Floodwater in your home or business? Call 1800 739 867, help is available 24/7. Reztor’s own team handles flood damage restoration across Brisbane and South East Queensland, from water extraction and moisture mapping through to structural drying and sanitising. The initial assessment is $198.
When creeks rise, drains back up or storm runoff flows in under the doors, floodwater soaks into flooring, wall linings, cabinetry and contents. It also brings mud, debris and contaminants with it. Flood damage restoration is the work of making the property safe, removing the water and affected materials, cleaning and sanitising, and drying the structure so repairs can go ahead. This page explains what to do right now, what our team does on site, and how we support your insurance claim.
For a fuller checklist, read what to do when your house floods.
We can’t give a fixed drying time before checking the property. How high the water rose, how long it sat, the building materials and the weather all play a part.
Carpet and underlay soaked by floodwater are usually removed for health reasons rather than dried. Timber floors, kitchen cabinets and built-in wardrobes need careful checking, because water wicks up into them and can stay hidden. Read more about flooded carpets in Brisbane and wet carpet drying after clean-water leaks.
For contents, we help you separate items that may be cleaned from those that are unsafe to keep, and we record what is discarded so your insurer has a clear list.
Flood cover is often a separate part of a home insurance policy, so check your policy or ask your insurer early. Before throwing anything out, ask whether your insurer wants photos, samples or an assessor visit. We provide photos, moisture readings and clear notes about the extraction, removal and drying work, and we can talk with your insurer or assessor. Reztor is a Direct Panel Member for Suncorp. Your insurer decides cover and payment.
Flood damage restoration covers the whole job, from extraction and removal through to sanitising, structural drying and monitoring. If your main concern is the clean-up itself, such as mud, debris and contaminated surfaces after floodwater, see our flood clean-up page. If the water came from inside the home, such as a burst pipe, a leak or storm water through the roof, see water damage clean-up in Brisbane or our page on burst pipe water damage.
Our own team provides flood damage restoration across Brisbane and nearby regions, including Logan, Ipswich, Moreton Bay and the Gold Coast. Call with your suburb and we’ll confirm attendance timing for your location.
Water still coming in? See our 24/7 emergency water damage page, or browse all our water damage services.
Yes. Water that has come in from outside, from rising creeks, overland flow or storm runoff, can carry sewage, soil, chemicals and bacteria. We treat it as contaminated, which affects what can be kept, how surfaces are cleaned and how the area is sanitised before drying.
Only if it is safe. Keep clear of electrical hazards and floodwater, wear gloves and closed shoes, and take photos before you move or throw anything out. Don’t run household fans in rooms affected by floodwater, because they can spread contaminants.
Not always. Some materials can be cleaned and dried, while others, such as soaked insulation, saturated plasterboard or carpet underlay affected by floodwater, usually need to come out. We check moisture readings and the water level line, then explain what we recommend and why before anything is removed.
There is no fixed time. It depends on how high the water rose, how long it sat, the building materials, the weather and how much needs to be removed. We monitor moisture readings during drying and keep you updated on progress.
It depends on your policy. Flood cover is often separate from storm or accidental damage cover, so check your policy or ask your insurer. Your insurer decides cover. We provide photos, moisture readings and notes about the work to support your claim, and we are a Direct Panel Member for Suncorp.
Call 1800 739 867. Tell us your suburb, how the water came in and which rooms are affected. Help is available 24/7, and the initial assessment is $198.
Flood damage in Brisbane? Call 1800 739 867. Help is available 24/7. Tell us your suburb and what happened, and we’ll talk you through the next steps.
