Call the 24/7 emergency team or send details and photos for review.
Contact Reztor directly. We can assess the damage, carry out applicable restoration work and prepare supporting documentation.
For property managers, strata managers, owners corporations and facilities teams.
Property claim supportFor loss adjusters, assessors, insurers and claims teams.
Claims professional supportReztor provides restoration and supporting documentation. Your insurer determines policy coverage and claim outcomes.
Explore articles about wet carpet, underlay and drying decisions. If you are deciding what to do now, start with our wet-carpet first steps and limits of DIY drying.
For help assessing affected flooring, see wet carpet drying services. Our structural drying guide explains how monitoring fits into the wider restoration process. Browse the articles below for more detail.
When water soaks into your carpet—whether from a leak, storm or accidental overflow—every minute counts. Moisture doesn’t just damage flooring; it creates a perfect environment for mould, bacteria, and structural deterioration. That’s why professional wet…
A water-damaged carpet might seem like a total loss—but with swift action and the right approach, it can often be saved. Whether caused by a burst pipe, overflowing washing machine, or heavy rain, prompt carpet…
When your home experiences flooding or a leak, one of the first and most commonly affected areas is the carpet. While it may seem like just a soggy inconvenience, untreated wet carpets can lead to…
When water enters your home—whether from a burst pipe, storm, overflowing appliance, or minor leak—it can quickly soak into your carpets and underlay. What may seem like a small spill can rapidly escalate into a…
A water-damaged carpet can become a serious problem if not addressed quickly. Whether caused by flooding, burst pipes, or leaks, wet carpets can harbour mould, bacteria, and foul odours within hours. If left untreated, they…
When water damage occurs, carpets are often one of the first surfaces affected. Whether from burst pipes, flooding, or leaks, wet carpet drying is a crucial step in preventing mould growth, structural damage, and odour…
