Flood Damage Cleanup – What to Do Before the Restoration Team Arrives
Essential flood cleanup steps before professionals arrive: stay safe, shut off water, move belongings, and avoid electrical hazards.
Flood clean up services for homes and businesses
Recover from natural disasters faster with Reztor Restoration’s 24/7 flood clean up services. Our certified technicians are on standby day and night to provide immediate flood damage restoration across QLD, NSW, and VIC.
We handle everything from wet carpet drying in hotels to full residential and commercial clean ups. If you experience secondary water damage, such as mould growth, our team provides expert cleaning advice and proven solutions that meet Australian health guidelines.
Whether it’s offices, shops, or homes affected by flooding, rely on Reztor Restoration to restore your property and get your life back on track.
Flood clean up is our 24/7 priority — at Reztor Restoration, we respond quickly across QLD, NSW, and VIC...
Residential Flood Repair Explained
Step-by-step explanation of professional flood repair: inspection, make-safe procedures, drying, and full restoration.
Black Water vs Clean Water – Why It Matters
Understand the difference between clean water, grey water, and black water—and why it impacts health risks and restoration steps.
How to Choose the Right Flood Restoration Company
Key factors to look for in a restoration company: IICRC certification, experience, insurer partnerships, and transparent pricing.
Office or house flooded? Unsure what to do?
Flood clean up: Three steps you can take:
Shut off the water source
If it’s easy for you to access your main water valve, shut it off. If you can’t reach it, don’t know where it is, or there is a lot of standing water in the way, don’t panic. Your safety is more important. Instead, call your electric utility to shut off the power.
Turn off electricity
ALERT ⚠️ – if water has reached the height of even a single electrical outlet – DO NOT touch the water or your electrical breaker. Unplug all electrical equipment. If you can’t reach your breaker box safely, call your electric utility to shut off the power at the meter.
Call Reztor Restoration Service Today!
During a flood clean up, your safety comes first. Move to a safe area away from the water and electrical items. Make sure everyone is secure, including children, pets, and guests. Floodwater is often contaminated and can cause serious health issues if touched. Once everyone is safe, call Reztor Restoration immediately. Don’t try to move belongings or cover flooring until you have spoken with a professional flood clean up team.
Water Damage Is Destructive And Expensive, And It Can Have Long-Term Consequences For Your Health And The Value Of Your Property - Don’t Wait, Act Immediately
By Calling Reztor Restoration You Can Expect:
IICRC Certified
Technicians
When we say we send out the pros, we mean it! We don't work with subcontractors. We only send IICRC-certified technicians so that you know they will do the job correctly.
Compassionate
Staff Members
From the moment you call and speak with one of our representatives to complete your water damage treatment, our goal is to make you feel like family. We promise to have your peace of mind, restore your property and remove any future risk.
Top-notch Budget
Friendly Solutions
We'll restore your home to its pre-loss condition in a budget-friendly manner during this stressful time. Plus, we will never shock you with surprise charges. We are transparent at every step of the process. You always have the final say and get to approve/deny any flood restoration services.
Honesty And
Transparency
If you’re worried about your home or items in your home, we’ll tell you the truth. We will always tell you exactly what we can save and how we’ll do it. We never oversell you for a service that won’t help.
Insurance
Assistance
Dealing with insurance can be a headache! That’s why we will provide you (and your insurance) with in-depth reports, thermal images, and lab tests to make the process easier. We are always on your side!
Hiring An Expert Flood Water Restoration Team?
Within The First 24 HOURS Of FLOODING DRASTICALLY REDUCES THE DEVASTATING EFFECTS OF WATER DAMAGE
Flooding and moisture can quickly damage your property and weaken the structural integrity of your home or business if it’s not addressed with professional flood clean up. Delaying the service for even a few hours may result in severe and often irreversible damage to your property and health, as mould and bacteria begin to spread.
Reztor Restoration provides premium, turn-key flood clean up solutions tailored to your situation. Unlike routine water damage cleaning, our process ensures nothing is overlooked, helping to prevent hidden water damage and microbial growth that can appear weeks later.
Call Today To Get Your Empathetic Team Of Experts
(never subcontractors!) At Your Property In 60 Minutes Or Less!
With Reztor Restoration, you get only the best, including:
Kind, certified, and top-of-their-class expert technicians
Market-proven, state-of-the-art flood restoration and air dry technology
Locally competitive pricing & done-for-you documentation for insurance purposes
Don’t Risk The Serious Effects of Water & Flood Damage By Waiting To Call Professionals
Flooding can (and will!) cause severe damage to your house or business and health if not professionally handled
It’s essential to call a professional flood water restoration team that specialises in flood repair within the first 24 hours of flooding to avoid issues like:
Structural Damage to The Building
Water will get into, under, and behind anything in its path. Depending on the amount of water, the type of water, and how long it’s allowed to sit, water can get just about anywhere! After a flood, water is highly likely to get into your floors (including any underlayment and subfloor), behind baseboards/trim, inside wall crevices, and even start rotting your wall studs. Water/moisture will cause serious structural damage to your property if it’s not completely removed.
Mould, Mildew & Bacteria Growth
Moisture from flooding is a perfect habitat for dangerous microbes including mould, mildew, and bacteria. In fact, in Queensland, mould starts to grow in less than 72 hours of water exposure inside a home! Mould spores are found everywhere (indoors and outdoors) flying around in the air. In small amounts, they are only harmful to people with severe allergies. But, when mould spores find a suitable habitat to reproduce (like the moisture from flooding), they start to grow and rapidly multiply causing dangerous levels of spores that get into your lungs. At Reztor Restoration, we take mould, mildew, and bacteria very seriously! When your home is flooded, we eliminate the water and use top-notch moisture detection technology to ensure your property is at a safe moisture level that won’t cause microbial growth.
Cosmetic Damage
Water can damage almost anything in its path if given enough time. Contaminated water from flooding can especially wreak havoc on your home. Carpet, upholstery, tile, wallpaper, paint, curtains, and other household materials can become damaged and stained due to flooding. Reztor Restoration technicians will do their best to prevent damage to your property, but in the event that items are already damaged when we arrive, you can talk to your assigned technician about your options. We offer professional restoration services that can help get your home back to its pre-loss condition no matter the situation!
Electrical Damage
Water and electronics just do not get along well. While you probably already know that water can destroy common electrical items like TVs, appliances, radios, etc, the really scary part of flooding is that the water can destroy the entire electrical system within your home. Unfortunately, most electrical components that were underwater for even a brief time will need to be replaced. This includes wiring, circuit panels, fuse boxes, and even outlets and switches. Our technicians will take every precaution to ensure your home is saved from unnecessary electrical damage. Flooding is a dangerous situation so even though you’re probably very worried about your property, you should always remember that your safety (and the safety of your family) is more important. Let our professionals handle the situation and we’ll make sure your property suffers as little damage as possible.
When You Choose Reztor Restoration Flood Clean Up team To Help You With Your Flooded house or Flooded Business. Here’s What Will Happen:
- A friendly and professional Reztor representative will answer your call - the first time (even if it’s in the middle of the night)!
- An IICRC certified technician will arrive within 1-hour to your doorstep.
- Our technicians will get your possessions out of the water--- if items are unable to be moved easily, we will lift them out of the water and place them onto foam blocks.
- A full detailed investigation of the wet affected area will be documented using thermal imagery and moisture detection equipment; we will then advise what has been affected and suggest a plan of attack.
- A full detailed investigation of the wet affected area will be documented using thermal imagery and moisture detection equipment; we will then advise what has been affected and suggest a plan of attack.
- At this time, we will install drying equipment on the property. Our drying equipment is highly specialised and allows us to dry inside the wall cavity and the carpet (without lifting and removing the underlay).
- All vans are equipped with drying equipment to start the drying process immediately (Remember that can dry the faster thing, the less chance there is of microbial growth, like mould). The drying equipment will need to remain in your property until all materials (walls, ceiling, floor coverings) have dried.
-
On average, a flooded house can take anywhere from 3 days to a week to dry.
- Our technicians return every 2 to 3 days, depending on what is required to monitor the drying. We ensure that your property is completely dried and that the moisture level is average. We highly recommend service to keep your property and family safe from microbial damage if we detect mould, bacteria, or mildew.
Reztor Restoration Reviews
I recently had David, the building inspector, visit my home to assess water damage and mould issues, and I can confidently say his service was exceptional. From the moment he arrived, David demonstrated the highest level of professionalism, arriving on time and fully prepared with the right tools and knowledge.
He conducted a thorough inspection of every area affected by moisture and mould, carefully explaining what he was checking and why. David’s attention to detail was remarkable, he identified issues that I hadn’t noticed and provided clear, actionable advice on how to address them.
What stood out most was his ability to communicate complex technical information in a way that was easy to understand, making me feel informed and confident about the next steps. His recommendations were practical, precise, and tailored specifically to my home.
Thanks David!!
He conducted a thorough inspection of every area affected by moisture and mould, carefully explaining what he was checking and why. David’s attention to detail was remarkable, he identified issues that I hadn’t noticed and provided clear, actionable advice on how to address them.
What stood out most was his ability to communicate complex technical information in a way that was easy to understand, making me feel informed and confident about the next steps. His recommendations were practical, precise, and tailored specifically to my home.
Thanks David!!
We hired Reztor after flooding our media room from a burst washing machine , they got to us within the first few hours and from start to finish they were amazing and professional. The water was removed and a full report provided on each of the 3 visits during the drying stages. Our carpet was saved and the final clean has left the room like brand new and at fair and reasonable price. If I could give 10 stars I would which would reflect the service that was provided by Naresh, Tristan and Patrick.
Thank you Reztor Restorations for your services completed today.
I am leaving my review based on the level of professionalism shown by David who attended our property this afternoon for water leak and mould assessment.
David travelled up from Sydney to the Central coast and even though I was 20 mins late for our appointment he was understanding, extremely polite, professional, engaging, and thorough with his report and provide his services with a smile.
Before David left he also went through and deep cleaned all the visible mould for us until the necessary repairs are made.
I was very impressed with how friendly and professional he was.
Reztor Restorations thank you.
David is representing your company at the highest level and is an asset to your company.
Andrew,
Gwandalan NSW 2259
I am leaving my review based on the level of professionalism shown by David who attended our property this afternoon for water leak and mould assessment.
David travelled up from Sydney to the Central coast and even though I was 20 mins late for our appointment he was understanding, extremely polite, professional, engaging, and thorough with his report and provide his services with a smile.
Before David left he also went through and deep cleaned all the visible mould for us until the necessary repairs are made.
I was very impressed with how friendly and professional he was.
Reztor Restorations thank you.
David is representing your company at the highest level and is an asset to your company.
Andrew,
Gwandalan NSW 2259
Fantastic, prompt, and efficient service from start to finish. Always professional and delivered excellent results. Highly recommend.
Amber was absolutely fantastic!
Extremely professional and made the experience very smooth!
She answered all questions I had and provided me all the information I needed to sort out the situation!
Would recommend without a doubt!
Extremely professional and made the experience very smooth!
She answered all questions I had and provided me all the information I needed to sort out the situation!
Would recommend without a doubt!
Luke was a lifesaver when a flexi hose burst at my apartment. He arrived quickly, was very professional, and fixed everything with great care. Truly grateful for his excellent service – highly recommend!
Amber was such a pleasure and a delight to deal with. She made it a very easy experience. Highly recommend! Thanks again Amber!
Amber was excellent, communicative, helpful and informative. She made a stressful experience a much easier process. Thank you!
Very easy to communicate with.
Clearly explained every element.
Thanks for all your work.
Looking forward to helping me out further.
Clearly explained every element.
Thanks for all your work.
Looking forward to helping me out further.
Frequently Asked Questions Regarding Our Cleaned and Dried Service
1 What should I do if I have just flooded my home?
After any home emergency, the safety of your family is most important. In the case of water damage, the actions below are things you can do while waiting for assistance. However, it’s best to do only those things you know you can do safely. Once we arrive, we’ll help you assess the situation further and take action to prevent additional damage to your property.
- Shut off the water source if possible or contact a qualified plumber to stop the water source.
- Turn off circuit breaks for wet areas of the home when access to the power distribution board is safe from electrical shock.
- Remove as much excess water as possible by mopping and using towels.
- Remove any items from the wet areas that may be subject to damage.
- Place your upholstery cushions upright and out of the water.
- Place aluminium foil or wood blocks underneath the furniture legs to prevent secondary damage and ensure that the timber dye does not run.
- Move any personal items, paintings, art, objects, electrical items, or sensitive valuables to a dry place.
- Call Reztor Restoration on 1800 REZTOR.
2 How soon can you get to my property to cover the flooding?
We strive to get to your premises as soon as possible. Typically, our staff are onsite within the hour; however, this can be affected by location and availability. For instance, in storm events, we may deal with hundreds of individual claims. We will always keep you updated in this instance.
3 How long does a cleanup and drying process take?
Every water damage job is different; therefore, it is challenging to give exact times. Our goal is to dry the property within 3-4 days; however, every job is different based on temperatures, humidity, and materials to be dried; this could take up to 7 days or longer. For instance, direct stick carpet with no underlay will dry much faster than carpet laid on thick underlay. If we are drying out particle board or timber floors, this again is a much slower process.
4 What are the benefits of drying my home?
As restorers, our main job is to mitigate the loss and prevent further secondary damage such as mould/microbial growth by drying out the property after a flood event. This process helps limit the number of building works/ replacement of materials that may be required to restore the home to a pre-loss condition, which can be a real economic advantage and less of a disruption in your home.
5 Why is Reztor the flood damage, clean up expert?
At Reztor Restoration, we use only the current equipment and approved processes for resolving your water damage. Our technicians are IICRC certified and are licensed and insured. Reztor Restoration is proud to serve our community and provide home and business owners in the area with the fastest response times and highest-quality repair and flood cleaning services possible after flood damage. Give us a call, and we will come out to you immediately for an assessment. We are available 24/7. You don’t have to face a water disaster on your own.
1 Will you be able to completely dry my property?
This depends on several factors. Typically it takes anywhere from 3 days to a week for a property to completely dry. However, you’ll never feel left out or be left guessing when you work with us. Our technicians will take moisture readings before, during, and after the job to check progress. We will not complete a job until the moisture reading is at a level deemed acceptable by IICRC standards.
2 Will your equipment be noisy?
Unfortunately, yes. While we pride ourselves on having the quietest equipment available on the market, it is still quite noisy. However, we do our best to make sure you get back to your day-to-day life as soon as possible and we are always available to answer any questions you may have so we can make this process as easy on you and your family as possible.
3 How much will it cost?
Pricing varies due to time of the day, size of the affected area, the severity of water damage, and the water class type. To get a quote, call our offices at 1800 REZTOR
4 When are you available?
We are available 24/7 – 365 days! So please don’t feel bad calling us in the middle of the night or during a holiday – we are here to help you.
5 What should I do if water damages my carpet?
If not dried sufficiently, there is a high chance that your carpet will start to smell, and mould will develop. It is always imperative to act as quickly as possible as mould can set in approximately 72 hours after the carpet was wet. The carpet will not dry out by itself, and specialised equipment is required. It is best to call Reztor Restoration as soon as possible. Our work involves extracting the water and installing carpet drying equipment to remove all moisture from the walls, carpet, underlay and sub-floor.
6 What happens when a pipe bursts inside your house?
Pipes can burst for various reasons, including wear and tear, damage or too much pressure. A burst water pipe in your home will cause damage to your walls, floors, ceilings, or belongings until the water is shut off and cleaned up from flooded areas. If this happens in your home, you need a flood restoration company fast, and that is why you should call Reztor Restoration – Flood Damage Clean Up Expert.
7 How much does your flood restoration service cost?
Pricing varies due to time of the day, size of the affected area, the severity of water damage, and the water class type. To get a quote, call our offices at 1800 REZTOR
8 What should I do if water damages my carpet?
If not dried sufficiently, there is a high chance that your carpet will start to smell, and mould will develop. It is always imperative to act as quickly as possible as mould can set in approximately 72 hours after the carpet is wet. The carpet will not dry out by itself, and specialised equipment is required. It is best to call Reztor Restoration as soon as possible. Our work involves extracting the water and installing carpet drying equipment to remove all moisture from the walls, carpet, underlay, and sub-floor.
9 Will your flood clean up service prevent mould growth?
If you start the flood clean up immediately, you will avoid any development of mould. Our flood clean up and drying service will prevent mould growth, stopping growth in its tracks by creating unfavourable conditions for it to grow. In the instance that you do already have mould our technicians are trained safely removing mould from your property. Click here to learn more here.
10 Do you offer 24/7 flood damage restoration services?
Yes, Reztor Restoration operates 24 hours a day, seven days a week, to ensure the best possible results for our clients by reducing the secondary damage effects of a flood. This means we will be at your door within an hour to clean up and reduce the effects of flooding.
11 Do you offer home flood clean up as well as commercial flood cleaning?
Reztor Restoration specialises in all flood restoration services for both the residential and commercial markets. We are one of the best home flood clean up companies in Brisbane, Gold Coast, Sunshine Coast, Toowoomba and surrounds.
12 How long will the flood damage repair take?
Although every flood can vary in size, there is a standard set of practices that we must follow to achieve our desired results. Our staff will quickly arrive at your property within an hour and rapidly get to work extracting all the freestanding water; once the water has been removed, specialised drying equipment is installed within the property to start the drying process. The structural drying could take anywhere from 2 days to 3 weeks.
Some of the factors that contribute to the length of time a flood clean up takes depend on:
- The size of the flood event
- The amount of time the materials have been wet.
- The category of water loss.
- The types of building materials that have been wet.
- The environmental conditions