoration, we’ll also take care of any documents your insurance company may need. We create and send a detailed report to your insurance company that provides everything they need for your claim. It also proves that you did your part. 

     

    Plus, by picking your own water damage restoration company, you won’t be forced to work with an insurance “preferred company” that may leave you even more frustrated than before.

    2
    How do you know when the property in Ascot's is dry?

    Did you know? Sometimes an item may feel dry to the touch, but the moisture content is still too high, meaning it isn’t dry entirely? 

     

    For example, think about a time when you’ve done laundry, and you pulled out a pair of pants that felt dry because they were warm, but a few hours later, you reach for them, and they are damp. Imagine how much water and moisture could be trapped under your carpet, in your walls, or behind your trim. You probably can’t see or feel the water, but it’s there!

     

    Items in your home may hold moisture within them, which isn’t apparent at the first touch. Yet, we make sure your property is dry properly. That’s because drying is a science! We don’t have to rely on guesswork, thanks to our specialised restoration tools that tell us the exact moisture content of any item. 

     

    In addition, we monitor the drying process with advanced moisture testing and thermal imaging. As a result, we will never leave before your property is dried thoroughly, and we’ll always show you the proof that your property is 100% restored.

    3
    What should I do if water has damaged my carpet?

    Call the Reztor team immediately! If your carpet is not dried sufficiently, there is a high chance that your carpet will start to smell, and mould will develop in as little as 24 hours. 

     

    It is always necessary to act as quickly as possible as mould can pose severe health threats. The carpet will not dry out by itself no matter how many windows you open or fans you put on it. And no, a wet vac won’t fix it – specialised equipment is required. So it is best to call Reztor Restoration as soon as possible. 

     

    Our work involves extracting the water and installing top-of-the-line, professional-grade carpet drying equipment to remove all moisture from the walls, carpet, underlay, and sub-floor to try to save your Ascot’s property before it’s too late. We specialise in wet carpet drying, so there’s a good chance we will be able to save your carpet, so you don’t have to replace it.

    4
    Can my carpet be dried without lifting or removing it?

    Yes! Thankfully, with today’s technology advancements, specialised drying equipment and techniques allow us to dry the affected areas without removing your carpet and underlay.

     

    A side benefit of drying your carpet from top to bottom is that it reduces the risk of shrinkage and further damage. If your carpet is wet and you pile on the wetness underneath it, your carpet will never dry properly. In addition, if the moisture is trapped between the layers of underlay, the drying process will be slower, thus causing a longer recovery time.

    5
    What is the process of restoring water-damaged carpet?

    All water damage situations in Ascot’s are unique and should be assessed to determine the best course of action. Generally speaking, the first step is to extract the freestanding water using professional-grade equipment. 

     

    We then apply antimicrobial chemicals to the carpet to reduce/prevent any bacterial and mould growth. Finally, specialised equipment is installed to complete the drying process. The equipment will be left running overnight to ensure that the carpet is dried thoroughly.

     

    6
    An accident happened. Water is everywhere. What should we do first?

    The first step you should take is to prevent or reduce further flooding. You can do this by identifying the source of water, and if possible, shutting the main valve off while waiting for Reztor. We can be onsite in Ascot’s for emergency water removal within an hour or two.

    7
    What kind of damage could flood do to my Ascot's property?

    It’s important not to wait around to find out what kind of damage your property in Ascot’s could suffer from due to flooding. Loss of revenue and decrease in property value, structural damage, microbial growth are just a few effects of delaying protective measures by even a few hours.

    8
    Is water extraction even necessary when dealing with flooding or water damage incidents?

    Water extraction is necessary, and it is a task of primary importance when dealing with flooding or water damage incidents. Most people, however, are unaware of the risks associated with water extraction.

     

    The dangers involved are creating a path to drain water and exposing the extraction area to bacteria and mould. Most importantly, water extraction is necessary only if it improves the quality of your property’s restoration, not just to get rid of wetness. 

     

    In these cases, don’t risk getting yourself exposed to these dangers. Instead, call our team to deal with it immediately to minimise risk from these dangers.

    9
    When is your office open for calls?

    We offer our superior services around the clock, 24/7. Call us any time of the week, and we will get one of our technicians on the case fast. 

     

    We have 24/7 phone support so that you can reach us whenever it’s most convenient for you, which is what we aim to achieve.

    10
    Is it an excellent option to let my property in Ascot's dry out on its own to save money?

    Letting your Ascot’s property dry out on its own is NOT a good option. Mould could grow on your items, and building materials can swell and rot when you do an improper drying job.

    Avoid these issues by hiring experts who know what they’re doing, like Reztor.

     

    Before we start drying, we first conduct a thorough and detailed assessment. We also prepare the necessary paperwork before and while we work.

     

    You’ll save money when you get specialists who have the right tools and knowledge for the job. That is because further damage to your properties that could lead you to throw them away is prevented, and the integrity of what remains is preserved.

    11
    Is water extraction even necessary when dealing with flooding or water damage incidents?

    There are dangers to water extraction that the general public is not aware of. Upon entering your home, water may already be contaminated by life-threatening bacteria, mould, or even deadly toxins from metal corrosion. In these cases, don’t run the risk of getting yourself exposed to these dangers. Call professionals to deal with it instead.

    12
    Is there someone in charge of keeping track of what Reztor employees are up to while on the job?

    Absolutely! We send dedicated in-house technicians who receive the proper training to do the job you hire them for. A project manager supervises these technicians who keep tabs on what work is being done and when. They work as a team and are adaptable, friendly, and highly knowledgeable on all things restoration and repair.

    13
    How will my details and information be managed?

    The project manager we assign for each specific case handles client information.
    This ensures that your information is taken care of and organized for easy access for your convenience. Further, our company insists on being transparent with you during the whole restoration process, from start to finish.

    14
    How fast could one of your personnel arrive after I call?

    We have a 1-hour rapid response guaranteed when you call us to work on water damage emergencies.

    15
    What should be considered before a technician arrives to dry my carpet?

    Before a professional can come in to take charge of your water damage situation, make sure to consider the weather could help or antagonize the drying efforts that will take place. Do check if rain could find itself indoors. Shut off the water at the source or minimize the amount of water that could get to your carpet. 

    If you have them available, and if your carpet cannot be taken out from where it is, place fans and dehumidifiers in the area where the carpet lies. This is done to promote air circulation and air evaporation, helping your wet carpet dry quicker.

    Also, consider whether your carpet has padding underneath and check if the padding itself is saturated with moisture. When this padding gets wet, mould spores may also attach to it and make it their home. Mould can multiply exponentially overnight when not dealt with as soon as possible. Remove the said padding and let it dry if possible.

    Do not use a regular home vacuum cleaner to suck up the water. It is likely that the vacuum you have is not the kind that is used for water suction.

    Do these preliminary steps so you can minimize the damage done to your carpet when faced with water damage emergencies.

    16
    How long does the flood clean-up take?

    Keeping in mind that each job differs from one to the other, 3-4 days is the average turnaround time for our flood clean-up service.

    17
    How long does the carpet drying service take?

    Letting your property dry out on its own is NOT a good option. Mould could grow on your items, and building materials can swell and rot when you do an improper drying job.
    Avoid these issues by hiring experts who know what they’re doing, like Reztor. Before we start drying, we first conduct a thorough and detailed assessment. We also prepare the necessary paperwork before and while we work.

    You’ll save money when you get specialists who have the right tools and knowledge for the job. This is because further damage to your properties that could lead you to throw them away is prevented, and the integrity of what remains is preserved.

    18
    What are the types of water?

    There are three types of water, and they are clean water, greywater, and black water.

    A primary task of technicians at work is to identify the type of water present in the affected areas. By knowing the kind of water at play, that can properly assess and anticipate the type of damage it could potentially cause and the necessary equipment that should be used.

    19
    Do different kinds of water cause the same kind of damage?

    Yes. Different kinds of water cause different kinds of damage. Water that is free of sewage and harmful toxins causes clean water damage. This is the type of damage that is the least severe to deal with. Water that is spewed from appliances and fixtures such as washing machines, toilets, and pumps causes grey water damage. Direct contact with greywater poses some harm to humans. It may be necessary to remove any affected items by greywater to be disinfected before reuse.

    Water that involves sewage, floodwater, ocean water, including water from other natural sources, which could cause extreme kinds of damage, both structural and microbial causes black water damage. You must act fast when dealing with black water. Disinfection of the affected areas and items will be necessary when dealing with black water damage.

    20
    What is the first step the Reztor team makes upon arriving after I call?

    The team will first conduct an initial inspection once they arrive. Upon gathering the necessary information, our team can then set a plan of action. They will also make estimates and give you a quotation for works that they deem necessary. Once approved, measures to prevent secondary damage such as mould and bacteria will be taken immediately.

    21
    Are there lesser-known causes of water damage in Brisbane?

    Aside from floods, your property in Brisbane is at risk to suffer water damage from other causes. These causes include, but are not limited to, burst pipe, pipe leakage, appliance mishap, faulty fire sprinkler system, to name a few.

    22
    Why should I hire Reztor instead of conducting water extraction myself? The task seems doable.

    Specialized equipment is necessary to work with different kinds of water. It is not well known, but the fact is that water is prone to contamination of life-threatening bacteria, mould, or toxins from metal corrosion.

    23
    What kind of damage could flood do to my property?

    Visible and internal structural damage and microbial growth are some kinds of damage that await property that isn’t taken care of at once. Delaying protective measures by even a few hours could aggravate damage to your property in the long term. Time is of the essence when you’re up against flooding. Several health risks may also arise because of this for you, your family, or your business. Do you dare take that risk?

    24
    I'm not convinced that floodwater could be as bad as advertised. What could it do to my property?

    You stand to suffer potential losses that you might not be able to afford and a decrease in the value of the property when you delay protective measures by even a few hours once your property is hit and submerged in flood. This can cause irreversible structural damage to your property. Health risks, like mould and mildew growth, could also arise from this mishap. 

    Don’t take that risk! Have specialists that could take the necessary steps to clean up the mess left by floods.

    25
    I'm afraid that I’ll pay hidden charges when I hire Reztor. Is there a way to prevent this from happening?

    A project manager is on the job for every job to keep tabs. It’s our way to make sure you get to know what work is done and what you get charged for. You won’t pay any hidden charges when Reztor is on the case.

    26
    Is it more practical to hire an expert to dry my carpets or clean my place of flood?

    Unless you’re a certified water damage restorer and have the necessary tools and specialized equipment needed for the job, you’re better off hiring Reztor. Our technicians have the necessary training and experience to deal with whatever water damage issue you may have, and they could do a more efficient job at drying your carpets. You could avoid causing unnecessary harm to your belongings when you hire Reztor for the job.

    27
    What's the most common cause of flooding in Brisbane?

    The answer might surprise you. Flooding due to a burst pipe or during pipe fittings is the most common cause of flooding in Brisbane. Meanwhile, flooding due to rain is less common by comparison.

    28
    How soon will a Reztor employee arrive when I call for help?

    Our company guarantees a 1-hour rapid response from the time you call in cases of water damage emergencies. Expect prompt, rapid service during emergencies when you call Reztor.

    Get A Free Quote On Our Services, Contact Reztor Restoration!

    Water damage can be a big problem. However, we understand that you shouldn’t pay for something that you don’t need. To that end, our professionals will answer any questions or concerns you may have about our restoration services. 

    We aim to bring you a positive experience. So contact us anyway you prefer. We know that providing you with a free quote is the first step. Hence, our staff is ready to assist you with your inquiries.