Terms and Conditions

As discussed, it is not possible for us to provide you with a fixed or exact quote for works prior to commencement as actual costs depend on factors presently unknown to us including the extent of saturation.

Call out/ initial inspection fee is $165 ($220 After hours). This is the same for any required return inspection. This includes inspection of structure and flooring, moisture detection and report as well as the first hour onsite (one technician). Additional labour costs will be $66 per hour (normal hours) and $99 per hour (after hours). Category 3 (Black water) labour is $165 per hour, mould remediation labour is $99 per hour ($132 AH) and fire clean labour is $99 per hour ($132 AH). After hours rate applies for hours between 5pm-7am Monday to Friday, as well as all weekend and public holiday work.

Water Extraction using commercial extraction units is charged per hour with machine costs being charged at $55 per hour for a portable extraction unit and $99 per hour for a truck mounted extraction unit (minimum 1 hour charge). Chemical charge is typically charged at $16.50 per room unless speciality chemicals are required which will be charged at cost of the chemical + 10%.

Commercial drying equipment is charged on a 24-hour basis (capped at 4 days in the week), Dehumidifiers cost $121 per day, air-movers $33 per day, air-purification (AFD) devices $99 per day with a $33 charge for a HEPA pre filter (per job), specialist carbon filters for AFD as required for fire jobs cost $165 each for replacement as a one-off charge per job (carbon filter is additional cost to daily fire rate). Hydroxyl Generator $99 per day. DBK2 Drymatic Heaters $330 per day. Drymatic booster bars/ boxes are $132 per day. Large heat mats $30 per day, small heat mats $15 per day. RCD boxes cost $5.5 per day. Generators hire if required charged at cost plus 10%. Black water jobs may incur a $135 fee for decontamination of equipment. A project manager may be appointed to specific jobs (large/complex loss) at an hourly rate of $132 per hour (you will be informed if this is required). Travel allowance charged at $1 per km for distance exceeding 100 km (round trip) from Brisbane, Gold Coast and Sunshine Coast CBDs.

Labour rates during public holidays are twice normal rates (x 2).

Disposal costs of non-restorable floor coverings and skirtings charged on per hour rate and dumping fee + 10%.

Thermal imaging camera to assess moisture in structure set fee $132 per job (if required). Carpet cleaning $6.60 per m2. All costs are inclusive of GST. Chemicals, consumables, disposal costs are charged as required. Professional carpet layers, electricians, carpenters, and builders are all charged as required at cost plus 10%).

If skirtings are required to be removed to speed up drying, we will request approval prior to undertaking this work. (Damage to paint and plaster when removing skirting is sometimes unavoidable depending on how skirtings are fitted, so Reztor Australia Pty Ltd does not take responsibility for any repairs or rectification works). The total hire cost of drying equipment will depend on the number of days it takes to dry both the carpets and the building structure. During a storm event insurance reports and paperwork can be delayed by up to 2-4 weeks. If the drying equipment is not left running for a sufficient number of hours on site and affective drying systems are not achieved Reztor Australia Pty Ltd will not be liable for damages nor will they offer concessions for equipment hire costs. In circumstances where equipment is only operating during afterhours to minimise interruption to day trade and / or there is external interference on the drying system by occupants, this may increase length of drying times/ days and Reztor Australia Pty Ltd will not take liability for damages.

If you are the owner, you are liable to make sure this invoice gets paid. If you are not the owner but the responsible person that has authorised this work such as Real estate Agent or building manager, then you are also liable to ensure this account gets paid in full. If this is an insurance contents claim, and you would like us to send the invoice direct we will require policy and claim number upon job completion. If this is a body corporate claim, we will require strata plan number and contact details to body corporate so that we can send a request for them to lodge a claim with the building insurer on owner’s behalf. It is important to note that structural drying is claimable through the building insurance managed by the body corporate. The body corporate may not be liable for the structural drying costs depending on the cause so if the damages are not the responsibility of the body corporate, the owner must request from the body corporate to lodge a claim with building insurer on their behalf, otherwise the body corporate may simply advise that structural costs are not covered by them and close the file. We will send all paperwork to relevant insurance and body corporate on your behalf after works are completed, but this does not limit your liability to ensure all costs are paid in full. It is your responsibility to follow up relevant insurers and body corporate on a weekly basis to avoid delays. We recommend you find the name of one responsible representative and follow them up weekly. Your continued reminders to the relevant party will ensure the invoice gets paid on time.