24/7 FIRE & SMOKE RESTORATION ASSISTANCE
Fire & smoke.Clear next steps.
Understand the damage and plan the restoration.
For an active fire or immediate danger, call 000. Do not re-enter until the responsible authority permits access.
View service areasYou can call to plan the response before access is available. Send photos only from a permitted, safe position.
SAFETY BEFORE RESTORATION
First, understand what you can do safely.
The fire may be extinguished while access, utilities or investigations remain unresolved. Start with the instructions from the responsible authorities.
Access is still restricted
Stay outside the restricted area. Let us know the access status so restoration planning can account for release and specialist requirements.
Discuss the recovery planSmoke or soot in other rooms
Avoid wiping residues or running affected air-conditioning systems. Keep belongings in place until handling and cleaning advice is available.
Understand the assessmentWater from hoses or sprinklers
Firefighting water can leave floors, wall bases and contents wet. Residue and electrical risks need consideration before extraction or drying.
Explore water damage helpDo not disturb debris or reconnect utilities. Photograph damage only where access is permitted and safe. See the restoration sequence
Rooms soaked by firefighting water or a damaged pipe? See emergency water damage help, available 24/7.
YOUR PROPERTY & BELONGINGS
Find out what may be restored.
A useful assessment separates cleaning possibilities from damage that needs replacement or specialist review.
Walls, ceilings & cabinetry
Test cleaning can help establish how a surface responds. Heat distortion, damaged finishes or residues in inaccessible areas may change the restoration options.
Carpet, fabrics & soft contents
Fabric type, residue, odour and any firefighting water influence whether cleaning is practical. Some items need specialist processing or replacement.
Furniture, documents & valuables
An inventory helps identify priority items and agree handling. Sensitive, sentimental or valuable contents may require a separate specialist assessment.
Electrical items & building systems
Appearance does not establish electrical or operational safety. A suitably qualified professional must assess affected equipment and utilities before they are used.
Cleaning response, heat damage, material condition, odour and access guide the recommendations. Important belongings can be discussed before decisions are made.
Tell us what is affectedONE STAGE AT A TIME
From first assessment to the next chapter.
The sequence follows access permissions, the affected materials and the scope you agree to. We explain the decisions as the picture becomes clearer.
- 01
Confirm access and assess
Understand release restrictions and hazards, then inspect accessible residues, materials, contents and moisture within the restoration scope.
- 02
Agree the priorities
Set out the proposed work, affected boundaries, contents handling and any specialist dependencies or approvals.
- 03
Clean and address sources
Use controlled methods suited to the residues and surfaces. Cleaning tests and material response inform removal, retention and odour-source work.
- 04
Manage water and contents
Where included, address firefighting water through extraction and monitored drying, and record agreed contents cleaning or referral decisions.
- 05
Review completion and repairs
Document the restoration work and any unresolved items. Building repairs, independent verification and permission to occupy may be separate stages.
Unsure where to start after a fire?
Tell us what happened and what access is currently permitted.
LESS UNCERTAINTY ABOUT WHAT FOLLOWS
Cost, time & the insurance claim.
The recovery plan should make the work, approvals and responsibilities easier to understand.
What will the work cost?
Residue distribution, heat damage, contents, water, access and specialist requirements affect the scope. We explain proposed charges and how new findings will be discussed.
When can I return?
Restoration, structural repairs, utilities and occupancy decisions can follow different timelines. Ask which milestone is being discussed and what still needs clearance or repair.
What should I do about insurance?
Notify your insurer promptly. Check authorisation before engaging services and agree documentation before disposal. Reztor can provide restoration records; the insurer determines coverage and reimbursement.
CLEAR FINDINGS & HANDOVERS
A recovery plan you can follow.
The record should distinguish the damage found, the work agreed and the decisions that remain. The documentation provided depends on the scope.
What the assessment shows
Photographs and observations help explain residues, material damage and any water-related work.
What has been agreed
The scope identifies cleaning, contents handling, drying and the limits of the restoration work.
What comes after restoration
Completion notes distinguish the work performed from remaining repairs, specialist decisions or occupancy requirements.
IICRC Certified Firm Reztor Australia Pty Ltd
Assessment, cleaning and recovery
Fire & smoke restoration record
Access & affected areas
Restrictions · Observations · Photographs · Moisture findings
Cleaning & contents decisions
Test areas · Agreed methods · Inventory · Specialist referrals
Completion & remaining work
Restoration notes · Unresolved items · Repairs and responsibilities
See the work behind the service
Original project photography and documented restoration work from selected Reztor responses.
Aspley workshop fire restoration
Contents handling and coordinated cleaning across a service shed, parts room and lubricant bays.
Explore the project Auchenflower hospitality fire restoration
Surface cleaning, temporary containment and contents handling through a hospitality interior.
Explore the projectYOUR QUESTIONS, ANSWERED
Planning life after the fire.
Talk it through with our team if you are unsure where to start.
Call 1800 739 867Can I call before the property is released?
Yes. You can discuss the incident and access status while authorities complete their work. Assessment and restoration inside restricted areas must wait until access is permitted and relevant hazards and conditions are understood.
Should I try to clean soot myself?
Avoid extensive wiping, brushing or household vacuuming of fire residues. The wrong method may spread residue or damage a finish. Keep affected items in place and seek assessment before cleaning or moving them.
Can smoke affect rooms that did not burn?
It can. Smoke can travel beyond the source room and leave residues elsewhere. Assessment follows likely pathways and observed conditions; it does not assume that every room needs the same treatment.
Can all smoke odour be removed?
No outcome should be promised before assessment. The sources, materials, access and cleaning response determine what is practical. Some materials may need removal or replacement, and residual concerns may require further investigation.
Can I turn the air conditioner back on?
Do not restart an affected system simply because the fire is out. Let the team know whether it was operating during the incident and ask whether specialist inspection or cleaning is needed. Electrical safety requires the relevant qualified professional.
Will my belongings be thrown away?
Contents should be recorded and assessed within the agreed scope. Tell us which items matter most. Cleaning, specialist referral and disposal decisions need the appropriate owner and insurer input; avoid discarding items before those requirements are understood.
Does restoration include rebuilding the property?
Cleaning, odour-source work and drying are different from reinstating finishes, structural repairs and utility work. The agreed scope sets out what Reztor will do and where other qualified trades or approvals are needed.
THE NEXT STEP CAN BE CLEAR
Let’s work through the recovery.
Tell us about the fire, smoke or soot and the current access restrictions. We will help you understand the restoration questions and the next practical step.