Melbourne · VIC
Southbank is part of our Melbourne service coverage. If water affects a unit, shared space or business, include the building name, level and lot or tenancy details so access and the extent of the incident can be discussed clearly.
Planning your response
Mention any known damage above, below or beside the affected space and notify the appropriate building contact. The assessment can only cover areas with safe, authorised access. Do not assume the visible point of entry identifies the responsible party.
For a building with lifts or a concierge, share the booking process and permitted access hours through the agreed contact. Explain any restrictions on equipment movement or shared corridors. These details are useful before proposing a work sequence.
Assessment, work and records
Assessment, moisture checks, extraction and controlled drying.
Understand the process →Discuss affected flooring and the assessment needed before deciding what can be restored.
Explore flooring restoration →Coordinate entry, approvals, occupants and restoration updates.
Plan property coordination →Your property questions
Nominate the authorised contact and explain the information required. Communication and reporting can be agreed within the scope; responsibility and insurance decisions remain separate.
Call with the address and incident details. Attendance depends on current availability, access and the work required. A service-area listing is not a fixed arrival-time promise.
What happens on the first restoration visit →Explore the region
Selected local guides, with wider coverage available by enquiry.
Share what happened and the access details. We’ll discuss the next step with you.
