When arranging restoration after property damage, a clear scope and clear responsibilities help you understand the proposed work. Ask practical questions whether the contractor was suggested by your insurer or found independently.
Check the arrangements with your insurer
Ask whether your policy allows you to choose a contractor, what approval is required and who manages the work. Do not assume that choosing a company means its invoice will be covered. If a cash settlement is offered, consider the repair costs and the responsibility of managing the work yourself before accepting. Moneysmart explains these claim options.
Compare the written scope
A price is easier to assess when you know what it includes. Ask the restoration company:
- Which rooms, materials and belongings are included?
- What assessment, drying or cleaning is proposed?
- What monitoring and completion records are included?
- What is excluded or needs a separately arranged trade?
- Who should you contact with questions about the work?
If new damage changes the proposed work, raise it with the contractor and insurer so the scope can be reviewed. The Insurance Council’s recovery guide explains that scope revisions can be part of the claims process.
Ask who will carry out the restoration
Reztor’s restoration work is performed by our own internal team. We do not subcontract that work. This gives you a clear company contact for discussing our restoration scope, site access and progress. Building repairs and specialist trade work arranged separately should be identified as separate responsibilities.
Keep the restoration and claim decisions clear
Reztor can discuss the restoration work requested for your property; your insurer determines policy cover and claim decisions. Keep the agreed scope, approvals and correspondence together. If you have concerns about claim handling, raise them with your insurer through its complaints process.
Contact Reztor about your restoration needs or read our water damage insurance claim checklist before your next discussion.
Reviewed 29 September 2026.