Water in your home right now? Call 1800 739 867, help is available 24/7. Reztor’s own team handles water damage clean-up across Brisbane, from water extraction and moisture mapping to structural drying and sanitising. The initial assessment is $198.
A burst pipe in the wall, a split washing machine hose, a leaking hot water system or storm water pushing through the roof can leave water in places you can’t easily reach. Water damage cleanup is about more than mopping the floor. It means finding where the water has travelled, removing it, drying the structure and cleaning affected areas so the home is healthy to live in again. This page covers water that starts inside the building or comes in through the roof. If floodwater has come in from outside at ground level, see flood damage restoration in Brisbane.
Burst pipe? Our burst pipe water damage page has more on what to do first.
We can’t give a fixed drying time before checking the property. The amount of water, the materials and the weather all affect how long drying takes.
Water travels along floors, under skirting boards and down inside wall cavities. Carpet can feel dry on top while the underlay is still wet. Kitchen cabinets and vanities built from particleboard can swell if they stay damp. That’s why moisture readings matter. Wet carpet from a clean-water leak can often be dried in place, see wet carpet drying in Brisbane. Carpet soaked by larger volumes of water is covered on our flooded carpets page.
Sudden and accidental water damage, such as a burst pipe or appliance failure, is often covered, depending on your policy. Gradual leaks may be treated differently, so check with your insurer. Ask before you throw anything out. We provide photos, moisture readings and clear notes about the clean-up and drying work, and we can talk with your insurer or assessor. Reztor is a Direct Panel Member for Suncorp. Your insurer decides cover and payment.
This page is about water from leaks, burst pipes, appliances and storm water through the roof. Floodwater from rising creeks, overland flow or drains backing up is handled differently, because it is contaminated and usually means removing more materials. If that’s your situation, see flood damage restoration in Brisbane, our flood clean-up service, or what to do when your house floods.
Our own team provides water damage clean-up across Brisbane and nearby regions, including Logan, Ipswich, Moreton Bay and the Gold Coast. Call with your suburb and we’ll confirm attendance timing for your location.
Water still coming in? See our 24/7 emergency water damage page, or browse all our water damage services.
Water damage clean-up is for water that starts inside or enters through the building, such as a burst pipe, a leaking appliance or storm water through the roof. Flood clean-up is for floodwater that comes in from outside at ground level, which is treated as contaminated. Both start with safety, extraction and moisture checks.
You can mop up small amounts of clean water and move belongings out of the way. The difficulty is the water you can’t see in underlay, wall cavities, cabinetry and ceilings. If an area stays damp or smells musty, or water has spread beyond one spot, a moisture check is worthwhile.
Fans can help with clean water once electrical hazards are ruled out, but they rarely dry underlay, walls or subfloors fully. Don’t run fans over water from a toilet, sewage or storm runoff, because they can spread contaminants. Heaters can make conditions worse for mould if moisture is trapped.
Sudden and accidental damage, such as a burst pipe, is often covered, depending on your policy. Slow leaks over time may not be. Your insurer decides cover. We provide photos, moisture readings and notes about the work to support your claim.
Call 1800 739 867. Tell us your suburb, where the water came from and which rooms are wet. Help is available 24/7, and the initial assessment is $198.
Leak, burst pipe or storm water in Brisbane? Call 1800 739 867. Help is available 24/7. Tell us your suburb and what happened, and we’ll talk you through the next steps.
