After a leak or flood, the concrete surface may look dry while moisture remains relevant to floor coverings. Reztor assesses the affected area and plans concrete drying with monitoring — drying does not repair an ongoing leak.
Make the area safe first. Keep clear of wet power points and appliances. Stop the source only if safe. If anyone is in danger, call 000.
Underlay can hold water after the carpet pile feels dry. Skirtings and the floor beneath may need attention too.
A surface moisture meter provides information for assessment, but it is not a substitute for every specified flooring test. We discuss an initial approach and provide updates from monitoring rather than a single fixed timetable.
The visible patch is only one clue. Tell us where the water came from, when it started and whether it is still entering.
The water source, affected materials and site conditions shape the work. Each step builds a clearer picture of what happens next.
Assess the slab, water source, floor coverings and access needs.
Remove standing water and prepare for drying access where coverings must be lifted.
Apply a concrete drying plan suited to the slab and surrounding conditions.
Update the plan from monitoring — there is no single moisture target for every flooring system.
Provide drying records that inform flooring and insurance discussions.
A wet patch is one clue. Moisture readings show where water has travelled; extraction and drying address what comes next.
AssessDrySide-by-side illustrations of assessment and drying. Not documentary Reztor job photos.
Once we understand the source and affected materials, we explain the applicable next steps.
Assessment, extraction and structural drying shaped around the affected rooms and materials.
Water damage services?When water soaks carpet and underlay, dedicated drying and monitoring reduce mould and odour risk.
Carpet water damage?If growth is present or likely, we investigate the moisture and affected materials before remediation.
Explore mould remediation?Photos, readings and job records help explain the damage and work. Your insurer decides policy coverage.
Read about insurance claims?Call with your suburb and what happened. We confirm attendance and the next step for your address.
Reztor Australia Pty Ltd
9/35 Learoyd Rd, Acacia Ridge QLD 4110
Call 1800 739 867 with the property location, when the damage occurred, affected rooms and flooring types. No suburb directory was present on this page to preserve.
Not sure which area applies? Check service areas or call 1800 739 867.
Every property is different. Call with your suburb, what happened and whether water is still entering.
The surface appearance may not show the moisture conditions relevant to the floor covering. An assessment helps determine the affected area, suitable drying work and any further testing needed before flooring decisions are made.
Reztor’s own team carries out our restoration work. We do not subcontract it. Separately required plumbing, waterproofing, building repairs or flooring installation are discussed as work outside the restoration scope.
The relevant question is whether the conditions meet the requirements for the intended flooring system and work. There is no single moisture target suitable for every slab, adhesive and floor covering. Discuss the required test method and acceptance criteria with the flooring installer and manufacturer.
A surface reading provides information for assessment, but it is not a substitute for every specified flooring test. For example, ASTM F2170 describes testing relative humidity within concrete using in-situ probes. Confirm which testing your flooring system requires before installation.
The slab, extent of wetting, surrounding conditions, floor coverings and access all affect the plan. We discuss an initial approach and provide updates from monitoring, rather than promising a fixed number of days.
That depends on its condition, the water source and access needed for assessment or drying. We explain proposed lifting or removal work and the required approval before proceeding; retention cannot be guaranteed in advance.
Drying addresses excess moisture; it does not repair the source. A continuing leak, ground-moisture issue or waterproofing defect needs assessment and repair by the appropriate separately arranged trade or specialist.
Tell us the property location, when the damage occurred, the source if known, affected rooms and flooring types. Let us know about access restrictions, occupation of the rooms and any planned flooring or building works.
Share the site address, what is wet and the best way to reach you. Calling does not commit you to work.
