Water Damage Experts In Alderley Reztor Restoration
Reztor Restoration has been working on Alderley properties for years. Thus, we have firsthand knowledge of the type of damage that can occur. We know how to get rid of water damage. Plus, we know how to prevent water damage from happening again.
The Reztor team is dedicated to ensuring the complete satisfaction of our customer base. Hence, we’re proud to boast a 100% customer retention rate for many years running.
We know that you need the best water damage restoration services. So, we’ve made it our goal to stay ahead of the competition. We’re also proud to provide services in the Alderley area.
Reztor Restoration offers these unbeatable water damage restoration services at a fair price. Call us to learn more about our Alderley water damage repair and restoration services.
If you have a water damage emergency in Alderley
24/7 Emergency Service in Alderley
Flooding in Houses Happens More Often Than You Might Think!
When most people think of house floods, straightway, they think about a flood event caused by natural disaster – Lots and lots of rain, water levels rising, drains not being able to cope, and water rushing into their home.
Although this does happen, the main causes of flooding in homes are:
- A burst pipe.
- A leaking dishwasher
- A failed washing machine
- A bathtub overflow
- Rainwater entering the home.
Everything you need to know about Water Damage in Alderley
There's nothing worse than having water damage in your home. In such cases, you should take action immediately to prevent it from worsening. In such situations, you should also know where to turn for help.
We at Reztor Restoration understand that carpet water damage can be an unpleasant event. We are here to help you deal with the damaged areas of your carpets. We have years of experience dealing with water damages near and around Alderley.
- Cracked, warped, or split tiles
- Leaking taps in a bathroom or kitchen
- Broken appliances like a washing machine, water heater, and dishwasher
- Or a faulty plumbing system
- Cracked doors and windows
- Exposed cladding
- Clogged roof gutters and downpipes
- Damaged roofing and chimneys
The Negative Impacts of Water DamageHere are a few health and property problems caused by water damage, especially if you are not careful.
- Water damage will slowly weaken the stability of your home’s structure.
- The growth of moulds will lead to skin irritation and some respiratory problem.
- Wet floors might cause some severe injuries.
- It may cause emotional trauma to some homeowners.
- And lastly, the more you let it wait, the higher the cost it might take from you.
Reztor Restoration has been helping Alderley residents recover from property damage since 2012. We are a reliable restoration company you can count on whenever water damage strikes your home.
Homeowners can rely on us to restore their homes to their original condition. But, we also want you to be pleased with the services we provide you. This way, you’ll come back to us whenever there’s any damage to your home.
Reztor Restoration is the top choice for property owners in Alderley for water damage. Why? Here are the reasons why our team stands out from the other companies in the area.
We Keep Our Word
It’s important to us that you’re satisfied with our services. Thus, we offer a 100% customer satisfaction guarantee. In addition, we also provide you with a free quote at no obligation. That is to let you know precisely how much your property restoration will cost you.
We have years of experience in water damage restoration. That gives us a vast amount of practical knowledge. We know what steps to take so that we can restore your property quickly and efficiently.
Our technicians are all trained in damage restoration. Thus, each has the expertise in getting your Alderley property back in good condition. We are punctual and reliable. You can expect nothing less from us.
We Make it Affordable to Get the Services You Need
We offer quality services at affordable prices for all Alderley residents. Our rates are highly reasonable, but they don’t compromise our service quality. We are proud to say that our prices are the best in the industry.
We are Open 24/7
We will be at your home as soon as possible. You can depend on us even if your property is damaged in the middle of the night. We always make sure that we come to finish a job on time. So don’t hesitate to call us anytime!
Reztor Restoration Offers Professional Services Near and Around Alderley
Water damage restoration is something we’re proud to provide in Alderley and the rest of Brisbane’s suburbs, such as:
Our company will make every effort to ensure that your home is clean and restored to its original state. We can handle any restoration job, big or small. Hence, we don’t limit ourselves in terms of area coverage.
Our company will make every effort to ensure that your home is clean and restored to its original state. We can handle any restoration job, big or small. Hence, we don’t limit ourselves in terms of area coverage.
Recover From A Disaster - Faster! As South East Queensland’s Most Reliable Restoration Company
We’ve Seen And Serviced It All.
The fact that you are searching for a disaster restorer means you already have a lot on your plate. We deal with disasters daily, and we want you to rest assured knowing that you have hired the best people to do so, promptly and professionally.
For you, a water damage, fire damage or mould problem is a stressful disaster. To us, it’s all in a day’s work, and we’re happy to help!
Our team has successfully restored thousands of water damaged, fire damaged and mould affected properties for the commercial, insurance and residential market. From a burst pipe in a single-family home to flooding in a building with 56 affected apartments, we’ve helped customers handle all sorts of situations.
Frequently Asked Questions
1 Should I call Reztor Restoration first or my insurance company first?
Great question! The best thing you can do is promptly attend to the water damage emergency! We want to start the extraction and drying process to limit secondary damage as soon as possible.
Did you know? The property owner's insurance policy typically includes a clause that places an obligation on you (the property owner) to take action to reduce any further damages that could be caused by ﬂooding?
So, in the event of a water damage loss (pipe break, etc.) or ﬂood, proper and timely drying and mitigation are necessary to stop secondary water damage and protect you from penalties from your own insurance company.
Also, insurance companies often work with their list of "preferred" water restoration companies. The problem is that the "preferred" companies are more concerned with keeping the insurance provider happy (by cutting costs) rather than fully taking care of your problem.
We pride ourselves on being a customer-ﬁrst company! That means we care about you and your needs, ﬁrst and foremost.
So, after shutting oﬀ your water, you should immediately call us! By bringing in a reputable and professional water damage restoration company that is certiﬁed by the IICRC, you can relax knowing everything is being done to prevent secondary damage.
At Reztor Restoration, we'll also take care of any documents your insurance company may need. We create and send a detailed report to your insurance company that provides everything they need for your claim. It also proves that you did your part.
Plus, by picking your own water damage restoration company, you won't be forced to work with an insurance "preferred company" that may leave you even more frustrated than before.
2 How do you know when the property in Alderley is dry?
Did you know? Sometimes an item may feel dry to the touch, but the moisture content is still too high, meaning it isn't dry entirely?
For example, think about a time when you've done laundry, and you pulled out a pair of pants that felt dry because they were warm, but a few hours later, you reach for them, and they are damp. Imagine how much water and moisture could be trapped under your carpet, in your walls, or behind your trim. You probably can't see or feel the water, but it's there!
Items in your home may hold moisture within them, which isn't apparent at the ﬁrst touch. Yet, we make sure your property is dry properly. That's because drying is a science! We don't have to rely on guesswork, thanks to our specialised restoration tools that tell us the exact moisture content of any item.
In addition, we monitor the drying process with advanced moisture testing and thermal imaging. As a result, we will never leave before your property is dried thoroughly, and we'll always show you the proof that your property is 100% restored.
3 What should I do if water has damaged my carpet?
Call the Reztor team immediately! If your carpet is not dried suﬃciently, there is a high chance that your carpet will start to smell, and mould will develop in as little as 24 hours.
It is always necessary to act as quickly as possible as mould can pose severe health threats. The carpet will not dry out by itself no matter how many windows you open or fans you put on it. And no, a wet vac won't ﬁx it - specialised equipment is required. So it is best to call Reztor Restoration as soon as possible.
Our work involves extracting the water and installing top-of-the-line, professional-grade carpet drying equipment to remove all moisture from the walls, carpet, underlay, and sub-ﬂoor to try to save your Alderley property before it's too late. We specialise in wet carpet drying, so there's a good chance we will be able to save your carpet, so you don't have to replace it.
4 Can my carpet be dried without lifting or removing it?
Yes! Thankfully, with today's technology advancements, specialised drying equipment and techniques allow us to dry the aﬀected areas without removing your carpet and underlay.
A side benefit of drying your carpet from top to bottom is that it reduces the risk of shrinkage and further damage. If your carpet is wet and you pile on the wetness underneath it, your carpet will never dry properly. In addition, if the moisture is trapped between the layers of underlay, the drying process will be slower, thus causing a longer recovery time.
5 What is the process of restoring water-damaged carpet?
All water damage situations in Alderley are unique and should be assessed to determine the best course of action. Generally speaking, the ﬁrst step is to extract the freestanding water using professional-grade equipment.
We then apply antimicrobial chemicals to the carpet to reduce/prevent any bacterial and mould growth. Finally, specialised equipment is installed to complete the drying process. The equipment will be left running overnight to ensure that the carpet is dried thoroughly.
6 An accident happened. Water is everywhere. What should we do first?
The first step you should take is to prevent or reduce further flooding. You can do this by identifying the source of water, and if possible, shutting the main valve off while waiting for Reztor. We can be onsite in Alderley for emergency water removal within an hour or two.
7 What kind of damage could flood do to my Alderley property?
It's important not to wait around to find out what kind of damage your property in Alderley could suffer from due to flooding. Loss of revenue and decrease in property value, structural damage, microbial growth are just a few effects of delaying protective measures by even a few hours.
8 Is water extraction even necessary when dealing with flooding or water damage incidents?
Water extraction is necessary, and it is a task of primary importance when dealing with flooding or water damage incidents. Most people, however, are unaware of the risks associated with water extraction.
The dangers involved are creating a path to drain water and exposing the extraction area to bacteria and mould. Most importantly, water extraction is necessary only if it improves the quality of your property's restoration, not just to get rid of wetness.
In these cases, don't risk getting yourself exposed to these dangers. Instead, call our team to deal with it immediately to minimise risk from these dangers.
9 When is your office open for calls?
We offer our superior services around the clock, 24/7. Call us any time of the week, and we will get one of our technicians on the case fast.
We have 24/7 phone support so that you can reach us whenever it's most convenient for you, which is what we aim to achieve.
10 Is it an excellent option to let my property in Alderley dry out on its own to save money?
Letting your Alderley property dry out on its own is NOT a good option. Mould could grow on your items, and building materials can swell and rot when you do an improper drying job.
Avoid these issues by hiring experts who know what they're doing, like Reztor.
Before we start drying, we first conduct a thorough and detailed assessment. We also prepare the necessary paperwork before and while we work.
You'll save money when you get specialists who have the right tools and knowledge for the job. That is because further damage to your properties that could lead you to throw them away is prevented, and the integrity of what remains is preserved.
11 Is water extraction even necessary when dealing with flooding or water damage incidents?
There are dangers to water extraction that the general public is not aware of. Upon entering your home, water may already be contaminated by life-threatening bacteria, mould, or even deadly toxins from metal corrosion. In these cases, don't run the risk of getting yourself exposed to these dangers. Call professionals to deal with it instead.
12 Is there someone in charge of keeping track of what Reztor employees are up to while on the job?
Absolutely! We send dedicated in-house technicians who receive the proper training to do the job you hire them for. A project manager supervises these technicians who keep tabs on what work is being done and when. They work as a team and are adaptable, friendly, and highly knowledgeable on all things restoration and repair.
13 How will my details and information be managed?
The project manager we assign for each specific case handles client information.
This ensures that your information is taken care of and organized for easy access for your convenience. Further, our company insists on being transparent with you during the whole restoration process, from start to finish.
14 How fast could one of your personnel arrive after I call?
We have a 1-hour rapid response guaranteed when you call us to work on water damage emergencies.
15 What should be considered before a technician arrives to dry my carpet?
Before a professional can come in to take charge of your water damage situation, make sure to consider the weather could help or antagonize the drying efforts that will take place. Do check if rain could find itself indoors. Shut off the water at the source or minimize the amount of water that could get to your carpet.
If you have them available, and if your carpet cannot be taken out from where it is, place fans and dehumidifiers in the area where the carpet lies. This is done to promote air circulation and air evaporation, helping your wet carpet dry quicker.
Also, consider whether your carpet has padding underneath and check if the padding itself is saturated with moisture. When this padding gets wet, mould spores may also attach to it and make it their home. Mould can multiply exponentially overnight when not dealt with as soon as possible. Remove the said padding and let it dry if possible.
Do not use a regular home vacuum cleaner to suck up the water. It is likely that the vacuum you have is not the kind that is used for water suction.
Do these preliminary steps so you can minimize the damage done to your carpet when faced with water damage emergencies.
16 How long does the flood clean-up take?
Keeping in mind that each job differs from one to the other, 3-4 days is the average turnaround time for our flood clean-up service.
17 How long does the carpet drying service take?
Letting your property dry out on its own is NOT a good option. Mould could grow on your items, and building materials can swell and rot when you do an improper drying job.
Avoid these issues by hiring experts who know what they're doing, like Reztor. Before we start drying, we first conduct a thorough and detailed assessment. We also prepare the necessary paperwork before and while we work.
You'll save money when you get specialists who have the right tools and knowledge for the job. This is because further damage to your properties that could lead you to throw them away is prevented, and the integrity of what remains is preserved.
18 What are the types of water?
There are three types of water, and they are clean water, greywater, and black water.
A primary task of technicians at work is to identify the type of water present in the affected areas. By knowing the kind of water at play, that can properly assess and anticipate the type of damage it could potentially cause and the necessary equipment that should be used.
19 Do different kinds of water cause the same kind of damage?
Yes. Different kinds of water cause different kinds of damage. Water that is free of sewage and harmful toxins causes clean water damage. This is the type of damage that is the least severe to deal with. Water that is spewed from appliances and fixtures such as washing machines, toilets, and pumps causes grey water damage. Direct contact with greywater poses some harm to humans. It may be necessary to remove any affected items by greywater to be disinfected before reuse.
Water that involves sewage, floodwater, ocean water, including water from other natural sources, which could cause extreme kinds of damage, both structural and microbial causes black water damage. You must act fast when dealing with black water. Disinfection of the affected areas and items will be necessary when dealing with black water damage.
20 What is the first step the Reztor team makes upon arriving after I call?
The team will first conduct an initial inspection once they arrive. Upon gathering the necessary information, our team can then set a plan of action. They will also make estimates and give you a quotation for works that they deem necessary. Once approved, measures to prevent secondary damage such as mould and bacteria will be taken immediately.
21 Are there lesser-known causes of water damage in Brisbane?
Aside from floods, your property in Brisbane is at risk to suffer water damage from other causes. These causes include, but are not limited to, burst pipe, pipe leakage, appliance mishap, faulty fire sprinkler system, to name a few.
22 Why should I hire Reztor instead of conducting water extraction myself? The task seems doable.
Specialized equipment is necessary to work with different kinds of water. It is not well known, but the fact is that water is prone to contamination of life-threatening bacteria, mould, or toxins from metal corrosion.
23 What kind of damage could flood do to my property?
Visible and internal structural damage and microbial growth are some kinds of damage that await property that isn't taken care of at once. Delaying protective measures by even a few hours could aggravate damage to your property in the long term. Time is of the essence when you're up against flooding. Several health risks may also arise because of this for you, your family, or your business. Do you dare take that risk?
24 I'm not convinced that floodwater could be as bad as advertised. What could it do to my property?
You stand to suffer potential losses that you might not be able to afford and a decrease in the value of the property when you delay protective measures by even a few hours once your property is hit and submerged in flood. This can cause irreversible structural damage to your property. Health risks, like mould and mildew growth, could also arise from this mishap.
Don't take that risk! Have specialists that could take the necessary steps to clean up the mess left by floods.
A project manager is on the job for every job to keep tabs. It's our way to make sure you get to know what work is done and what you get charged for. You won't pay any hidden charges when Reztor is on the case.
26 Is it more practical to hire an expert to dry my carpets or clean my place of flood?
Unless you're a certified water damage restorer and have the necessary tools and specialized equipment needed for the job, you're better off hiring Reztor. Our technicians have the necessary training and experience to deal with whatever water damage issue you may have, and they could do a more efficient job at drying your carpets. You could avoid causing unnecessary harm to your belongings when you hire Reztor for the job.
27 What's the most common cause of flooding in Brisbane?
The answer might surprise you. Flooding due to a burst pipe or during pipe fittings is the most common cause of flooding in Brisbane. Meanwhile, flooding due to rain is less common by comparison.
28 How soon will a Reztor employee arrive when I call for help?
Our company guarantees a 1-hour rapid response from the time you call in cases of water damage emergencies. Expect prompt, rapid service during emergencies when you call Reztor.
Get A Free Quote From Reztor Restoration!
Call Reztor Restoration now for an estimate of our Alderley water damage restoration services. We’ll give you a free estimate right away on the phone. You can also expect a rapid response time from us via email or phone.
So, please call us immediately even if it is a holiday or in the middle of the night. We structure our business to be ready for emergencies and natural disasters. We are thus always available!