Call the 24/7 emergency team or send details and photos for review.
Contact Reztor directly. We can assess the damage, carry out applicable restoration work and prepare supporting documentation.
For property managers, strata managers, owners corporations and facilities teams.
Property claim supportFor loss adjusters, assessors, insurers and claims teams.
Claims professional supportReztor provides restoration and supporting documentation. Your insurer determines policy coverage and claim outcomes.
Start with the immediate situation: our first actions after water damage cover the information to gather and the next conversation. For a wet wall, read what affects wall-drying time and what to confirm before repairs.
The articles below cover leaks, affected materials and restoration questions. If you need help with an incident, explore water-damage assessment and restoration; for the drying process itself, see how structural drying works.
Certain types of mould might also be hazardous to your health. Common mould-related symptoms include headaches, lethargy, rashes, allergic responses, and other respiratory difficulties. Proper moisture control is essential for preventing undesirable mould growth from…
It all depends on the specific cases, but you can follow some general tips to anticipate how long the repair process will take. It takes around 72 hours for any impacted areas to dry completely;…
Pets and children in the house can often cause spills, which can cause your carpets to smell over time. In the area around the carpet, air fresheners and room scents may mask the odour, but…
Carpets can develop mould if exposed to too much water or moisture. Carpet mould can also be caused by poor-quality carpeting and padding. Mould can grow when low-quality materials or incorrectly fitted carpets are exposed…
One strategy to minimise bursting pipes in your home is to regularly inspect your appliances and avoid overloading them with too much water, but this is only sometimes enough. If necessary, you should notify your…
Fires have long posed a major hazard to Australian homes and buildings. Although the most recent wave of wildfires spared some places, it’s difficult to predict if smoke and soot damage will be an issue…
