Yes! Thankfully, with today’s technology advancements, there is specialised drying equipment and techniques which allow us to dry the affected areas without removing your carpet and underlay. As a bonus, drying your carpet in place, from the top down, reduces the chance of shrinkage and further damage to the carpet. If you want to know more about our carpet drying services click here.

All water damage situations are unique and should be assessed to determine the best course of action. Generally speaking, the first step is to extract the freestanding water using professional-grade equipment. We then apply antimicrobial chemicals to the carpet to reduce/prevent any bacterial and mould growth. Finally, specialised equipment is installed to complete the drying process. To learn more about our carpet drying services click here.

This is a bit of a tricky question to answer as each situation is different. Drying time depends on the type of materials that sustained water damage, the amount of water, temperature, and humidity – so until we have come out and given you an assessment, it is impossible to give you an exact time frame. However, our goal is to dry all materials within three days unless your property has had a significant water damage event, in which case you can expect this to be closer to a week. Thankfully, you’ll never feel like you’re left in the dark when it comes to the restoration of your property- we will always keep you in the loop with whatever is happening.

Great question! While each situation is different, a good rule of thumb is if you are experiencing a relatively small water damage problem and you have an alternative room within the house to be in, then yes, you can stay there; however, if you are experiencing a significant water damage restoration job, then we strongly suggest you seek alternative accommodations.*

Either way, drying equipment is noisy and may make your property humid and hot. So, ultimately it will be up to you to decide on whether you will want to be in the property while the drying process is happening.

*If you need to seek alternative accommodations and you have insurance, you should speak with your insurance company about providing you with such accommodations. The documentation we provide should help you plead your case with your insurance provider.

We strongly discourage you from turning off the machines at any point, as this will prolong the drying process and cost you more money. Our drying equipment takes time to build to conditions in which evaporation will occur, therefore turning off the equipment will disrupt the drying process and may promote mould growth.

However, we understand that in some circumstances turning off the drying equipment at night is unavoidable – just please talk with us first.

Our restoration experts will be at your property quickly. We have commercial grade water extraction machines that will suck out the water. The time that the water extraction process will take depends on the amount of water, the types of materials the water is standing (for example, if it’s thick carpet, this will take much longer than tiles) and the obstacles in the way. If you are looking for a fast process, the best thing you can do to help is to remove any of your possessions from the floodwater.

Reztor water damage restoration experts use the latest water restoration devices for the water extraction process, such as:

• Flood extractor vacuum
• Water extraction pumps
• Water Claw Flood Extractor
• Water removal fans
• Heavy-duty dehumidifier
• Moisture meter, etc.

Water extraction is a professional job done and completed using different methods with different tools and equipment. Simple jobs could cost around $500; however, larger jobs could cost thousands of dollars. 

We often find that most water damage claims will be put through your insurance company as it is likely insurance policy protects you from house flooding. The best thing you can do is get us out to your property quickly to extract the water, install our drying equipment and then phone your insurance provider and let them know that you have flooded and an emergency ‘make safe’ has been completed.

Yes, Reztor Restoration offers a 24/7 water extraction emergency service. Whether it be 2 am or Christmas lunch, our team is standing by and waiting for your call. 

Fast action regarding any water damage emergency can significantly reduce costs. 

Here’s what a rapid water extraction can reduce:

• Wet carpet replacement
• Mouldy Carpet Underlay Odour
• Save furniture and Contents
• Fix up and Repair costs
• Mould Damage
• Weeks of potential Demolition & Reconstruction