WHY REZTOR
Reztor helps people manage property damage with clear assessment, practical restoration and a conversation about what happens next.
Water, mould, sewage, fire, smoke and storm damage. Tell us what happened; we’ll help you work out the next step.
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WHAT YOU CAN EXPECT
You should know what has been found, what is being recommended and what needs to happen before the next stage.
We start with what happened and assess the affected areas. The visible damage is one part of the picture.
We discuss the restoration options, the proposed scope and any practical limits so you can make an informed decision.
We use Encircle to keep digital job records. Observations and measurements help explain what is changing, what work has been completed and what may still need attention.
CLARITY THAT LASTS BEYOND THE VISIT
Clear findings and work records help owners, property managers and claims professionals understand the damage, the restoration work and the next steps.
The detail is matched to the incident and agreed work. We can discuss which records are relevant to your property and who is authorised to receive them.
The questions the record should answer
The observed condition, affected areas and relevant photographs.
The findings behind the recommendations and agreed scope.
Work carried out and monitoring information where relevant.
Completion notes, remaining limitations and any further recommendations.
HOW WE APPROACH THE WORK
The right work depends on the condition of your property, the affected materials and the risks that need managing.
Understand the incident, access and immediate concerns. Check the affected areas and gather the information needed for the next decision.
Discuss the proposed response, what may be restorable and what needs further assessment. Confirm the work and authority to proceed.
Carry out the agreed work. Use appropriate checks and measurements to guide adjustments as conditions change.
Explain what was completed, what the final checks found and any remaining work or limitations.
YOUR PROPERTY. YOUR CIRCUMSTANCES.
Tell us what is important for the people using the property, so it can be considered when the work is planned.
Let us know about occupied rooms, access needs and concerns about equipment or disruption. Ask which areas can be used while work is underway.
Identify the owner, occupant and authorised decision-maker. Agree who receives updates, provides access and approves the next stage.
Share the insurer’s instructions and any assessment or reporting requirements. Restoration recommendations and insurance decisions have separate roles.
BEFORE YOU GET IN TOUCH
If your situation does not fit a simple answer, talk it through with us.
Talk to ReztorNo. Start with what you have noticed and when it happened. Assessment helps establish what is affected and which restoration steps are appropriate.
Yes. Ask us to explain the findings, proposed scope, practical limits and payment arrangements. The work and the authority to proceed should be clear before it begins.
It depends on the material, its condition, the type and duration of exposure and the findings of the assessment. We explain the restoration options and any reasons removal or further specialist assessment may be needed.
Tell us who is involved and authorised to receive information or make decisions. We can discuss the communication and documentation needed for the agreed restoration work.
Yes. Let us know which credentials, service scope or procurement requirements you need to verify. We can discuss the relevant information before you decide on the work.
LET’S TALK ABOUT YOUR PROPERTY
Tell us what happened and what concerns you most. We’ll help you understand the restoration response.
