A burst pipe can affect flooring, walls, cabinetry and belongings. Reztor’s own team assesses the water damage and explains the proposed restoration work, access requirements and limitations.
Pipe repair and restoration are separate jobs. Arrange a licensed plumber to locate and repair the source; Reztor can discuss water extraction, cleaning and structural drying for the affected property.
Call our 24/7 number with your suburb, the rooms affected and whether water is still escaping. We will confirm current availability and the next steps.
Keep people away from water, damaged ceilings and electrical hazards. If there is an immediate danger to life, call 000. Only take the following steps where you can do so safely.
If you know the correct isolation valve and can reach it safely, turn off the water supply. Do not enter standing water or force a damaged valve. If you cannot isolate the leak, contact a licensed plumber or the relevant water utility for help.
In a unit or shared building, tell the property manager or building manager promptly so access and shared services can be considered.
Do not touch wet or damaged switchboards, appliances or wiring. A licensed electrician should assess water-affected electrical installations before they are used again. Take photos only from a safe location.
See the Queensland Electrical Safety Office’s guidance on water damage and electrical safety.
Call 1800 739 867 or send details and safe photos. Tell us the water source, when it started, whether the leak has stopped and which rooms are affected. We can discuss assessment availability and the proposed restoration response.
For more preparation guidance, read first actions after water damage.
Tell the team about wet furniture, electronics, documents and other belongings. Do not enter an unsafe area or handle wet electrical items to retrieve them. Contents handling depends on access, weight, contamination and the condition of the materials.
Keep safe photos and details of any steps already taken. Ask the team what can be moved safely while assessment is being arranged.
We discuss the affected areas, who can approve the work, access arrangements and the next available assessment. Attendance and the proposed work depend on the incident and current availability.
If insurance is involved, contact your insurer about the event and approval requirements. Reztor provides restoration and supporting documentation; your insurer decides coverage and claim outcomes. See our insurance claim support information.
These answers explain the difference between repairing a leak and restoring the damage it leaves behind. For plumbing repairs and maintenance, use an appropriately licensed plumber. Queensland owners can consult the QBCC licence registers.
Reztor assesses and restores the resulting water damage. Arrange a licensed plumber to locate and repair the pipe or failed fitting. Tell both teams whether water is still escaping so the response can be coordinated.
Water can remain in flooring, walls and other materials after the visible water is removed. Moisture assessment helps decide whether extraction, cleaning, drying or further investigation is needed.
The duration depends on the amount of water, materials, contamination, access and measured moisture conditions. The team explains the proposed work and reviews progress; a fixed drying time cannot be promised from a description alone.
Explain what happened, when you noticed it, whether the source has been repaired and which areas are affected. Keep safe photos and ask about approval requirements. Your insurer determines coverage; your property manager can help arrange owner or building access where relevant.
Keep people out of unsafe areas and have contact, access and incident details ready. Do not handle wet electrical items or attempt pipe repairs. Ask the plumber about the source and the restoration team about safe preparation for assessment.
Have your suburb, property type, affected rooms and access details ready. Explain whether a plumber has stopped the leak and whether there are electrical or contamination concerns.
Our team will discuss the proposed water damage assessment, current availability and information needed before work can proceed.
