Water Damage Restoration in West Rockhampton

Absolutely! Our in-house technicians have the proper training and are assigned to the job you request. 

A project manager supervises these technicians who keep tabs on what work is done and when. They work as a team and are adaptable, friendly, and highly knowledgeable on all things restoration and repair.

The project manager we assign for each specific case handles client information.

It ensures that your information is taken care of and organised for easy access for your convenience. 

Further, our company insists on being transparent with you during the whole restoration process, from start to finish. We’ll explain whatever we do and keep you updated on our progress.

We have a 1-hour rapid response guaranteed when you call us to work on water damage emergencies.

We have the proper equipment and technology to get affected premises dry as quickly as possible for a rapid response. We are a fully-equipped and licensed restoration company in Bowen Hills.

Before our professional can come in to take charge of your water damage situation, make sure to consider the weather could help or antagonise the drying efforts that will take place. Do check if rain could find itself indoors. Shut off the water at the source or minimise the amount of water that could get to your carpet. 

If you have them available and cannot take out your carpet from where it is, place fans and dehumidifiers in the area where the carpet lies. That is done to promote air circulation and air evaporation. Thus, it will help your wet carpet dry quicker.

Also, consider whether your carpet has padding underneath and check if it is saturated with moisture. When this padding gets wet, mould spores may also attach to it and make it home. Mould can multiply exponentially overnight when not dealt with as soon as possible. Remove the said padding and let it dry if possible.

Do not use a regular home vacuum cleaner to suck up the water. Likely, the vacuum you have is not the kind that is used for water suction.

Do these preliminary steps so you can minimise the damage done to your carpet when faced with water damage emergencies.

Considering that every job is different, a turnaround time of 3-4 days is an average for our flood clean-up service.

We are a leading restoration company in Bowen Hills that can reach your property within the hour. We have a maximum response time of around 1-2 hours for water damage emergencies.

Letting your property dry out on its own is NOT a good option. Mould could grow on your items, and building materials can swell and rot when you do an improper drying job.

Avoid these issues by hiring experts who know what they’re doing, like Reztor. Before we start drying, we first conduct a thorough and detailed assessment. We also prepare the necessary paperwork before and while we work.

You’ll save money when you get specialists who have the right tools and knowledge for the job. That is because further damage to your properties that could lead you to throw them away is prevented, and the integrity of what remains is preserved.

There are three types of water: clean water, greywater, and black water.

A primary task of technicians is to identify the type of water present in the affected areas. Knowing the kind of water at play can adequately assess and anticipate the type of damage it could potentially cause and the necessary equipment that he should use.

Clean water originates from a potable (drinking) source. It is entirely safe to use and can be used without any concern. That is why it is best to use it in water damage emergencies.

Greywater comes from the kitchen sink and bathroom washbasin. It contains soap, shampoo, detergents, and other contaminated materials similar to clean water in terms of sanitation but not for everyday usage.

Blackwater comes from the toilet or urinal. It is highly unsanitary and should only be used for handling greywater tasks. That is why you must not use it in the kitchen or bathroom.

Yes. Different kinds of water cause different kinds of damage. Water that is free of sewage and harmful toxins causes clean water damage. That type of damage is the least severe.

On the other hand, water spewed from appliances and fixtures such as washing machines, toilets, and pumps cause grey water damage. Direct contact with greywater poses some harm to humans. To be disinfected before reuse, it may be necessary to remove any affected items by greywater.

Water that involves sewage, floodwater, ocean water, including water from other natural sources, which could cause extreme damage, both structural and microbial causes black water damage. It would be best to act fast when dealing with black water. Disinfection of the affected areas and items will be necessary when dealing with black water damage.

The team will first conduct an initial inspection once they arrive. Our team can then set an action plan upon gathering the necessary information. In addition, we will make estimates and give you a quotation for works that they deem necessary. Once approved, we will immediately prevent secondary damage such as mould and bacteria.

Aside from floods, your property in Bowen Hills is at risk to suffer water damage from other causes. These causes include, but are not limited to, burst pipe, pipe leakage, appliance mishap, faulty fire sprinkler system, to name a few.

Our team of professionals can adequately assess your property to determine the cause of water damage and what is needed to repair it. We also compare the kind of damage you are getting with the kind of repairs we will do, which will help you determine a better solution for your problem.

Specialised equipment is necessary to work with different kinds of water. It is not well known, but the fact is that water is prone to contamination of life-threatening bacteria, mould, or toxins from metal corrosion.

It is best to know what you are dealing with before attempting anything. By hiring Reztor, you are ensured of your family’s safety and your property. Your property is in good hands with us. Our team is well-trained to assess your problem and give you a safe and cost-effective solution.

Visible and internal structural damage and microbial growth are some kinds of damage that await property that isn’t taken care of at once. Delaying protective measures by even a few hours could aggravate damage to your property in the long term. Time is of the essence when you’re up against flooding. 

Several health risks may also arise because of this for you, your family, or your business. However, you can avoid health dangers by preparing for flood events.

You stand to suffer potential losses that you might not be able to afford and a decrease in the property’s value when you delay protective measures by even a few hours once your property in Bowen Hills is hit and submerged in flood. That can cause irreversible structural damage to your property. Like mould and mildew growth, health risks could also arise from this mishap.

Don’t take that risk! Have specialists that could take the necessary steps to clean up the mess left by floods.

A project manager is on the job for every job to keep tabs. It’s our way to make sure you know what work is done and how much you’ll be charged. You won’t pay any hidden charges when Reztor is on the case. Reztor offers diverse options to improve efficiency without sacrificing quality.

Unless you’re a certified water damage restorer and have the necessary tools and specialised equipment needed for the job, you’re better off hiring Reztor. 

Our technicians have the necessary training and experience to deal with whatever water damage issue you may have. In addition, we could do a more efficient job at drying your carpets. As a result, you could avoid causing unnecessary harm to your belongings when you hire Reztor for the job.

The answer might surprise you. Flooding due to a burst pipe or during pipe fittings is the most common cause of flooding in Bowen Hills. Meanwhile, flooding due to rain is less common by comparison. 

Flooding is more likely to happen when your property has poor drainage or poorly installed plumbing or structures. Fixing pipe leaks and not letting other problems happen could diminish the chances of flooding.

Our company guarantees a 1-hour rapid response from the time you call in cases of water damage emergencies. Expect prompt, rapid service during emergencies when you call Reztor.