Water Damage Toowong - The Right Team For Your Needs
We can handle water damage from burst pipes, flooded basements and other serious issues that may have occurred at your home or business. We also provide emergency services such as drying out furniture and carpets. Our team is highly trained and will ensure that you get back to normal as quickly as possible.
Our restoration team are fully insured and certified, so you know they’re qualified. We’ll be there on time with all the equipment and supplies needed to get the job done. You’ll never feel rushed during our service because we take the time to explain what needs to be done and why.
We aim to help you through this challenging process while keeping costs down. We’re happy to answer any questions you might have about our services, and we always offer free estimates. So contact us at 1800 739 867 today!
If you have a water damage emergency in Toowong
24/7 Emergency Service in Toowong
Flooding in Houses Happens More Often Than You Might Think!
When most people think of house floods, straightway, they think about a flood event caused by natural disaster – Lots and lots of rain, water levels rising, drains not being able to cope, and water rushing into their home.
Although this does happen, the main causes of flooding in homes are:
- A burst pipe.
- A leaking dishwasher
- A failed washing machine
- A bathtub overflow
- Rainwater entering the home.
About Reztor Restoration
Reztor Restoration upholds a reputation of excellence. We perform flood clean-up, wet carpet drying, and everything in between. Our top-of-the-line equipment is handled by our ever-ready technicians who are eager to put their expertise to good use in solving your water damage-related problems.
We at Reztor Restoration understand that carpet water damage can be an unpleasant event. We are here to help you deal with the damaged areas of your carpets. We have years of experience dealing with water damages near and around Toowong.
Water damage resilience is an essential part of being prepared for emergencies. If you’re unsure if you need a restoration company or if you can do it yourself, here are some things to consider:
- Professionalism: A good restoration company has a reputation for professionalism. That means they have experience working with homeowners like you, who have been doing so for many years. Therefore, it’s essential to find someone to deal with various situations and advise how best to proceed.
- Experience: If you want to hire a reputable restoration company, choose one that has experience dealing with similar problems. This way, you won’t have to worry about hiring inexperienced people who don’t know what they’re doing. It’s important to note that even experienced companies can sometimes encounter unexpected challenges, which is why it’s advisable to hire a company that offers 24/7 emergency services.
- Insurance: An insurance policy is another essential factor to consider before deciding on a restoration company. Ensure they carry enough coverage to cover both property loss and personal injury. A team with insufficient insurance could leave you exposed to financial losses. A company with adequate insurance should be able to protect your interests.
- Reputation: Ask around to see if anyone else has had a positive experience with them. Also, check online reviews and testimonials. A good reputation should matter to you, especially if you’re spending money on a company.
- Availability: After all, you wouldn’t want to lose precious time waiting for a company to show up. Make sure the company you choose has a 24/7 emergency phone number. In addition, make sure they respond quickly to calls from clients.
- Competitive Price: Finally, ask for a quote and compare prices. While there may be times when you can save money by doing it yourself, most cases require professional expertise.
When you’ve decided on a reliable water removal company in Towong, look no further than Reztor Restoration Group. Our team will provide fast, efficient service that meets your needs. Call us now at 1800 739 867.
Reztor Restoration provides high-quality service at affordable rates. We offer free estimates, and we guarantee our work. Our customer service personnel are available 24 hours a day, seven days a week. Give us a call today to learn more about our services.
We guarantee quality: We do the job right the first time. Also, we will ensure to take care of everything needed to restore your home to its original condition. Our technicians are trained professionals. They come highly recommended, and their credentials speak for themselves.
Availability: You can contact us anytime. Our customer service staff is always ready to help you. We understand that emergencies happen. That’s why we provide 24-hour emergency service. We also offer emergency flood damage cleanup. So, if you need immediate assistance, give us a call.
Affordable pricing: We offer competitive pricing without compromising on quality. Our rates are very reasonable. No restoration task is too big or too small for us. We also offer financing options so you can pay over time.
Customer Care: We value our customers. We treat each client like family. We go beyond to ensure that every project is completed on time and within budget. We also offer discounts for multiple jobs. Our reputation speaks for itself. When you need assistance, our team will be happy to assist you. So you’ll never feel alone or left out.
Promptness: We understand how necessary it is to get back into your home as soon as possible. That’s why we strive to complete projects as quickly as possible. We don’t waste time. Instead, we focus on getting the job done efficiently. That means that we finish the project before you even realise what happened.
Our Amazing List Of Services We Provide
Reztor Restoration is the company of choice for professional water and flood damage restoration services. So call our restoration specialists to fix any water issues that you are experiencing.
Our Services Include:
We have lots of other services available. Drop by on our service page to know more about our options. Or feel free to contact us.
Helping You Get Back On Track With Our Services
Our mission is to help you get back on track after an unfortunate event. Whether you have suffered damages due to storms, fire, or other natural disasters, we can help. Our team of experts will assess the situation and develop a plan to get your property back to a pre-damage state. So if you’re looking for restoration services in Towong, call us today at 1800 739 867.
We also provide services in and around Toowong, including the following:
- Mount Coot-tha
- Bardon
- Auchenflower
- West End
- Taringa
- St Lucia
Our response time is quick to get you back to your routine as soon as possible. That is why we provide 24-hour services. However, keep in mind that our response time depends on the day and your location. We usually try our best to be there within an hour.
Our response time is quick to get you back to your routine as soon as possible. That is why we provide 24-hour services. However, keep in mind that our response time depends on the day and your location. We usually try our best to be there within an hour.
We Offer the following Services
Water Damage Brisbane
Wet Carpet Brisbane
Flood Clean Up Brisbane
Recover From A Disaster - Faster! As South East Queensland’s Most Reliable Restoration Company
We’ve Seen And Serviced It All.
The fact that you are searching for a disaster restorer means you already have a lot on your plate. We deal with disasters daily, and we want you to rest assured knowing that you have hired the best people to do so, promptly and professionally.
For you, a water damage, fire damage or mould problem is a stressful disaster. To us, it’s all in a day’s work, and we’re happy to help!
Our team has successfully restored thousands of water damaged, fire damaged and mould affected properties for the commercial, insurance and residential market. From a burst pipe in a single-family home to flooding in a building with 56 affected apartments, we’ve helped customers handle all sorts of situations.
24/7 Emergency Service
24/7 Emergency Service
Competitive Pricing
Competitive Pricing
Trained & Certified
Trained & Certified
State of Art Equipment
State of Art Equipment
Frequently Asked Questions
1 Should I call Reztor Restoration first or my insurance company first?
Great question! The best thing you can do is promptly attend to the water damage emergency! We want to start the extraction and drying process to limit secondary damage as soon as possible.
Did you know? The property owner’s insurance policy typically includes a clause that places an obligation on you (the property owner) to take action to reduce any further damages that could be caused by flooding?
So, in the event of a water damage loss (pipe break, etc.) or flood, proper and timely drying and mitigation are necessary to stop secondary water damage and protect you from penalties from your own insurance company.
Also, insurance companies often work with their list of “preferred” water restoration companies. The problem is that the “preferred” companies are more concerned with keeping the insurance provider happy (by cutting costs) rather than fully taking care of your problem.
We pride ourselves on being a customer-first company! That means we care about you and your needs, first and foremost.
So, after shutting off your water, you should immediately call us! By bringing in a reputable and professional water damage restoration company that is certified by the IICRC, you can relax knowing everything is being done to prevent secondary damage.
At Reztor Restoration, we’ll also take care of any documents your insurance company may need. We create and send a detailed report to your insurance company that provides everything they need for your claim. It also proves that you did your part.
Plus, by picking your own water damage restoration company, you won’t be forced to work with an insurance “preferred company” that may leave you even more frustrated than before.
2 How do you know when the property in Toowong is dry?
Did you know? Sometimes an item may feel dry to the touch, but the moisture content is still too high, meaning it isn’t dry entirely?
For example, think about a time when you’ve done laundry, and you pulled out a pair of pants that felt dry because they were warm, but a few hours later, you reach for them, and they are damp. Imagine how much water and moisture could be trapped under your carpet, in your walls, or behind your trim. You probably can’t see or feel the water, but it’s there!
Items in your home may hold moisture within them, which isn’t apparent at the first touch. Yet, we make sure your property is dry properly. That’s because drying is a science! We don’t have to rely on guesswork, thanks to our specialised restoration tools that tell us the exact moisture content of any item.
In addition, we monitor the drying process with advanced moisture testing and thermal imaging. As a result, we will never leave before your property is dried thoroughly, and we’ll always show you the proof that your property is 100% restored.
3 What should I do if water has damaged my carpet?
Call the Reztor team immediately! If your carpet is not dried sufficiently, there is a high chance that your carpet will start to smell, and mould will develop in as little as 24 hours.
It is always necessary to act as quickly as possible as mould can pose severe health threats. The carpet will not dry out by itself no matter how many windows you open or fans you put on it. And no, a wet vac won’t fix it – specialised equipment is required. So it is best to call Reztor Restoration as soon as possible.
Our work involves extracting the water and installing top-of-the-line, professional-grade carpet drying equipment to remove all moisture from the walls, carpet, underlay, and sub-floor to try to save your Toowong property before it’s too late. We specialise in wet carpet drying, so there’s a good chance we will be able to save your carpet, so you don’t have to replace it.
4 Can my carpet be dried without lifting or removing it?
Yes! Thankfully, with today’s technology advancements, specialised drying equipment and techniques allow us to dry the affected areas without removing your carpet and underlay.
A side benefit of drying your carpet from top to bottom is that it reduces the risk of shrinkage and further damage. If your carpet is wet and you pile on the wetness underneath it, your carpet will never dry properly. In addition, if the moisture is trapped between the layers of underlay, the drying process will be slower, thus causing a longer recovery time.
5 What is the process of restoring water-damaged carpet?
All water damage situations in Toowong are unique and should be assessed to determine the best course of action. Generally speaking, the first step is to extract the freestanding water using professional-grade equipment.
We then apply antimicrobial chemicals to the carpet to reduce/prevent any bacterial and mould growth. Finally, specialised equipment is installed to complete the drying process. The equipment will be left running overnight to ensure that the carpet is dried thoroughly.
6 An accident happened. Water is everywhere. What should we do first?
The first step you should take is to prevent or reduce further flooding. You can do this by identifying the source of water, and if possible, shutting the main valve off while waiting for Reztor. We can be onsite in Toowong for emergency water removal within an hour or two.
7 How much damage might floods cause to my Toowong house?
It’s important not to wait around to find out what kind of damage your property in Toowong could suffer from due to flooding. Loss of revenue and decrease in property value, structural damage, microbial growth are just a few effects of delaying protective measures by even a few hours.
8 Is water extraction even necessary when dealing with flooding or water damage incidents?
Water extraction is necessary, and it is a task of primary importance when dealing with flooding or water damage incidents. Most people, however, are unaware of the risks associated with water extraction.
The dangers involved are creating a path to drain water and exposing the extraction area to bacteria and mould. Most importantly, water extraction is necessary only if it improves the quality of your property’s restoration, not just to get rid of wetness.
In these cases, don’t risk getting yourself exposed to these dangers. Instead, call our team to deal with it immediately to minimise risk from these dangers.
9 When is your office open for calls?
We offer our superior services around the clock, 24/7. Call us any time of the week, and we will get one of our technicians on the case fast.
We have 24/7 phone support so that you can reach us whenever it’s most convenient for you, which is what we aim to achieve.
10 Is it an excellent option to let my property in Toowong dry out on its own to save money?
Letting your Toowong property dry out on its own is NOT a good option. Mould could grow on your items, and building materials can swell and rot when you do an improper drying job.
Avoid these issues by hiring experts who know what they’re doing, like Reztor.
Before we start drying, we first conduct a thorough and detailed assessment. We also prepare the necessary paperwork before and while we work.
You’ll save money when you get specialists who have the right tools and knowledge for the job. That is because further damage to your properties that could lead you to throw them away is prevented, and the integrity of what remains is preserved.
11 Is water extraction even necessary when dealing with flooding or water damage incidents?
There are dangers to water extraction that the general public is not aware of. Upon entering your home, water may already be contaminated by life-threatening bacteria, mould, or even deadly toxins from metal corrosion. In these cases, don’t run the risk of getting yourself exposed to these dangers. Call professionals to deal with it instead.
12 Is there someone in charge of keeping track of what Reztor employees are up to while on the job?
The project manager we assign for each specific case handles client information.
It ensures that your information is taken care of and organised for easy access for your convenience.
Further, our company insists on being transparent with you during the whole restoration process, from start to finish. We’ll explain whatever we do and keep you updated on our progress.
13 How will my details and information be managed?
The project manager we assign for each specific case handles client information.
It ensures that your information is taken care of and organised for easy access for your convenience.
Further, our company insists on being transparent with you during the whole restoration process, from start to finish. We’ll explain whatever we do and keep you updated on our progress.
14 How fast could one of your personnel arrive after I call?
We have a 1-hour rapid response guaranteed when you call us to work on water damage emergencies.
We have the proper equipment and technology to get affected premises dry as quickly as possible for a rapid response. We are a fully-equipped and licensed restoration company in Toowong.
15 What should be considered before a technician arrives to dry my carpet?
Before our professional can come in to take charge of your water damage situation, make sure to consider the weather could help or antagonise the drying efforts that will take place. Do check if rain could find itself indoors. Shut off the water at the source or minimise the amount of water that could get to your carpet.
If you have them available and cannot take out your carpet from where it is, place fans and dehumidifiers in the area where the carpet lies. That is done to promote air circulation and air evaporation. Thus, it will help your wet carpet dry quicker.
Also, consider whether your carpet has padding underneath and check if it is saturated with moisture. When this padding gets wet, mould spores may also attach to it and make it home. Mould can multiply exponentially overnight when not dealt with as soon as possible. Remove the said padding and let it dry if possible.
Do not use a regular home vacuum cleaner to suck up the water. Likely, the vacuum you have is not the kind that is used for water suction.
Do these preliminary steps so you can minimise the damage done to your carpet when faced with water damage emergencies.
16 How long does the flood clean-up take?
Considering that every job is different, a turnaround time of 3-4 days is an average for our flood clean-up service.
We are a leading restoration company in Toowong that can reach your property within the hour. We have a maximum response time of around 1-2 hours for water damage emergencies.
17 How long does the carpet drying service take?
Letting your property dry out on its own is NOT a good option. Mould could grow on your items, and building materials can swell and rot when you do an improper drying job.
Avoid these issues by hiring experts who know what they’re doing, like Reztor. Before we start drying, we first conduct a thorough and detailed assessment. We also prepare the necessary paperwork before and while we work.
You’ll save money when you get specialists who have the right tools and knowledge for the job. That is because further damage to your properties that could lead you to throw them away is prevented, and the integrity of what remains is preserved.
18 What are the types of water?
There are three types of water: clean water, greywater, and black water.
A primary task of technicians is to identify the type of water present in the affected areas. Knowing the kind of water at play can adequately assess and anticipate the type of damage it could potentially cause and the necessary equipment that he should use.
Clean water originates from a potable (drinking) source. It is entirely safe to use and can be used without any concern. That is why it is best to use it in water damage emergencies.
Greywater comes from the kitchen sink and bathroom washbasin. It contains soap, shampoo, detergents, and other contaminated materials similar to clean water in terms of sanitation but not for everyday usage.
Blackwater comes from the toilet or urinal. It is highly unsanitary and should only be used for handling greywater tasks. That is why you must not use it in the kitchen or bathroom.
19 Do different kinds of water cause the same kind of damage?
Yes. Different kinds of water cause different kinds of damage. Water that is free of sewage and harmful toxins causes clean water damage. That type of damage is the least severe.
On the other hand, water spewed from appliances and fixtures such as washing machines, toilets, and pumps cause grey water damage. Direct contact with greywater poses some harm to humans. To be disinfected before reuse, it may be necessary to remove any affected items by greywater.
Water that involves sewage, floodwater, ocean water, including water from other natural sources, which could cause extreme damage, both structural and microbial causes black water damage. It would be best to act fast when dealing with black water. Disinfection of the affected areas and items will be necessary when dealing with black water damage.
20 What is the first step the Reztor team makes upon arriving after I call?
The team will first conduct an initial inspection once they arrive. Our team can then set an action plan upon gathering the necessary information. In addition, we will make estimates and give you a quotation for works that they deem necessary. Once approved, we will immediately prevent secondary damage such as mould and bacteria.
21 Are there lesser-known causes of water damage in Brisbane?
Aside from floods, your property in Toowong is at risk to suffer water damage from other causes. These causes include, but are not limited to, burst pipe, pipe leakage, appliance mishap, faulty fire sprinkler system, to name a few.
Our team of professionals can adequately assess your property to determine the cause of water damage and what is needed to repair it. We also compare the kind of damage you are getting with the kind of repairs we will do, which will help you determine a better solution for your problem.
22 Why should I hire Reztor instead of conducting water extraction myself? The task seems doable.
Specialised equipment is necessary to work with different kinds of water. It is not well known, but the fact is that water is prone to contamination of life-threatening bacteria, mould, or toxins from metal corrosion.
It is best to know what you are dealing with before attempting anything. By hiring Reztor, you are ensured of your family’s safety and your property. Your property is in good hands with us. Our team is well-trained to assess your problem and give you a safe and cost-effective solution.
23 What kind of damage could flood do to my property?
Visible and internal structural damage and microbial growth are some kinds of damage that await property that isn’t taken care of at once. Delaying protective measures by even a few hours could aggravate damage to your property in the long term. Time is of the essence when you’re up against flooding.
Several health risks may also arise because of this for you, your family, or your business. However, you can avoid health dangers by preparing for flood events.
24 I'm not convinced that floodwater could be as destructive as advertised. What could it do to my Toowong property?
You stand to suffer potential losses that you might not be able to afford and a decrease in the property’s value when you delay protective measures by even a few hours once your property in Toowong is hit and submerged in flood. That can cause irreversible structural damage to your property. Like mould and mildew growth, health risks could also arise from this mishap.
Don’t take that risk! Have specialists that could take the necessary steps to clean up the mess left by floods.
A project manager is on the job for every job to keep tabs. It’s our way to make sure you know what work is done and how much you’ll be charged. You won’t pay any hidden charges when Reztor is on the case. Reztor offers diverse options to improve efficiency without sacrificing quality.
26 Is it more practical to hire an expert to dry my carpets or clean my place of flood?
Unless you’re a certified water damage restorer and have the necessary tools and specialised equipment needed for the job, you’re better off hiring Reztor.
Our technicians have the necessary training and experience to deal with whatever water damage issue you may have. In addition, we could do a more efficient job at drying your carpets. As a result, you could avoid causing unnecessary harm to your belongings when you hire Reztor for the job.
27 What's the most common cause of flooding in Toowong?
The answer might surprise you. Flooding due to a burst pipe or during pipe fittings is the most common cause of flooding in Toowong. Meanwhile, flooding due to rain is less common by comparison.
Flooding is more likely to happen when your property has poor drainage or poorly installed plumbing or structures. Fixing pipe leaks and not letting other problems happen could diminish the chances of flooding.
28 How soon will a Reztor employee arrive when I call for help?
Our company guarantees a 1-hour rapid response from the time you call in cases of water damage emergencies. Expect prompt, rapid service during emergencies when you call Reztor.
Call 1800 739 867 Now For Your Free Quote!
You shouldn’t take water damage repair lightly. When left untreated, water damage can trigger serious health issues. In addition, it can lead to mould growth and structural damage. That can result in expensive repairs and replacement costs. Contact the Reztor company when you need professional water damage repair in Towong. Call us now!
