Need help right now? Call 1800 739 867 — help is available 24/7. If your house is flooded or rooms are under water, Reztor’s own team can help with safety-minded assessment, water extraction and structural drying.
Finding water through your home is frightening. This hub sets out calm, practical steps: stay safe, stop further flow where you can, document the scene, then get professional extraction and drying underway. It is written for Australian homes and links to the Reztor pages you may need next.
Your wellbeing comes before salvaging furniture. Once the immediate hazard is clear, you can plan extraction and drying.
We follow an IICRC-style restoration sequence adapted to your property:
Reztor’s own team carries out our restoration work. We explain limits honestly — drying addresses moisture; rebuilding wet gyprock or floors is a separate repair stage when required.
Cover depends on the water source and your policy. Sudden escape of water from pipes or appliances is often treated differently from river or storm floodwater. Optional flood cover may be required for some events. Reztor supplies restoration records; your insurer decides cover and payment. Start both conversations early: insurer for claim steps, Reztor for mitigation.
If carpet is flooded, extraction quality and drying access matter for whether the floor covering can be saved. See wet carpet drying Brisbane for carpet-focused detail. For ongoing emergency help see 24/7 emergency water damage. For Brisbane suburb context see water damage Brisbane.
Not all flooded houses involve the same water. A burst pipe or overflowing bath is different from water that entered from outdoors or backed up from drains. Category affects cleaning, what can be kept, and how carefully the site must be controlled. We explain the category we are treating in plain language during the assessment. If floodwater came in from outside, see flood damage restoration in Brisbane.
When floors look dry, moisture can still sit in cavities. That is why monitoring matters. We only discuss completion against readings and the agreed drying goals for retained materials — not against a calendar promise. If mould-like growth appears later, that needs a separate assessment; drying after a flood reduces risk but does not replace remediation if growth is already established.
This page is for homeowners, tenants and property managers who need a clear order of operations when a house is flooded — whether from a pipe failure, appliance overflow or weather-related entry. It is not a substitute for emergency services advice during life-threatening floods. If authorities tell you to evacuate, follow that advice first.
Focus on safety, stopping further water if you can do so safely, photographing the damage, and calling both your insurer and Reztor on 1800 739 867. Help is available 24/7.
Only if it is structurally safe, electrics are safe, and contamination risk is acceptable. Many households need to stay elsewhere while extraction and drying run. Discuss occupancy with the attending team.
There is no single timetable. The amount of water, materials, weather, access and contamination all matter. We monitor moisture and update you; we do not promise a fixed finish time over the phone.
Often mitigation after a covered event is part of a claim, but it depends on your policy and the cause. Ask your insurer. We provide the records of work performed.
Reztor’s own team carries out our water extraction and drying work. Separate trades for plumbing or rebuilding are arranged separately when needed.
Call 1800 739 867 any time — help is available 24/7. Tell us your suburb and what you are seeing so we can guide the next step.
