QUALIFICATIONS & STANDARDS
Qualifications are a useful starting point. For your property, the important questions are how it will be assessed, why a method is recommended and how the result will be checked.
Need credentials for a property, tender or procurement review? Tell us the specific qualification and service scope you need to check.
View service areas
Certified management systems
Reztor Australia Pty Ltd holds the following management-system certifications from Intertek SAI Global for the provision of Restoration Services and Insurance Repairs. Certificates show validity through 14 May 2028. Request certificate details and scope for your procurement requirements.
KNOW WHAT YOU ARE CHECKING
Understanding the distinction helps you ask for the right evidence.
This relates to the business. It is useful to check the named legal entity, current status and scope relevant to the services you need.
These relate to a person’s training or certification. Ask about the relevant qualifications of the people carrying out or supervising your work.
Standards describe industry methods and procedures. A reference to a standard is different from a certificate for a particular person, property or job.
WHAT THIS MEANS AT YOUR PROPERTY
Ask how assessment, the proposed work and completion checks fit together. A clear answer helps you understand the decisions being made.
The appropriate method and checks depend on the incident, materials and agreed scope. A credential alone cannot establish the condition of a property.
Useful questions for your assessment
Which areas and materials were checked, and what could not be accessed?
How do the observations and readings support the proposed method?
What observations or measurements will guide the next decision?
What final checks and records are included, and what sits outside the scope?
A PRACTICAL APPROACH
You can ask for this information before deciding whether the proposed restoration work suits your requirements.
Tell us the damage type, property use and any owner, insurer or procurement conditions that need to be addressed.
Ask for current information about the business and qualifications relevant to the proposed service.
Discuss the assessment, work proposed, monitoring and any further specialist involvement that may be needed.
Agree what work and checks will be documented, along with any limits or exclusions in the scope.
STANDARDS IN CONTEXT
IICRC publishes standards for restoration work. The relevant subject and method depend on the damage being assessed.
Water restoration standards address assessment and professional restoration methods. For your property, ask how moisture checks, material decisions and drying progress will be recorded.
Mould remediation has its own standards and assessment considerations. Ask how the affected area, moisture cause, work controls and completion checks will be addressed.
Fire and smoke restoration has a distinct assessment and restoration process. Ask which materials need specialist attention and what further work falls outside the restoration scope.
YOUR QUESTIONS
If your situation does not fit a simple answer, talk it through with us.
Talk to ReztorYes. Tell us the service, firm credential or procurement requirement you need to verify. We can discuss the relevant information and scope before work is agreed.
No. Firm certification and an individual’s qualifications refer to different things. Ask which qualifications are relevant to the people carrying out or supervising the proposed work.
No. Restoration options depend on the damage, materials, contamination, access and assessment findings. Some materials may need removal or further specialist assessment.
No. Work records describe the restoration and checks carried out. If an independent assessment or clearance is required, discuss the person responsible, criteria and arrangements separately.
Ask what was assessed, why the method is recommended, who is responsible for the work, how progress and completion are checked, and what records or exclusions form part of the agreed scope.
ASK THE QUESTIONS THAT MATTER
Send the property details and any qualification or reporting requirements. We can discuss what is relevant to your restoration needs.
