24/7 WATER DAMAGE RESTORATION
Water damage restoration: assessment, water extraction and controlled drying, with clear advice at each step.
Keep clear of electrical hazards and contaminated water. Stop the source only if safe.
View service areasSend details and photos for review. Include your location and contact details; call if you need urgent help.
START WITH YOUR SITUATION
Start with what’s happening now. You don’t need to know the extent of the damage before getting in touch.
Keep away from unsafe areas. Stop the source only if safe, then call to discuss the damage and the help needed.
Call for immediate adviceCarpet, walls, cabinetry and flooring may hold moisture after the visible water is gone. Assessment helps establish what needs drying.
Understand hidden moistureKeep people and pets away from the affected area. Call for advice before attempting cleanup or moving contaminated items.
Get help with contaminated waterIf safe, take photos and note when the water first appeared. If anyone is in immediate danger, call 000. Read the first-actions guide
WHAT CAN BE SAVED?
The water source, time exposed, material condition and access all influence whether something can be dried or needs removal.
May be restorable when contamination and material condition allow. Underlay and the floor beneath still need checking.
Drying may be possible where materials remain sound and moisture can be reached. Damaged lining or wet insulation may need removal.
Accessible voids may be dried. Swelling, delamination or contamination can affect what can be retained.
The floor system, trapped moisture and visible damage guide whether drying, further access or replacement is appropriate.
These are general examples. On-site findings and the agreed scope determine the appropriate work.
Tell us what is affectedA CLEAR PLAN FROM THE FIRST VISIT
Assessment. Extraction. Drying. Verification. A considered restoration process, with the findings and decisions explained along the way.
Review the source and safety conditions, inspect accessible areas, take photographs and measure moisture.
Explain the findings and proposed scope, including extraction of recoverable water and any protective measures needed.
Use suitable equipment and access to address moisture in affected materials. Explain how the setup may affect use of the space.
Review moisture readings and material response, adjusting the drying approach where required.
Document the assessed condition and clarify any remaining repairs, specialist work or follow-up requirements.
Tell us what happened. We’ll help you understand the next step.
THE QUESTIONS THAT MATTER
A useful plan explains what is known, what still needs checking and what you are agreeing to.
Cost depends on the affected area, materials, contamination, access and required work. We explain the recommended scope and charges before additional work is agreed.
Timing depends on the materials, moisture depth, access and drying conditions. Progress is assessed through readings, with next steps explained as the materials respond.
Notify your insurer as soon as practical and ask about authorisation before arranging repairs. Reztor can provide restoration documentation; your policy and insurer determine coverage and reimbursement.
THE REZTOR APPROACH
The documentation provided depends on the incident and agreed scope. We explain the findings and the decisions they support.
Photographs, observations and moisture readings help record the affected areas and inform recommendations.
A clear scope identifies the proposed restoration work and any access, approval or specialist dependencies.
Monitoring records and completion notes, where included, help explain the material response and remaining work.
IICRC Certified Firm Reztor Australia Pty Ltd
Water damage restoration
Location · Material · Observations · Moisture readings
Proposed scope · Access needed · Agreed next steps
Monitoring notes · Material response · Remaining work
YOUR QUESTIONS, ANSWERED
Talk it through with our team if you are unsure where to start.
Call 1800 739 867Call if water is still entering, contamination may be involved or you need immediate advice. Photos can help explain a stable situation, but they cannot confirm hidden moisture or replace an on-site assessment.
It may. Moisture can remain beneath flooring, behind wall lining or inside cabinetry after the surface dries. The incident history and moisture assessment help determine whether further action is needed.
This depends on the hazards, affected rooms and work required. Equipment may create noise and restrict access. Keep away from contaminated water, electrical hazards and unstable materials, and discuss safe access and occupancy with the team.
Coverage and reimbursement depend on your policy and claim. Contact your insurer promptly and check the authorisation required for proposed work. Reztor can provide documentation of restoration findings and work within the agreed scope.
Restoration addresses the resulting water damage. Leak repairs, electrical work, structural assessment and rebuilding may require other qualified trades or specialists. We explain where the restoration scope ends and another party may be needed.
Share the property address, when the water appeared, whether the source has stopped and which areas seem affected. Mention any suspected sewage or electrical hazards. Take photos only from a safe position; you do not need all the answers before calling.
LET’S WORK OUT THE NEXT STEP
Tell us what happened. We’ll help you understand the situation, the questions that need checking and the next practical step.
